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Candlewood Suites Polaris by IHG

2.5 star property

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Photo gallery for Candlewood Suites Polaris by IHG

Pillowtop beds, desk, blackout drapes, iron/ironing board
Room amenity
Property amenity
Exterior
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Pool
  • Air conditioning
  • Kitchen
  • Gym
  • Parking included

Explore the area

Map
8515 Lyra Dr, Columbus, OH, 43240
  • Polaris Fashion Place
    ‪12 min walk‬
  • Topgolf
    ‪3 min drive‬
  • Easton Town Center
    ‪12 min drive‬
  • Columbus, OH (CMH-John Glenn Columbus Intl.)
    ‪20 min drive‬

Room options

View all photos for Studio Suite

Studio Suite | Pillowtop beds, desk, blackout drapes, iron/ironing board

Studio Suite

  • 350 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking (Communications, Mobility, Access Tub)

Room amenity

Suite, 1 Bedroom, Accessible, Non Smoking (Communications, Mobility, Access Tub)

  • 350 sq ft
  • City view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Studio, 1 Queen Bed, Accessible (Communications, Mobil, Access Shower)

Pillowtop beds, desk, blackout drapes, iron/ironing board

Studio, 1 Queen Bed, Accessible (Communications, Mobil, Access Shower)

  • 525 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed | Pillowtop beds, desk, blackout drapes, iron/ironing board

Studio Suite, 1 Queen Bed

  • 350 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Room amenity

Studio Suite, 2 Double Beds

  • 376 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Full-size fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom

  • 525 sq ft
  • City view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Studio, 1 Queen Bed, Accessible (Communications, Mobility, Access Tub)

Pillowtop beds, desk, blackout drapes, iron/ironing board

Studio, 1 Queen Bed, Accessible (Communications, Mobility, Access Tub)

  • 350 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds, Accessible, Non Smoking (Communications)

Pillowtop beds, desk, blackout drapes, iron/ironing board

Studio Suite, 2 Double Beds, Accessible, Non Smoking (Communications)

  • 376 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Bedroom, Accessible, Non Smoking (Communications, Roll-In Shower)

Room amenity

Room, 1 Bedroom, Accessible, Non Smoking (Communications, Roll-In Shower)

  • City view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking (Communications)

Room amenity

Suite, 1 Bedroom, Accessible, Non Smoking (Communications)

  • City view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible, Non Smoking (Communications)

Pillowtop beds, desk, blackout drapes, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible, Non Smoking (Communications)

  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Candlewood Suites Polaris by IHG

Hotel in Polaris
This hotel features an indoor pool, a 24-hour fitness center, and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities. Weekly housekeeping is available.
Candlewood Suites Polaris by IHG offers 122 accommodations with DVD players and coffee/tea makers. Beds feature pillowtop mattresses. LED televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.

Candlewood Suites Polaris by IHG features an indoor pool and a 24-hour fitness center. A computer station is located on site and wired and wireless Internet access is complimentary. A 24-hour business center is on site. This business-friendly hotel also offers barbecue grills, a vending machine, and a picnic area. Onsite self parking is complimentary.

Candlewood Suites Polaris by IHG has designated areas for smoking.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • DVD player
  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces quiet hours from 10:00 PM to 8:00 AM

Renovations and closures

The following facilities or services will be unavailable from December 9 2024 to December 31 2025 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation (varies based on length of stay), plus a deposit of USD 150 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
3 total (up to 79 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
An off-leash area is available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 93.19 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 150 per stay
  • Pet fee: USD 150 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and window guards

We should mention

Children under 16 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Polaris
Candlewood Suites Polaris
Candlewood Suites Polaris Columbus
Candlewood Suites Polaris Hotel
Candlewood Suites Polaris Hotel Columbus
Candlewood Columbus
Candlewood Suites Polaris Columbus, Ohio
Columbus Candlewood Suites
Candlewood Suites Polaris Aparthotel Columbus
Candlewood Suites Polaris Aparthotel
Candlewood Suites Columbus

Candlewood Suites Polaris by IHG Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 403 out of 943 reviews
Rating 8 - Good. 284 out of 943 reviews
Rating 6 - Okay. 121 out of 943 reviews
Rating 4 - Poor. 67 out of 943 reviews
Rating 2 - Terrible. 68 out of 943 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Spencer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Sergio

Stayed 1 night in Dec 2024

10/10 Excellent

Jodi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there one night, on top of regular rate, I was charged $88 for extra services, but there was no breakfast, crowded front desk area. There were babies crying the whole night next door
Stayed 1 night in Nov 2024

8/10 Good

Albert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchenette was a big help for our week long stay.
Stayed 7 nights in Oct 2024

10/10 Excellent

Claudines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good
Stayed 4 nights in Oct 2024

6/10 Okay

Takisha

Business traveler
Liked: Amenities
Nice hotel, location is great. Hotel could be cleaner.
Stayed 8 nights in Sep 2024

10/10 Excellent

Shani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to restaurants, grocery stores, gas stations, big chains and smaller stores. Easy freeway access to 71. The room was good and well-appointed. I like the larger bottles of soap, conditioner, etc., instead of those tiny one-use items. It seems so much more eco-friendly. All the staff I spoke with were amazingly friendly and helpful. There was a noisy room near mine. At midnight to 1 or 2am, walls and stomping and my pans rattling. I dont know where it came from. After they left, it was very quiet. There was also a shop in the lobby for some food items. I would choose thise hotel and location again.
Stayed 5 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Great value.
Room was clean and had everything you need in an extended stay hotel. Very clean facility and a friendly staff. Great value
Stayed 1 night in Jun 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Audwynn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was easy to get to from the highway and you have multiple national restaurants within a 3 minute walk. Would stay here again for sure! Also the front desk was very nice!
Stayed 2 nights in May 2024

8/10 Good

Sabrina, Laurel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice
Stayed 3 nights in May 2024

10/10 Excellent

Mashia

Stayed 2 nights in May 2024

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like having a kitchen and separate sitting room and bedroom. Haven't checked out the hot tub yet, but plan to!
Stayed 4 nights in Dec 2023

10/10 Excellent

ALI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Caren

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO PHONE NUMBER FOR HOTEL
No way to contact the hotel directly….Number no longer in service??? I want able to cancel/change my reservation or to get a refund. It’s really upsetting.
Stayed 5 nights in Aug 2023

8/10 Good

Dan

Stayed 2 nights in Aug 2023

4/10 Poor

Joy

Business traveler, Traveled with family
Candle wood suites @Polaris was filthy inside and out ! Stayed there for 5 nights and never seen housekeepers anywhere ! Halls elevators, trash cans overflowing ! Room was sketchy , hair in bathroom .. I had to run to store and buy cleaning supplies AC was better than outside but not by much in the room ..would not stay again Staff at front desk were great and always friendly!
Stayed 4 nights in Jun 2023

10/10 Excellent

Prggy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very convenient to all the things we wanted to do. Convenient, right in between my two girls homes. The only thing I don’t like is we left our room extremely clean and some sort of $100. Deposit is still pending on my credit card. We have been home nearly one week.
Stayed 5 nights in Jul 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2023

6/10 Okay

Linda

Traveled with family
Liked: Cleanliness
No breakfast buffet i was charged 100. For incidentals and it took 15 days for it to be returned to my cc staff not very friendly or helpful
Stayed 2 nights in May 2023

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great location with restaurants and stores
Stayed 5 nights in May 2023