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Best Western Troy Hotel

2.5 star property

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Photo gallery for Best Western Troy Hotel

Indoor pool
Desk, iron/ironing board, free WiFi, bed sheets
Free daily continental breakfast
Lobby
Desk, iron/ironing board, free WiFi, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Pool
  • Laundry
  • 24/7 front desk
  • Air conditioning
$99
includes taxes & fees
Sep 4 - Sep 5

Explore the area

View in a map
2020 Formosa Drive, Troy, IL, 62294
  • Gateway Conference Center
    ‪10 min drive‬
  • Cahokia Mounds State Historic Site
    ‪13 min drive‬
  • The Gardens at SIUE
    ‪13 min drive‬
  • St. Louis, MO (STL-Lambert-St. Louis Intl.)
    ‪39 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(26 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Jetted Tub (Bunk beds)

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 2 Queen Beds, Non Smoking, Jetted Tub (Bunk beds)

8.4 out of 10
Very good
(10 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(27 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(3 reviews)
  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Troy Hotel

Troy hotel with indoor pool
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness center and a 24-hour business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and laundry facilities are onsite.
Best Western Troy Hotel offers 65 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. LED televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Best Western Troy Hotel features an indoor pool and a 24-hour fitness center. Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, a fireplace in the lobby, and laundry facilities. Complimentary self parking is available on site.

Best Western Troy Hotel is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2000
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Holiday Inn Express Hotel Troy
Holiday Inn Express Troy
Best Western Troy
Best Western Troy Hotel Troy
Best Western Troy Hotel Hotel
Best Western Troy Hotel Hotel Troy

Best Western Troy Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 375 out of 874 reviews
Rating 8 - Good. 285 out of 874 reviews
Rating 6 - Okay. 118 out of 874 reviews
Rating 4 - Poor. 55 out of 874 reviews
Rating 2 - Terrible. 41 out of 874 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fast check-in & friendly staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Kimberly

Stayed 1 night in Apr 2025

10/10 Excellent

Claudine

Liked: Cleanliness, amenities
Clean room. Friendly staff.
Stayed 1 night in May 2025

8/10 Good

John

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great value for the money.
Stayed 2 nights in May 2025

10/10 Excellent

Adam

Stayed 2 nights in May 2025

6/10 Okay

Mike

Liked: Cleanliness
Stayed 1 night in May 2025

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort

Not woth the visit

Stayed for 2 weeks for business. I am on the road in hotels the majority of the year. This was not a great experience for the money. The hotel only changes towels when you ask. Have to go down to get them. The elevator didn’t work so had to use the stairs. The room was only cleaned twice in 2 weeks. I asked to get it cleaned but didnt happen without multiple requests. Very average for a Best Western. I would not come back.
Stayed 3 nights in May 2025

6/10 Okay

Charlene

Traveled with family
Liked: Staff & service

Nice but dated!

Nice but dated. Could use a better cleaning!
Stayed 1 night in May 2025

10/10 Excellent

Priscilla Kar Yee

Stayed 2 nights in Apr 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service

Could be better

Hotel was okay. Older. Mattresses and towels need updating. Paint colors in room were an odd combination. No coffee maker in room.
Stayed 1 night in May 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Eh

The stay was fine for what we needed it for. But, the sink in the bathroom was terrible. The water shot out all over the countertop. Could only turn the water on a very minimal amount. There was also just a weird smell throughout the hotel. Will probably look elsewhere when back in the area
Stayed 2 nights in May 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities

Indoor Pool was Freezing

We chose this hotel because it was reasonably priced and had an indoor pool. The water in the pool, however, was freezing! We were highly dissappointed as my kids were looking forward to swimming.
Stayed 1 night in May 2025

4/10 Poor

Danny

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First, there was no control to the cooling system. The thermostat did not work. The floor tile in the bathroom was broke and had some sharp edges for bare feet, Most important we stayed 2 nights, After the first night our room was not serviced, No clean towels, bed not made etc. So we had to use the same towel and wash cloth for 2 days. Not what we expect in a room rate.
Stayed 2 nights in Apr 2025

8/10 Good

Justin

Traveled with family
Liked: Staff & service
Stayed 1 night in Apr 2025

6/10 Okay

Kenisha

Traveled with family and small children
Disliked: Staff & service
Called the front desk twice and the staff was rude both times. The jetted tub's jets were rusty and the tub drained poorly.
Stayed 1 night in Apr 2025

6/10 Okay

Zachary

Liked: Cleanliness, staff & service
The property was great. The hotel was clean. However, I feel like there should be stricter rules for parties and kids. We were there for a work trip and even had our 7-year-old with us and she couldn't even enjoy the pool because there were 10-15 rowdy boys not being watched by their parents instead the parents were in the kitchen area drinking and partying very loudly. My daughter chose to get out of the pool about 5 minutes after being in and we went back to the room to lay down which was even worse because the remainder of the rowdy boys that weren't in the pool were running and jumping so loudly above us. After about an hour I did go talk to staff and he said someone else had just called to complain as well but it didn't stop until about 1am at which point my daughter was crying and begging to go home the adults were still drinking and screaming and playing games in the kitchen area extremely loud to the point you couldn't walk down the hall and have a conversation with the person next to you because you couldn't hear. Hotel is nice but limiting the drinking parties and controlling children behavior would definitely be better
Stayed 1 night in Apr 2025

6/10 Okay

Darryl

Disliked: Property conditions & facilities
Property in need of repairs and upgrades.
Stayed 1 night in Apr 2025

6/10 Okay

Dawn, Fort Atkinson

Liked: Staff & service
The people were friendly. The pool looked nice. The bathroom , the tiles were loose the shower was very small didnt work very good.
Stayed 1 night in Apr 2025

10/10 Excellent

Riley

Liked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

Payge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous pool! Rooms were clean and big ..favorite hotel of a week long stay of 5 different hotels!
Stayed 1 night in Apr 2025

4/10 Poor

Matthew

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities
It is just ok . Needs a deep cleaning
Stayed 1 night in Apr 2025

8/10 Good

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good place to stay for two nights.
Stayed 2 nights in Apr 2025

10/10 Excellent

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks, great services by front desk staff
Stayed 1 night in Apr 2025

10/10 Excellent

Jason

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2025