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Colroy-la-Roche Vacation Packages

We stayed one night in a room with a leak in the AC so it dripped ALL NIGHT , mold behind the door an a stink. We had two people up to look to try to get the AC going , the first guy shut it off and said don't turn it on because it will leak water, the second said turn it on because it was so hot but said it will just leak. This was 100% and issue they were well aware of long before we arrived. The carpet was soaked just inside the door so you had to walk over it to get to the bathroom, the room was hot and smelled terrible. Zero /10 . I said I wanted a different room, some of my money back or comp the meal (the restaurant was over 100 Euro the night before and when I asked for a vegetarian pizza they said they couldn't do it as the pizza were all frozen and so you could not alter them). We got nothing but a dripping all night , a soaked carpet and all for the tune nearly 500CAD. We have been to 14 countries and this was the worst place I have ever stayed. DO NOT get the family room unless you checked out this is repaired and cleaned properly. I do not give such a terrible review lightly. Most of the time its a "sh*t happens " attitude I have but this was beyond bad.

WHAT A DISAPPOINTMENT! I had stayed in this hotel twice before and found it good value for money though i always found the reception staff could do with better training to be more professional. This time, we needed to leave a day earlier than planned and i informed the staff two days prior. Given this was not a prepaid booking, i knew i could make the change, I asked the male receptionist if i could have a confirmation of the change and he said there was no need as he had made the change in the booking. On the checkout day, i had to leave for a meeting so my husband checked out. He was charged for the entire stay including the day that we had cancelled. I immediately sent an email to the hotel manager who told me that as this was a prepaid booking, there could be no changes and that there was no note in the system made by the reception staff previously. I responded immediately telling him his facts were incorrect and that if it was a prepaid booking, there would have been nothing to pay on checkout and provided evidence as proof. I have received no response and no refund. I have since emailed twice more and had no response. This is both unprofessional and dishonest behaviour and their refusal to respond is very poor. Perhaps they think the €120 overpayment is a win but they have lost a very loyal customer. I will never stay there again.

Very friendly staff

Very nice and helpful staff. Absolutely dog friendly.

Perfect location for walking everywhere in old town and it was a decent size for our family of 2 adults and 2 older teens. The main reason we loved it was nice cold AC for these Texans during a very hot heat wave (100+ F). Good to cool off at night after dripping with sweat all day.

Breakfast was good & the location was great.