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Pullman Cologne

4.0 star property

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Exterior
Business center
Deluxe Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk
Sauna, body treatments, facials, 1 treatment room, massages
Deluxe Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Gym
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
Helenenstr. 14, Cologne, NW, 50667
  • Old Market
    ‪15 min walk‬
  • Cologne Cathedral
    ‪16 min walk‬
  • Cologne Zoo
    ‪7 min drive‬
  • Cologne (CGN-Cologne - Bonn)
    ‪19 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

  • 279 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Domblick)

Deluxe Room, 1 King Bed (Domblick) | View from room

Deluxe Room, 1 King Bed (Domblick)

  • 268 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Twin Beds

  • 279 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Pullman Cologne

4-star hotel in Innenstadt
Along with a full-service spa, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a conference center, and self parking. Housekeeping is available on request.
Pullman Cologne offers 275 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Cologne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
SPA Pullman has 1 treatment room. Services include facials and body treatments. The spa is equipped with a sauna. The spa is open daily.
Pullman Cologne features a full-service spa and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

16 meeting rooms are available. This family-friendly hotel also offers spa services, a terrace, and multilingual staff. Onsite parking is available (surcharge), along with a car charging station.

Pullman Cologne is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Pullman Cologne has a restaurant on site.
E.l.f. - Onsite brasserie. Open daily.
LAB12 - Onsite bar. Open select days.
Room service (during limited hours) is available.

Languages

Dutch, English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (EUR 9.90 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 29 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 28 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • d.light
  • e.l.f.
  • LAB12

Things to do

  • Full-service spa
  • Gym

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 16 meeting rooms
  • Conference center

Outdoors

  • Terrace

Full-service spa

  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1971
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 6 to March 1:
  • Bar/Lounge

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 18 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 35.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • An effective city/local tax rate of 5.35 percent will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 28 per person
  • Fee for in-room wired internet: EUR 9.90 per 24-hour period (rates may vary)
  • Self parking fee: EUR 29 per night
  • Pet fee: EUR 18 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 35.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Cologne Pullman
Pullman Cologne
Pullman Hotel Cologne
Pullman Cologne Hotel Cologne
Pullman Cologne Hotel
Pullman Cologne Hotel
Pullman Cologne Cologne
Pullman Cologne Hotel Cologne

Pullman Cologne Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 594 out of 1002 reviews
Rating 8 - Good. 295 out of 1002 reviews
Rating 6 - Okay. 76 out of 1002 reviews
Rating 4 - Poor. 20 out of 1002 reviews
Rating 2 - Terrible. 17 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Salim, college station

Stayed 2 nights in Dec 2024

10/10 Excellent

Rachael

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic room, very clean and up-to-date. The staff here is extremely helpful and friendly. The restaurant staff could use a little personality, but maybe that was just because it was the holiday season. I would definitely stay here again!
Stayed 3 nights in Dec 2024

2/10 Terrible

Firma

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Schimmel im Bad
Das Bad war mit Schimmel belastet. Die Silikonfugen waren Ekelhaft. Silikonfugen sind Wartungsfugen, das hat bei ACCOR wohl noch niemand begriffen. In einem Ibis wäre das schon schlimm genug. Im 4 Sterne s Hotel Pullmann darf das nicht sein. Zwischen feststehenden Teil und der Schiebetür der Dusche war es einfach nur heftig ungepflegt/ ekelig. In den Ecken im Bad und besonders der Dusche war auch beginnender Schimmel. Im Zimmer ist die Einrichtung in die Jahre gekommen und viele Ecken sind abgestoßen. Die Matratze war sehr gut. Die Temperatur war im Zimmer schlecht zu regeln. Wir hatten die Heizung ausgestellt und trotz offenem Fenster war es sehr warm. Fotos habe ich nicht gemacht. Schade ist auch das diese Umfrage nicht auf Deutsch ist. Wir hatten das Zimmer 530.
Stayed 1 night in Jan 2025

10/10 Excellent

Mabel

Stayed 2 nights in Dec 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, staff very friendly.
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pullmam Cologne
Really nice, comfortable, clean room, easy walk to Cologne Cathedral
Stayed 7 nights in Dec 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was overall very good but the room and the toilet was very cold. We had to sleep in the bathrobs because of the cold.
Stayed 3 nights in Dec 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Carl

Stayed 2 nights in Dec 2024

10/10 Excellent

Taj

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, modern hotel
Great location. 15 mins walk from Koln mainline station, cathedral and the main shopping areas. Modern hotel with friendly and helpful staff. We opted out of breakfast so cannot comment. My bed was harder than I'd prefer, but I was only there for 2 nights. My roommate felt it was ok however.
Stayed 2 nights in Dec 2024

4/10 Poor

Hina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to start. From the moment we walked in we had a horrible experience. There is to much to say. But I would not recommend this hotel. It’s not 4 star at all. I would say it’s 2 star.
Stayed 4 nights in Dec 2024

6/10 Okay

Mark

Stayed 3 nights in Nov 2024

6/10 Okay

Darren

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Lichi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice room and quiet. The staff was friendly and helpful. Overall I really enjoyed my stay at the hotel. It was worth the money.
Stayed 2 nights in Dec 2024

10/10 Excellent

Ronald, Moore

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another pleasant stay
Another very pleasant stay at Pullman Cologne. Have stayed on previous occasions when visiting family and the rooms and facilities provided always meet expectations.
Stayed 4 nights in Dec 2024

6/10 Okay

julie louise

Stayed 3 nights in Dec 2024

6/10 Okay

Kelly

Liked: Cleanliness, property conditions & facilities
Disappointing Customer Service
The hotel itself is fine. It’s in a great location, not right on top of the busy streets, but close enough that walking to places of interest is easy. The hotel and rooms we found to very clean and spacious, and the hotel has a bar and restaurant. We didn’t use the bar or restaurant during our stay so cannot comment on these. The staff are what let this hotel down. Apart from one cleaner, Amin, who was kind and so helpful. Going above and beyond to help us in the unfortunate circumstance we found ourselves in during our time in Cologne. We are very grateful to him. Of course, we can only comment on our own experience, but we found the staff at reception to be rude and dismissive. When you have a problem, you do expect staff at this level of accommodation to at the very least take time to listen to you and try to offer help or advice, but unfortunately they saw fit to be quite rude. This is such a disappointment and not the experience we had hoped for. The customer service here really needs so work.
Stayed 4 nights in Dec 2024

8/10 Good

Steven

Stayed 3 nights in Nov 2024

10/10 Excellent

Phillip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Unable to have breakfast on Satursday due to how busy it was. Saturday evening couldn't get room service daughter was asleep due to how busy they were and Sunday no water pressure for bath or shower.
Stayed 2 nights in Dec 2024

8/10 Good

Denise

Traveled with group
Liked: Cleanliness, property conditions & facilities
Hotel was central location to Xmas markets. It was quiet. Hotel was a bit tired and shower did not drain and leaked on to floor. Breakfast hall very busy at the weekend and took ages to be seated. We tried to use the sky bar after being out all day but turned away as too busy as people not staying in hotel can use this. We had a dirty glass in room, I took it to reception and was told to get one from ten restaurant, I was on my way out so did not bother.
Stayed 4 nights in Nov 2024

8/10 Good

Amanda Leigh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything. Comfortable airy room and good breakfast
Stayed 3 nights in Nov 2024

10/10 Excellent

Jennifer Mahbuba

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Extremely clean hotel Friendly and helpful staff Lovely breakfast selection Great views from rooftop bar
Stayed 3 nights in Nov 2024