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Excelsior Hotel Ernst am Dom

5.0 star property

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Photo gallery for Excelsior Hotel Ernst am Dom

Front of property
Suite (Cathedral View) | Balcony view
Interior detail
Bar (on property)
Suite (Excelsior) | Hypo-allergenic bedding, free minibar, in-room safe

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet friendly
  • Parking available
  • Gym
  • Room service
  • Breakfast available

Explore the area

Map
Trankgasse 1-5 / Domplatz, Cologne, NW, 50667
  • Cologne Cathedral
    ‪4 min walk‬
  • Musical Dome
    ‪6 min walk‬
  • Old Market
    ‪7 min walk‬
  • Cologne (CGN-Cologne - Bonn)
    ‪14 min drive‬

Room options

View all photos for Classic Single Room

Hypo-allergenic bedding, free minibar, in-room safe

Classic Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Room (Grand)

Hypo-allergenic bedding, free minibar, in-room safe

Deluxe Room (Grand)

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Excelsior)

Suite (Excelsior) | Hypo-allergenic bedding, free minibar, in-room safe

Suite (Excelsior)

  • 861 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room

Classic Double Room | Hypo-allergenic bedding, free minibar, in-room safe

Classic Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite | Hypo-allergenic bedding, free minibar, in-room safe

Suite

  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Hypo-allergenic bedding, free minibar, in-room safe

Deluxe Room

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, free minibar, in-room safe

Junior Suite

  • 430 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Cathedral View)

Suite (Cathedral View) | Hypo-allergenic bedding, free minibar, in-room safe

Suite (Cathedral View)

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room (Grand)

Superior Room (Grand) | Hypo-allergenic bedding, free minibar, in-room safe

Superior Room (Grand)

  • 322 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Hypo-allergenic bedding, free minibar, in-room safe

Executive Suite

  • 645 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Excelsior Hotel Ernst am Dom

5-star hotel in Innenstadt
2 restaurants, a fitness center, and a bar/lounge are available at this hotel. Free WiFi in public areas and free train station pick-up are also provided. Other amenities include a sauna, valet parking, and coffee/tea in a common area.
Excelsior Hotel Ernst am Dom offers 134 accommodations with tablet computers and free minibar items. These individually decorated and furnished accommodations have separate sitting areas. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Excelsior Hotel Ernst am Dom features a sauna and a fitness center. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

This 5-star property offers access to a business center, 6 meeting rooms, and limo/town car service. Event facilities measuring 4499 square feet (418 square meters) include conference space. This luxury hotel also offers a terrace, multilingual staff, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Parking is available onsite for a surcharge.

Excelsior Hotel Ernst am Dom has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Hanse Stube - Onsite restaurant. A children's menu is available.
Taku - This restaurant specializes in Asian cuisine and serves lunch and dinner. 1-star Michelin rating. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Leading Hotels of the World.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free train station pick-up shuttle
  • Limo/town car service
  • Self parking on site (EUR 29 per day)
  • Valet parking on site (EUR 29 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: EUR 52 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Hanse Stube
  • taku

Things to do

  • Bicycle rentals
  • Gym
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4,499 square feet of conference space
  • 6 meeting rooms
  • Business center

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1863
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Tablet computer

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Free stocked minibar

More

  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • An effective city/local tax rate of 5.35 percent will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 52 per person
  • Airport shuttle fee: EUR 65.00 per vehicle (one-way)
  • Self parking fee: EUR 29 per day
  • Valet parking fee: EUR 29 per day (in/out privileges)
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This hotel is rated 5 stars.

Property is also known as

Ernst Excelsior
Ernst Hotel
Excelsior Ernst
Excelsior Ernst Cologne
Excelsior Ernst Hotel
Excelsior Hotel Ernst am Dom
Excelsior Hotel Ernst Cologne
Hotel Ernst
Hotel Ernst Excelsior
Hotel Excelsior Ernst
Excelsior Hotel Cologne
Excelsior Hotel Ernst Leading Hotels World Cologne
Excelsior Hotel Ernst Leading Hotels World
Excelsior Ernst Leading Hotels World Cologne
Excelsior Ernst Leading Hotels World
Excelsior Ernst am Dom Cologne
Excelsior Ernst am Dom
Excelsior Hotel Ernst am Dom
Excelsior Ernst Am Dom Cologne
Excelsior Hotel Ernst am Dom Hotel
Excelsior Hotel Ernst am Dom Cologne
Excelsior Hotel Ernst am Dom Hotel Cologne

Excelsior Hotel Ernst am Dom Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 807 out of 1000 reviews
Rating 8 - Good. 143 out of 1000 reviews
Rating 6 - Okay. 26 out of 1000 reviews
Rating 4 - Poor. 14 out of 1000 reviews
Rating 2 - Terrible. 10 out of 1000 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and great service
Beautiful hotel in excellent location with friendly helpful staff. Very good breakfast in opulent dining area. Large comfortable bed in spacious room.
Stayed 3 nights in Dec 2024

10/10 Excellent

KEITH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is First Class “plus”. Service & all staff are excellent.
Stayed 2 nights in Dec 2024

10/10 Excellent

KEITH

Traveled with partner
Absolute first class service. Nothing is too much trouble, staff are truly professional.
Stayed 1 night in Dec 2024

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, large rooms, great staff! Location was amazing. It is a very short walk from the train station, and is steps from the Cathedral. We went to Cologne to visit their fantastic Christmas markets and were not disappointed. The two best ones were in walking distance and we had a wonderful time, going back to our room several times during the day because it was so convenient. We would definitely stay there again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an excellent hotel in all respects.
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveler

Staying here was a pleasure. Beautiful surroundings, kind people, comfortable bedding and convenient location.
Stayed 4 nights in Dec 2024

10/10 Excellent

Mai Mai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star excellence! Service was exceptional
Stayed 1 night in Dec 2024

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return stay
Return stay at this beautiful hotel. Right across from the cathedral and Christmas market. A nice note and snacks were left in the room. The room is a little pricey but worth it.
Stayed 1 night in Dec 2024

10/10 Excellent

GINA

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I don’t know if I received the VIP access or room upgrade. Regardless, the room and guest service were exceptional and if we come back we would return to the Excelsior.
Stayed 1 night in Dec 2024

10/10 Excellent

Chelsea

Stayed 3 nights in Dec 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so convenient. Location cannot be beaten. Staff was very accommodating.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jisoo

Stayed 3 nights in Nov 2024

10/10 Excellent

Vant

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff were excellent and the in house restaurant Hanse Stube was superb a special thank you to the restaurant manager Mr Sasse for an unforgettable evening .
Stayed 1 night in Dec 2024

10/10 Excellent

A

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Li Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star service in a great location
Thankful to Excelsior for giving us an upgrade to a suite and late check out.Highly recommend this hotel for its proximity to cathedral and shopping district plus impeccable service from staff
Stayed 2 nights in Nov 2024

10/10 Excellent

Denise

Traveled with group
the location , staff terrific , cozy bar , beautiful rooms . we highly recommend
Stayed 4 nights in Nov 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities
No British tv although advertised only bbc news which is repetitive should not advertise Netflix if they do not have - also never topped up milk for coffee and when we rang for milk tried to charge 18 euros for warm jug of milk
Stayed 3 nights in Nov 2024

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional, courteous and pleasant staff. Excellent property. Highly recommended.
Stayed 3 nights in Nov 2024

10/10 Excellent

Kyle Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Phillip

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff across the front desk and restaurant. Excellent breakfast. Enjoyed everything.
Stayed 2 nights in Sep 2024

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bar in the hotel is like a speak easy. Tucked away and fantastic bartenders. Want something more open? Beside the bar there is a great elegant yet casual glass room.
Stayed 3 nights in Oct 2024

10/10 Excellent

Francisco

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting from San Juan
Wonderful hotel. Spacious rooms with great attention to detail. Great bar, one of the best breakfast buffets I have ever had. Service was fantastic.
Stayed 2 nights in Oct 2024

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A top choice just by the cathedral.
Old school in the very best way. Charming service, unbeatable location and comfortable rooms. Breakfast was also excellent.
Restaurant Hanse Stube
The nearby Hauptbahnhof
Dom
Stayed 2 nights in Oct 2024

10/10 Excellent

George

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Convenient to the train station! Staff are outstanding in providing services.
Stayed 8 nights in Sep 2024

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful 5 star hotel with two restaurants and a lovely bar. This hotel is directly across from the Dom church. Staff were excellent and friendly. Thoroughly enjoyed this hotel!
Stayed 1 night in Sep 2024