2/10 Terrible
Rebecca
Sep 22, 2024
Disliked: Staff & service, property conditions & facilities
I have never been so upset and I have never been rude to anyone at their work but I was disgusted with the way this front desk handled a situation that was their fault. I made the reservation for a king room with a pullout couch over a month in advance of our trip. When we arrived it was later at night and we were exhausted. There was no pull out couch and nowhere for either of my kids to sleep! They basically told us, “Too bad,” and we shouldn’t use 3rd party vendors because this happens. We then had to drive back to the city to my daughter’s dorm and when we asked again for some help, they gave us 2 extra pillows and 2 thin blankets to put on the dirty floor for our 15 year old to sleep on. No apologies. We called for over an hour trying to find another hotel to leave and go to but nothing was available. I will never stay in that place again. Horrible customer service and none of us slept. Stayed at the Embassy Suites the next night that was lovely.
Rebecca
Stayed 2 nights in Jul 2024