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The Westin Cleveland Downtown

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Westin Cleveland Downtown

Exterior
Lounge
Down comforters, pillowtop beds, in-room safe, desk
Down comforters, pillowtop beds, in-room safe, desk
46-inch LCD TV with premium channels, TV

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast available
  • Laundry
  • 24/7 front desk
  • Parking available

Explore the area

Map
777 Saint Clair Ave Ne, Cleveland, OH, 44114
  • Public Square
    8 min walk
  • Anna in the Raw
    1 min walk
  • Cleveland Station
    12 min walk
  • Cleveland, OH (BKL-Burke Lakefront)
    4 min drive

Room options

View all photos for Suite, 1 King Bed with Sofa bed, City View

Suite, 1 King Bed with Sofa bed, City View | Down comforters, pillowtop beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed, City View

  • 819 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed, City View

  • 543 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking

  • 350 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Down comforters, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

  • 350 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Down comforters, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Drury Plaza Hotel Cleveland Downtown

Pool
Hot Tub
Breakfast included
Pet friendly
4.7 out of 5, Exceptional, (2356)
The price is $120
per night
$141 total
includes taxes & fees
Jan 6 - Jan 7
Drury Plaza Hotel Cleveland Downtown

About this property

The Westin Cleveland Downtown

Hotel in Downtown Cleveland
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking, and a business center. Housekeeping is available on request.
The Westin Cleveland Downtown offers 484 air-conditioned accommodations with safes and complimentary weekday newspapers. Pillowtop beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities consist of a business center and 18 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 20473 square feet (1902 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and gift shops/newsstands. Parking is available onsite for a surcharge.

The Westin Cleveland Downtown is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning.
The Westin Cleveland Downtown has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Valet parking on site (USD 49 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 10 to 100 for adults and USD 10 to 100 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 18 meeting rooms
  • 20,473 square feet of conference space
  • Business center

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height counter and sink
  • Low-height desk
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 23 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 46-inch LCD TV with premium channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 100.00 for adults, and USD 10.00 to 100.00 for children
  • Valet parking fee: USD 49 per night
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Westin Cleveland Downtown
Westin Hotel Cleveland Downtown
The Westin Cleveland Downtown Ohio
Westin Cleveland Downtown Hotel
The Westin Cleveland Cleveland
The Westin Cleveland Downtown Hotel
The Westin Cleveland Downtown Cleveland
The Westin Cleveland Downtown Hotel Cleveland

The Westin Cleveland Downtown Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 613 out of 1045 reviews" "
Rating 8 - Good. 205 out of 1045 reviews" "
Rating 6 - Okay. 102 out of 1045 reviews" "
Rating 4 - Poor. 61 out of 1045 reviews" "
Rating 2 - Terrible. 64 out of 1045 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Nemesio

Stayed 1 night in Sep 2024

10/10 Excellent

Alfredo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 1 night in Sep 2024

10/10 Excellent

Geralyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Terri

Traveled with family
Liked: Cleanliness, staff & service
I enjoyed everything but the bathroom it is screaming for an update. The door is very very heavy and the tile is disgusting.
Stayed 1 night in Sep 2024

10/10 Excellent

Gabriel

Stayed 1 night in Sep 2024

10/10 Excellent

jason

Stayed 1 night in Aug 2024

6/10 Okay

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were very uncomfortable, not up to Westin Heavenly mattress standards. I don’t think they were this mattress. I had an issue with the valet company, one of the drivers must have had an ink pen in their pocket because there was ink on my white leather seat. The valet company resolved the issue but I’m still dealing with a credit to my credit card. Very friendly staff and easy to get to.
Stayed 1 night in Aug 2024

6/10 Okay

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel was excellent upon entering, but the Front Desk was understaffed during Check-in and then once we got up to our Room 803, the door had the number written on a piece of Blue Tape, the carpet, to the left had been removed. Inside the room the Bathroom Door came off the rail when my wife try to slide it close, the bathroom sink was stopped up, the toliet had to flushed twice to clear, the refrigerator cabinet door had a broken hinge, the safe didn't lock, and the bed was uncomfortable.
Stayed 1 night in Sep 2024

10/10 Excellent

Willie

Stayed 3 nights in Aug 2024

10/10 Excellent

SCOTT, Eminence

Stayed 2 nights in Aug 2024

8/10 Good

Ann

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are not well lit. Bedding and mattress are dated.
Stayed 3 nights in Sep 2024

10/10 Excellent

Catherine

Liked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience, clean room and smooth check in and out! great location and very walkable
Stayed 2 nights in Jun 2024

4/10 Poor

James

Business traveler
Disliked: Property conditions & facilities
The quality of this property has severely declined over the years. The place looks extremely worn and tired. Staff friendly but not of the caliber that 500.00 per night would warrant. Room service all in plastic and in a bag, yuk. Water pressure in shower horrible. No water in room and had to ask front desk twice. Very sad to see such a decline would not be shocked to see the place shuttered as economic woes in Cleveland have decimated the city
Stayed 2 nights in Sep 2024

6/10 Okay

Helen

Traveled with partner
Disliked: Cleanliness
Good: the restaurant had good food and friendly staff. Bad: We stayed for 3 days and no one ever cleaned or straightened our room. That is ok if the hotel informs you of the policy, but they did not. The room wasn’t particularly clean to begin with. The bathroom slider door was very hard to move and when I checked the runner it was dirty. In a well run hotel, the housekeeping staff should let the engineering staff of issues like stuck doors. Anyway, I won’t stay there again. There are plenty of other hotels in the area.
Stayed 1 night in Sep 2024

8/10 Good

Zabiru

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Sadeem

Stayed 1 night in Sep 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Sep 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Regina

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the magnifying mirror in the bathroom, the grab bar in the bath, and the water pressure. Appreciated the complimentary water bottles, and the quiet even though our room backed up to the elevators. Only suggestion is to add more drawers for clothes!
Stayed 2 nights in Sep 2024

4/10 Poor

Stephanie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Wrong room, no sleep
I had booked a king bed room, added a cot, for a wedding. We were unable to check in 17 minutes early, and because of the line at 4pm, had to wait until after the wedding. We were given a room with 2 queen beds. This room was also meant to be an adjoined room, and shared a door with the neighboring room. These neighbors were incredibly loud all night, and because of the shared door, we could hear every word. We were kept up for the majority of the night.
Stayed 1 night in Sep 2024

10/10 Excellent

J

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

2/10 Terrible

Sheri

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
There was a very long line at check in. Security had to escort one man out. But the line was abt 40-50 deep. Waited almost an hr for our keys.
Stayed 1 night in Sep 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 1 night in Sep 2024