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The Westin Cleveland Downtown

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Westin Cleveland Downtown

Exterior
Down comforters, pillowtop beds, in-room safe, desk
Point of interest
Down comforters, pillowtop beds, in-room safe, desk
Meeting facility

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pet friendly
    Pet friendly
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available

Explore the area

Map
777 Saint Clair Ave Ne, Cleveland, OH, 44114
  • Public Square
    8 min walk
  • Huntington Convention Center of Cleveland
    9 min walk
  • East 4th Street
    10 min walk
  • Cleveland, OH (BKL-Burke Lakefront)
    4 min drive

Room options

View all photos for Suite, 1 King Bed with Sofa bed, City View

Down comforters, pillowtop beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed, City View

  • 819 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed, City View

Junior Suite, 1 King Bed, City View | Down comforters, pillowtop beds, in-room safe, desk

Junior Suite, 1 King Bed, City View

  • 543 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds

  • 350 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Down comforters, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed

  • 350 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

View from room

Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Drury Plaza Hotel Cleveland Downtown

Pool
Hot Tub
Breakfast included
Pet friendly
4.7 out of 5, Exceptional, (2335)
The price is $205
per night
$241 total
includes taxes & fees
Dec 7 - Dec 8
Drury Plaza Hotel Cleveland Downtown

About this property

The Westin Cleveland Downtown

Hotel in Downtown Cleveland
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking, and a business center. Housekeeping is available on request.
The Westin Cleveland Downtown offers 484 air-conditioned accommodations with safes and complimentary weekday newspapers. Pillowtop beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities consist of a business center and 18 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 20473 square feet (1902 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and gift shops/newsstands. Parking is available onsite for a surcharge.

The Westin Cleveland Downtown is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning.
The Westin Cleveland Downtown has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Valet parking on site (USD 49 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 10 to 100 for adults and USD 10 to 100 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 18 meeting rooms
  • 20,473 square feet of conference space
  • Business center

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height counter and sink
  • Low-height desk
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 23 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 46-inch LCD TV with premium channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 100.00 for adults, and USD 10.00 to 100.00 for children
  • Valet parking fee: USD 49 per night
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Westin Cleveland Downtown
Westin Hotel Cleveland Downtown
The Westin Cleveland Downtown Ohio
Westin Cleveland Downtown Hotel
The Westin Cleveland Cleveland
The Westin Cleveland Downtown Hotel
The Westin Cleveland Downtown Cleveland
The Westin Cleveland Downtown Hotel Cleveland

The Westin Cleveland Downtown Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 588 out of 1011 reviews" "
Rating 8 - Good. 196 out of 1011 reviews" "
Rating 6 - Okay. 104 out of 1011 reviews" "
Rating 4 - Poor. 60 out of 1011 reviews" "
Rating 2 - Terrible. 63 out of 1011 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, amenities, property conditions & facilities
Everyone was friendly
Stayed 2 nights in Aug 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was so nice! Check in was super easy being able to check in early via your phone and just having to get the keys when you arrive. They had complimentary waters in the room as well as a lavender sleep well roll On fragrance. The room was clean and the beds were neatly made too!
Stayed 1 night in Aug 2024

10/10 Excellent

Terrance

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to do it again!
Very comfortable and relaxing.. service was great. Can’t wait to go back!
Stayed 2 nights in Aug 2024

10/10 Excellent

Ron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to Rock and Roll Hall of Fame, sports, restaurants and entertainment.
Stayed 1 night in Aug 2024

10/10 Excellent

Chris

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Andrew

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel is average at best. Staff was friendly. The property was holding together and mildly updated though it felt like theyre just doing the minimum to justify charging upscale prices. Parking is NOT validated which was a very unpleasant surprise ($37/night) Coffee is $4/cup everywhere in the hotel which should be free. No literature in the rooms that tell you how or where to do anything. For what i paid to have a normal stay, i should have stayed at a Mariott.
Stayed 1 night in Aug 2024

2/10 Terrible

Paige

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk staff and manager on duty were horrible
Stayed 1 night in Aug 2024

8/10 Good

dorothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower, couch, and bed were nice. The refrigerator was very small. The noise level in yhe hallway was high.
Stayed 2 nights in Aug 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

TAMARA, Gilroy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking and restaurant.
Stayed 1 night in Aug 2024

2/10 Terrible

Allan

Stayed 1 night in Aug 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very enjoyable
Stayed 2 nights in Aug 2024

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel - staff super friendly - location perfect ( walking distance to ballpark - nice hot water in room - super clean
Stayed 2 nights in Jun 2024

2/10 Terrible

Maria

Westin Hotel canceled my reservation when i attempted to check in due to over booking and then refused to reimburse my money due to third party reservation through Expedia. Expedia explained that they attempted to seek reimbursement from hotel but the Westin was unresponsive and Expedia has a non refundable policy so i paid for a hotel i could not stay at and there is nothing to be done according to the Westin and Expedia. It was horrible experience. Be careful if you book through third parties like Expedia you might not get what you pay for and they will claim no responsibility for it.
Stayed 1 night in Aug 2024

10/10 Excellent

Bernard, Peoria

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Jing

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd never even walk past this hotel again.
They didn't let us stay. They turned my family and I away at the door even though we had a reservation. We booked the reservation and had a confirmation number. When we got there we waited in a 30-minute line. Finally, someone came out and announced to all the travelers that they were overbooked and had no rooms. This was at 7p and I had my small kids with me. We had to walk around to 4 other hotels to find a place to stay
Stayed 1 night in Aug 2024

10/10 Excellent

Scott

Liked: Cleanliness
Stayed 2 nights in Aug 2024

10/10 Excellent

Shelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great to stadium. Was in town for concert
Stayed 1 night in Jul 2024

10/10 Excellent

Christopher

Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot in Cleveland
We were only here one night for a show, but the staff was so friendly and the hotel was clean!!! We walked to the venue easily.
Stayed 1 night in Jul 2024

8/10 Good

Tammy C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to fligjts being canceled i dis not make it to my destination. I was not refunded any of my pre-paid stay of 863$
Stayed 3 nights in Jul 2024