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University Hotel & Suites

2.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for University Hotel & Suites

Reception
Lobby sitting area
Iron/ironing board, free WiFi
Bar (on property)
View from property

Reviews

4.6 out of 10

Popular amenities

  • 24/7 front desk
  • Laundry
  • Pet friendly
  • Housekeeping
  • Parking included
  • Air conditioning

Explore the area

Map
3614 Euclid Ave, Cleveland, OH, 44115
  • Children's Museum of Cleveland
    5 min walk
  • Agora Theater & Ballroom
    8 min walk
  • Cleveland State University
    8 min walk
  • Cleveland, OH (BKL-Burke Lakefront)
    8 min drive

Room options

View all photos for Basic Room, 1 Twin Bed, Accessible

Bathroom sink

Basic Room, 1 Twin Bed, Accessible

  • 1701 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Room, 1 King Bed, Non Smoking

Iron/ironing board, free WiFi

Room, 1 King Bed, Non Smoking

  • 204 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Non Smoking

Iron/ironing board, free WiFi

Room, 1 Queen Bed, Non Smoking

  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 2 Double Beds

Iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds

  • 205 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Non Smoking

Iron/ironing board, free WiFi

Standard Room, Non Smoking

  • 1787 sq ft
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Holiday Inn Express Cleveland Downtown, an IHG Hotel

Breakfast included
Free WiFi
Air conditioning
Gym
4.0 out of 5, Very Good, (1590)
The price is $108
per night
$127 total
includes taxes & fees
Jan 2 - Jan 3
Holiday Inn Express Cleveland Downtown, an IHG Hotel

About this property

University Hotel & Suites

Hotel in Central
Along with coffee/tea in a common area, this hotel has laundry facilities and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, an arcade/game room, a TV in a common area, and a front-desk safe are onsite.
University Hotel & Suites offers 161 air-conditioned accommodations with hair dryers and complimentary toiletries. Televisions come with premium satellite channels. Bathrooms include shower/tub combinations.

This Cleveland hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

University Hotel & Suites features an arcade/game room, multilingual staff, and coffee/tea in a common area. Public areas are equipped with complimentary wireless Internet access. This Cleveland hotel also offers laundry facilities, a front-desk safe, and an ATM. Complimentary self parking is available on site.

Languages

Chinese (Mandarin), English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 10 floors

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from September 17 2021 to June 30 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 17.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 17.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

University Hotel Cleveland
University & Suites Cleveland
University Hotel & Suites Hotel
University Hotel & Suites Cleveland
University Hotel & Suites Hotel Cleveland

University Hotel & Suites Reviews

Reviews

4.6
Rating 10 - Excellent. 50 out of 999 reviews" "
Rating 8 - Good. 114 out of 999 reviews" "
Rating 6 - Okay. 216 out of 999 reviews" "
Rating 4 - Poor. 233 out of 999 reviews" "
Rating 2 - Terrible. 386 out of 999 reviews" "

4.4/10

Cleanliness

5.8/10

Staff & service

4.0/10

Amenities

4.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Catherine

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do Not Stay Here
This hotel is not a good place to stay. The staff was polite, and the three gentlemen that manned the door were very helpful. But the condition is run down and it looked it. It is NOT handicap accessible. The showers were dirty (we had 2 rooms), the mattresses were wrapped in plastic (bedbugs? I hope not) and the plumbing leaked. The water did not get hot in the sink. I ran into other "guests" and found out they had been there 8 months and paid $800/mo. Is this a halfway house? It looked like it and felt like it. About 7:30pm the neighbor started blasting music. I had to ask it be shut off at 9:00 because we needed to be up at 6. We were there for a medical condition needing the Cleveland Clinic and this place was close and cheap. Lastly when she copied my credit card to cover any expenses, she sent it via email and then made a copy. When I asked her where the email went, she said she didn't email it and only made a copy. I'm an IT guy by profession and I know what I saw. My mistake and I will never do it again. I would suggest you don't either.
Stayed 1 night in Dec 2020

2/10 Terrible

Larrie

Stayed 1 night in Dec 2020

4/10 Poor

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities
Hopeful yet disappointed
A couple of staff were nice but some weren’t! Hotel seems run down and sketchy! Booking will promise fridge + microwave but be warned you may not receive it. Had to switch rooms! 2nd room had electrical issues! Me and friends had a few personal items Lost suspected stolen by staff by staff! Room had mice and roaches! Hotel staff lied about the option for later Check-Out time! Hotel staff were also very forceful and rushed us to check out. The hotel had its few upsides like being along 24/7 BRT Rapid Transit but the cons are many! Stay at your own risk! Not even the Hotels.com discounted rates were worth the price!
Stayed 2 nights in Oct 2020

2/10 Terrible

Paula

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
University Hotel and Suites, Cleveland
The pictures on the website for this hotel are a lie! It’s run down,filthy, and a sham!
Stayed 2 nights in Sep 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2020

2/10 Terrible

Richa, Delaware

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK THIS PLACE. The pictures are misleading, the rooms do not looks like that. It’s being renovated but has not been shut down for renovation, exposing customers to hazardous construction materials. The place is not cleaned daily even in the middle of a pandemic, and the front desk will tell you they’re not the billing party when you ask for a refund, but they are, and they will not pick up calls, making refunds impossible. I’m reporting this place.
Stayed 1 night in Aug 2020

2/10 Terrible

Gary, Dayton

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy. AC didn't work. Thick layer of dust on shelves. Bathroom smelled like stale urine. Travelocity wouldn't help make it right.
Stayed 2 nights in Jun 2020

2/10 Terrible

Richard

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware ,very deseeving
Dirty ,foul smelling , just plain awful !!! Did not stay ,Desk would not refund my money,very disappointed with Hotels .com to ever advertise such a putrid site near Cleveland Clinic
Stayed 1 night in Aug 2020

2/10 Terrible

Albert

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2020

2/10 Terrible

Chareonna

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
There Was Mice & Everything There I’m Beyond Irritated & Been Asking For Refund Elavators Broken Down
Stayed 2 nights in Jun 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Jul 2020

2/10 Terrible

Valerie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

2/10 Terrible

Ryan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOPE
Showed up to hotel with my family after driving in from michigan .. Was not told they were hosting a group from the local homeless mission nor that they were a covid housing site!! Did not even get out of our car as all the "hanging out" around the outside of the hotel looked unsafe for our children and leaving our car parked there overnight.
Stayed 1 night in Jul 2020

2/10 Terrible

Saundra

Traveled with group, Business traveler, Traveled with family
Disliked: Property conditions & facilities
Needs work
The area is nice but the hotel is the worst looking building on the block. When we drove up to the hotel, about a dozen people were lottering outside the front and side of the hotel. I did not feel comfortable or safe for my personal safety nor did I feel safe leaving my car in the parking lot. The sign said 'under new management' so I assume the new owner intends to invest the money and energy into the property to elevate it's appearance and eliminate the lottering. Until then, I would not stay there.
Stayed 3 nights in Jul 2020

2/10 Terrible

Stephanie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute terrible, dirty and negative treatment
Stayed 2 nights in Jun 2020

2/10 Terrible

Kelly

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shame on hotels.com
Even though I had already paid for the night, my wife and I decided not to stay. We were intimidated by the behavior of the young people in the parking lot. We were concerned with our safety . We are not in a position to lose $75 but we weren't about to stay at a place where we didn't feel comfortable. Shame on hotels.com.
Stayed 1 night in Jun 2020

2/10 Terrible

Ty, Boston

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Their System was down and i am still waiting On My refund.
Stayed 2 nights in Jun 2020

2/10 Terrible

Becky, Ohio

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was old dirty needs Updating not in a secure area.
Stayed 1 night in Jun 2020

2/10 Terrible

Patrick

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away, far away from this dump
Stayed 1 night in May 2020

8/10 Good

Aaron

Traveled with group
Liked: Cleanliness, staff & service, room comfort
The star was fine. In the middle of the city so the area was a bit rough but nothing too crazy
Stayed 2 nights in Jun 2020

10/10 Excellent

Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

2/10 Terrible

Diane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We paid for the room then were unable to check
Stayed 1 night in May 2020

2/10 Terrible

Telana

Stayed 2 nights in Mar 2020

10/10 Excellent

Rapheal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bed I had some of the best sleep I’ve had in months
Stayed 2 nights in Mar 2020

4/10 Poor

Peitung

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020