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The Westin Cleveland Downtown

4.0 star property

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Photo gallery for The Westin Cleveland Downtown

Exterior
Down comforters, pillowtop beds, in-room safe, desk
Reception
Cocktail bar
Junior Suite, 1 King Bed, City View | Down comforters, pillowtop beds, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Pet friendly

Explore the area

Map
777 Saint Clair Ave Ne, Cleveland, OH, 44114
  • Rock and Roll Hall of Fame
    ‪10 min walk‬
  • Progressive Field
    ‪12 min walk‬
  • Huntington Bank Field
    ‪13 min walk‬
  • Cleveland, OH (CLE-Hopkins Intl.)
    ‪16 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, City View

Suite, 1 King Bed with Sofa bed, City View | Living area | 46-inch LCD TV with premium channels, TV

Suite, 1 King Bed with Sofa bed, City View

  • City view
  • 819 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed, City View

Junior Suite, 1 King Bed, City View | Down comforters, pillowtop beds, in-room safe, desk

Junior Suite, 1 King Bed, City View

  • City view
  • 543 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Down comforters, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

  • City view
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Down comforters, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

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Terrace/patio

Hotel Indigo Cleveland Downtown by IHG

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, (1132)
The price is $183
per night
$215 total
includes taxes & fees
May 14 - May 15
Hotel Indigo Cleveland Downtown by IHG

About this property

The Westin Cleveland Downtown

Hotel in Downtown Cleveland
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking, and a business center. Housekeeping is available on request.
The Westin Cleveland Downtown offers 484 air-conditioned accommodations with safes and complimentary weekday newspapers. Pillowtop beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities consist of a business center and 18 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 20473 square feet (1902 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and gift shops/newsstands. Parking is available onsite for a surcharge.

The Westin Cleveland Downtown is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.
Masa & Agave Cantina - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
Masa & Agave Lounge - Onsite cocktail bar. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Valet parking on site (USD 49 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 100 for adults and USD 10 to 100 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Masa & Agave Cantina
  • Masa & Agave Lounge

Things to do

  • 24-hour gym

Family friendly

  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 18 meeting rooms
  • 20,473 square feet of conference space
  • Business center

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height counter and sink
  • Low-height desk
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 23 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 46-inch LCD TV with premium channels

Food and drink

  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 100.00 for adults, and USD 10.00 to 100.00 for children
  • Valet parking fee: USD 49 per night
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Westin Cleveland Downtown
Westin Hotel Cleveland Downtown
The Westin Cleveland Downtown Ohio
Westin Cleveland Downtown Hotel
The Westin Cleveland Cleveland
The Westin Cleveland Downtown Hotel
The Westin Cleveland Downtown Cleveland
The Westin Cleveland Downtown Hotel Cleveland

The Westin Cleveland Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 758 out of 1279 reviews
Rating 8 - Good. 254 out of 1279 reviews
Rating 6 - Okay. 125 out of 1279 reviews
Rating 4 - Poor. 69 out of 1279 reviews
Rating 2 - Terrible. 73 out of 1279 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Zemriah, Bolingbrook

Liked: Cleanliness, staff & service, property conditions & facilities
Very good accommodations except, no computer usb ports function, out of numerous port stations.
Stayed 1 night in Jan 2025

10/10 Excellent

Joshua

Stayed 1 night in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Lorin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Marie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my stay. The only problem was an odd smell that I noticed at the onset and throughout my stay. It could have been the cleaning solutions. Other than that everything was great - except for loud neighbors at 1 am. But I know you don’t have control over that.
Stayed 1 night in Jan 2025

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Didier

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My room was 1923 and the toilets the shower and sink had no cold water only extreme hot water. I did not have time to mention it to the staff.
Stayed 2 nights in Jan 2025

2/10 Terrible

Amealia

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t like the parking situation at all . U pay for a room then have to valet for $50 or self park for $25. If y self park everything u come out u have to pay again . The bar was not clean they sit u at dirty tables . Last but not least my room was sooo cold . I called front desk from my phone and room phone no answer and then I went down stairs and they were just sitting there . They said they will send someone and they took so long I fell asleep so yes I slept in a cold room : my neighbors on my floor also said they were cold . Nice hotel needs better management
Stayed 1 night in Jan 2025

10/10 Excellent

Warren, Port Saint Lucie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely breathtaking industrialist era hotel. Even the restaurant is head and shoulders above the big name chain we are accustomed to. The decor, ambiance and old world design is married well with the modern convenience. I will come back just to stay at a proper hotel for once. Well Done.
Stayed 1 night in Jan 2025

8/10 Good

Arick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Tsuyoshi, Long Island City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Jennifer

Stayed 1 night in Jan 2025

6/10 Okay

LeShay, North Ridgeville

Traveled with family
Liked: Staff & service
Appreciate them upgrading our room but the rooms themselves are very old and dated. The bathroom ceiling was falling apart from water damage, the tub fixtures were really old, the toilet was extremely close to the tub and had rusted fixtures.
Stayed 1 night in Jan 2025

4/10 Poor

Patricia

Disliked: Staff & service, property conditions & facilities, room comfort

What happened to Customer Service??

The room was cold and we couldn't get the heat to stay on. When my partner went to the front desk (because the hotel phone did not work), he asked for a blanket. The desk employee said no. When my partner complained about the freezing room and asked for an alternative room, he was told "no". The desk employee then called security....they also failed to show up. Disappointing experience.
Stayed 1 night in Jan 2025

2/10 Terrible

Gavin

Stayed 1 night in Jan 2025

10/10 Excellent

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking garage was attached and we didn’t have to go outside at all.
Stayed 2 nights in Jan 2025

8/10 Good

Orlando, Grand Turk

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stay was great, my only problem was, i asked for a taxi to the airport, because i got a flight 6 in the morning, and the Uber wait time was 13 minutes, so i asked the guy at the front desk if he could get a taxi faster, he said sure he gave me a card and say i can call i gave him back and asked him to call, he said in 4-5 mins the taxi will be there, and honestly it took luke the same 13 mins before it came, i asked the driver how much to the Airport he says no worries when we reach the timer will let him know, which there was no mark to indicate he was even a taxi, when we reached the Airport he told us it's $136 plus tax to $140, i traveled all over and this is the biggest scam ever...i never asked for a luxury taxi which a honda personal crv can't be luxury, Biggest Scam ever and totally disappointed with the front desk staff because i asked for a taxi and i told him the reason why because the huber was only $34.But otherwise hotel is great and housekeeping did a wonderful service also the Bellmen were extremely helpful also Breakfast staff.
Stayed 4 nights in Jan 2025

10/10 Excellent

mary

awesome hotel!!
Stayed 1 night in Jan 2025

8/10 Good

Kylee

Stayed 1 night in Jan 2025

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and great atmosphere. Close to everything. This is definitely our go to in Cleveland.
Stayed 1 night in Dec 2024

10/10 Excellent

Tanikka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They went above and beyond to make sure my stay was amazing
Stayed 1 night in Jan 2025

10/10 Excellent

Mario

Stayed 1 night in Jan 2025

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025