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The Westin Cleveland Downtown

4.0 star property

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Photo gallery for The Westin Cleveland Downtown

Exterior
Cocktail bar
46-inch LCD TV with premium channels, TV
Reception
Junior Suite, 1 King Bed, Non Smoking, City View | 1 bedroom, down comforters, pillowtop beds, in-room safe

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Pet friendly
$152
includes taxes & fees
Oct 16 - Oct 17

Explore the area

View in a map
777 Saint Clair Ave Ne, Cleveland, OH, 44114
  • Place, Rock and Roll Hall of Fame
    ‪8 min walk‬
  • Place, Huntington Bank Field
    ‪8 min walk‬
  • Place, Progressive Field
    ‪13 min walk‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(130 reviews)
  • 350 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | 1 bedroom, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(58 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking, City View

Junior Suite, 1 King Bed, Non Smoking, City View | 1 bedroom, down comforters, pillowtop beds, in-room safe

Junior Suite, 1 King Bed, Non Smoking, City View

  • 543 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, City View

1 bedroom, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed, Non Smoking, City View

  • 819 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

The Westin Cleveland Downtown

4-star hotel in Downtown Cleveland
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking, and a business center. Housekeeping is available on request.
The Westin Cleveland Downtown offers 484 air-conditioned accommodations with safes and complimentary weekday newspapers. Pillowtop beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and 18 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 20473 square feet (1902 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and gift shops/newsstands. Parking is available onsite for a surcharge.

The Westin Cleveland Downtown is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.
Masa & Agave Cantina - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
Masa & Agave Lounge - Onsite cocktail bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Valet parking on site (USD 49 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 100 for adults and USD 10 to 100 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Masa & Agave Cantina
  • Masa & Agave Lounge

Things to do

  • 24-hour gym

Family friendly

  • Crib (surcharge)
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 18 meeting rooms
  • 20,473 square feet of conference space
  • Business center

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height counter and sink
  • Low-height desk
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 23 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Down comforter
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 46-inch LCD TV with premium channels

Food and drink

  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20 per night
Cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 100.00 for adults, and USD 10.00 to 100.00 for children
  • Valet parking fee: USD 49 per night
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Cribs (infant beds) are available for an additional fee
  • Rollaway bed fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Westin Cleveland Downtown
Westin Hotel Cleveland Downtown
The Westin Cleveland Downtown Ohio
Westin Cleveland Downtown Hotel
The Westin Cleveland Cleveland
The Westin Cleveland Downtown Hotel
The Westin Cleveland Downtown Cleveland
The Westin Cleveland Downtown Hotel Cleveland

The Westin Cleveland Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1020 out of 1688 reviews
Rating 8 - Good. 323 out of 1688 reviews
Rating 6 - Okay. 164 out of 1688 reviews
Rating 4 - Poor. 87 out of 1688 reviews
Rating 2 - Terrible. 94 out of 1688 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Letitia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great. Easy check in. Room was clean and spacious
Stayed 1 night in Jul 2025

8/10 Good

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Ruthy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Marcello

Traveled with family
Liked: Amenities, property conditions & facilities
It is in a great location very close to Rock hall of fame. It is clean comfortable beds. Only part it could do better is the removal of garbage from the room, making up the beds. I was out early everyday and there was no housekeeping or refil service for water or coffee in my room. Garbage stayed in the room for 3 days untouched
Stayed 3 nights in Jul 2025

2/10 Terrible

John

Parking - 37.00 per day. What a ripoff.
Stayed 1 night in Jul 2025

6/10 Okay

Jen

Traveled with family
It’s a downtown hotel but one of the nicer cleaner ones. Check in easy and had a great view of Lake Erie. The Bad: one certain bartender/waitress. Had breakfast first morning. (prepaid for 2 nights) this waitress huffed and puffed about basically having to work. We got cold coffee and she was just so damn rude. It was awkward watching her give death rays to her coworker that was super sweet btw. No doubt this is not new to this employee. We came back later in the day with a wedding party and she immediately yelled out we are closed! No food! We were there only for drinks anyway. We stood there waiting to order as she ignored us and walked away to talk to someone else. We left and never went back. Didn’t even go back for the paid breakfast the next morning. Not sure why this establishment would keep someone like this in the front of the house. Everyone else was so nice and helpful.
Stayed 2 nights in Jul 2025

8/10 Good

Kristi

Liked: Staff & service, property conditions & facilities, room comfort

Anniversary stay

We booked through hotels.com for our stay for our anniversary. When we checked in, we were told that we couldn’t have a king bed (which is what we booked) but they upgraded us to a corner suite. The suite was spacious but a bit worn out. The bathroom was also not very clean.
Stayed 1 night in Jun 2025

10/10 Excellent

Angela Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and friendly staff
Stayed 1 night in Jul 2025

10/10 Excellent

Lindsay

Stayed 1 night in Jul 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great trip

Everything was amazing.
Stayed 2 nights in Jun 2025

8/10 Good

Turua L

Liked: Staff & service, property conditions & facilities
Parking wasn't good..cant go in and out if you park in structure ir you will be charged I was told by front desk. Gotced to valet for more money.
Stayed 1 night in Jun 2025

10/10 Excellent

Bryan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great! The only thing I would recommend is that we actually message you when your room is ready rather than 2+ hours later
Stayed 1 night in Jul 2025

6/10 Okay

Jim

Traveled with group
Liked the location and how close it was to everything. Very hot weekend and couldn't get the room temp down.
Stayed 2 nights in Jul 2025

2/10 Terrible

Melissa

Disliked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was wonderful. Room was clean. Just a great night stay while we rooted on the Detroit Tigers.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service

Ed is great!

The staff was excellent! Ed, at the front desk, was fabulous and he didn’t have it easy. The AC was not working well, couldn’t get the room cooled below 74 degrees on a weekend that reached close to 100. Our shower was not draining but maintenance was there in a timely and very efficient manner. With these troubles it could have been a disastrous stay but the staff was so helpful, we had a good time in Cleveland.
Stayed 3 nights in Jul 2025

10/10 Excellent

Ronnie

Liked: Staff & service, amenities, property conditions & facilities
Good spot to relax and enjoy downtown Cleveland.
Stayed 1 night in Jun 2025

10/10 Excellent

Kathleen

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

Curt

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
AC was out all night until our checkout
Stayed 1 night in Jul 2025

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Juhwan

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Cody

Stayed 1 night in Jul 2025

6/10 Okay

Katheryn

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
The AC was not functioning properly, 79 when we arrived, 75 in a 12 hour period.
Stayed 1 night in Jul 2025

10/10 Excellent

carrie-lynn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the stay, expected to be able to eat near by. Most places were closed
Stayed 1 night in Jul 2025

10/10 Excellent

Zuleika

Stayed 2 nights in Jul 2025