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Colima Vacation Packages

This place is a trap. The pictures do not represent the state of the facility at all. There is no palapa in the common area. the place is run down and falling apart. There is no AC in the rooms. There is no wifi in the rooms. I stayed here for 4 of the 6 nights that I booked, and told myself that I enjoy camping and this was a step above camping. Then a storm came through and I had water pouring into my room in all areas of my room. This feels like an abandoned hotel that someone found a way to get power to, and started renting rooms out. The lady at the front desk and the maintenance guy were very pleasant. They did call the owner for me and the owner made zero effort to make this right. I also reached out to Hotels.com and they offered zero help or support. I asked them to investigate the place and I do not get the impression that they will. The view is amazing if you get an ocean front room. Bring a tent to set up and your cleaning supplies though. The pictures don't do it justice of how bad this place is. I wish I could post the videos I took.

Came and left the same day went to use the faucet in the bathroom dirty water came out. Let it run for 15 minutes just kept coming out. Brown tried the shower. Same thing went to talk to management about a different room. Possibly said they didn’t have any rooms available, which was a lie. It seemed like we were the only ones there. I asked them about another room that didn’t have brown water. They said their cat system is from the storms and they don’t filter the water that’s the color it comes out. I told him that I would like to cancel my reservation and get a refund. They said they would. I haven’t seen anything yet left that night.

Mal