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Sonesta ES Suites Cleveland Westlake

3.0 star property

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Photo gallery for Sonesta ES Suites Cleveland Westlake

Pillowtop beds, in-room safe, blackout drapes, iron/ironing board
Reception
Studio Suite, 2 Queen Beds, Fireplace | Pillowtop beds, in-room safe, blackout drapes, iron/ironing board
Exterior
Seasonal outdoor pool, pool umbrellas, sun loungers

Reviews

7.4 out of 10
Good

Popular amenities

  • Kitchen
  • Pet friendly
  • Gym
  • Laundry
  • Parking included

Explore the area

Map
30100 Clemens Rd, Westlake, OH, 44145
  • Crocker Park
    ‪16 min walk‬
  • Lake Erie Nature & Science Center
    ‪4 min drive‬
  • Huntington Beach
    ‪5 min drive‬
  • Cleveland, OH (CLE-Hopkins Intl.)
    ‪18 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed, Fireplace

Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed, Fireplace

  • 506 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Studio Suite, 1 King Bed

  • 504 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Fireplace

Fridge, microwave, coffee/tea maker, cookware/dishes/utensils

Studio Suite, 2 Queen Beds, Fireplace

  • 548 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio Suite, 1 Queen Bed, Accessible, Fireplace (Kitchen, Mobility Shower)

Fridge, microwave, coffee/tea maker, cookware/dishes/utensils

Studio Suite, 1 Queen Bed, Accessible, Fireplace (Kitchen, Mobility Shower)

  • 400 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible, Kitchen (Mobility, Tub)

Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible, Kitchen (Mobility, Tub)

  • 400 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Fireplace

Pillowtop beds, in-room safe, blackout drapes, iron/ironing board

Suite, 2 Bedrooms, Fireplace

  • 700 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

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includes taxes & fees
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About this property

Sonesta ES Suites Cleveland Westlake

3-star Westlake hotel with in-room kitchens
A 24-hour fitness center, a snack bar/deli, and a seasonal outdoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, laundry facilities, and express check-out. Weekly housekeeping is available.
Sonesta ES Suites Cleveland Westlake offers 104 accommodations with safes and coffee/tea makers. Accommodations are furnished with double sofa beds. Beds feature pillowtop mattresses. 50-inch Smart televisions come with cable channels. Accommodations at this 3-star hotel have kitchens with refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sonesta ES Suites Cleveland Westlake features a 24-hour fitness center and a seasonal outdoor pool. The hotel offers a snack bar/deli. This 3-star property offers access to a meeting room and coworking spaces.

Wired and wireless Internet access is complimentary. Event facilities measuring 500 square feet (46 square meters) include conference space. This Colonial hotel also offers a terrace, barbecue grills, and tour/ticket assistance. Onsite self parking is complimentary.

Sonesta ES Suites Cleveland Westlake is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Snack bar/deli

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)
  • Tour and ticket assistance

Business services

  • 500 square feet of conference space
  • Coworking space
  • Meeting room

Outdoors

  • Barbecue grill
  • Firepit
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 14 buildings
  • 2 floors
  • Banquet hall
  • Built in 1988
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchen
  • Microwave
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 10 per pet, per night, plus a deposit of USD 75.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 35 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
An off-leash area is available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 10 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May 30 to August 15
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Residence Inn Cleveland Hotel Westlake
Sonesta ES Suites Cleveland
Residence Inn Westlake
Residence Inn Westlake Cleveland
Westlake Residence Inn
Residence Inn By Marriott Cleveland Westlake Hotel Westlake
Residence Inn By Marriott Cleveland Westlake Ohio
Residence Inn Cleveland Westlake Hotel
Sonesta ES Suites Cleveland Westlake Hotel
Residence Inn By Marriott Cleveland Westlake Hotel
Sonesta ES Suites Cleveland Westlake Ohio
Sonesta ES Suites Cleveland Westlake Hotel
Sonesta ES Suites Cleveland Westlake Westlake
Sonesta ES Suites Cleveland Westlake Hotel Westlake

Sonesta ES Suites Cleveland Westlake Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 388 out of 1000 reviews
Rating 8 - Good. 249 out of 1000 reviews
Rating 6 - Okay. 155 out of 1000 reviews
Rating 4 - Poor. 87 out of 1000 reviews
Rating 2 - Terrible. 121 out of 1000 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

deonte

Stayed 2 nights in Feb 2025

8/10 Good

Robert

Traveled with group, Business traveler, Traveled with partner
Liked: Staff & service, amenities
Room 412 needs a deep clean. But not too bad
Stayed 2 nights in Feb 2025

6/10 Okay

Robert

Traveled with group, Business traveler, Traveled with partner
Liked: Staff & service, amenities
Room 412 needs a little tlc and a good cleaning but wasn’t bad
Stayed 2 nights in Feb 2025

2/10 Terrible

Jevonte

Liked: Cleanliness
Disliked: Staff & service, room comfort

Sad

Horrible experience. Loud people walking upstairs, floor is thin. No front desk person after 8 to complain too. Door kept jamming with key card. Won't be returning
Stayed 1 night in Feb 2025

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sonesta Anti LGBTQ+

Refused my 2nd stay because I supposedly intimidated an employee during my 1st, prior stay. The staff offered no story. Did not tell me which employee (gender) time, date, place, event. Had no video to corroborate their accusations. Asked for manager and was refused. Was called Anti LGBTQ+ slur and told to leave. There were 2 employees, myself and 4 other guests in lobby when I checked in my 1st time. 2 female employees at the desk the 2nd round. Anti LGBTQ+ Discriminated against permenantly disabled man refusing reservation based on hearsay. Ohio law forbids this
Stayed 1 night in Feb 2025

8/10 Good

Queen Of

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2025

4/10 Poor

Sharaine

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Johnny

Stayed 1 night in Feb 2025

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Lorie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and makes sure your stay is welcoming
Stayed 3 nights in Feb 2025

2/10 Terrible

Marikah

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sonesta canceled my reservation without notifying me or Expedia after I traveled from Michigan to Ohio to their facility. Furthermore, they refused to answer the phone when Expedia called in regard to the matter.
Stayed 1 night in Feb 2025

10/10 Excellent

Lorie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing and definitely show compassion for customers!!!
Stayed 8 nights in Feb 2025

10/10 Excellent

Robert

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good wi-fi and comfortable beds
Stayed 2 nights in Feb 2025

2/10 Terrible

Umid

Stayed 2 nights in Feb 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Mike

Stayed 3 nights in Feb 2025

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

J’Aonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing didn’t have a indoor pool but still had fun
Stayed 2 nights in Feb 2025

4/10 Poor

Ronnell

Disliked: Cleanliness, property conditions & facilities, room comfort

Bedbug

To be honest the staff was ok no complaints about them as far as the cleanliness they had to do a rush clean because they switched me and my wife from one king bed to a loft three bedroom and the clean wasn’t done right my wife had bed bug crawling on her and we checked out before 24 hours of being there so yes I would like a full refund of my stay please
Bedbug
Bedbug
Bedbug
Bedbug
Stayed 2 nights in Feb 2025

4/10 Poor

Tabatha

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was ok. When we arrived the guy told us that our room wasn’t available due to pipe damage. My husband and never received any information or email we drove 3 hours to stay at this hotel. He told us that we had to contact Expedia to accommodate us with another place . Also that we should have received an email from Expedia due to pipe damage. None of this happen. Thank goodness I booked through Expedia they took care of the issue . But this Hotel should be responsible for not reaching out.
Stayed 1 night in Feb 2025

2/10 Terrible

Diane

Booked this room thru Expedia but when we went to check in we were told that there was a water pipe issue and they could not honor our reservation. A replacement was not provided and so we were stuck on Valentine’ s Day weekend looking forward to celebrating our 50th wedding anniversary and no room at the inn.
Stayed 1 night in Feb 2025

2/10 Terrible

Sreenivasa, PLEASANTON

Stayed 2 nights in Feb 2025

10/10 Excellent

Tenishia

Liked: Cleanliness
Stayed 1 night in Feb 2025

8/10 Good

Lorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

Ashia

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I’m not sure if this property is under new management because I’ve been here before and the issue I had I have never had and never thought I would have. They gave me the keys to somebody’s room who was already in there so I ended up walking in on a person who was sleeping in their bed and then they give me a new room and the shower doesn’t work and of course maintenance was not there to fix it.
Stayed 1 night in Feb 2025