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Hilton Garden Inn Columbus/Polaris

3.0 star property

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Photo gallery for Hilton Garden Inn Columbus/Polaris

Desk, laptop workspace, blackout drapes, iron/ironing board
Exterior
Meeting facility
Meeting facility
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Pet friendly
  • Parking included
  • Laundry
$101
includes taxes & fees
Dec 21 - Dec 22

Explore the area

View in a map
8535 Lyra Dr, Columbus, OH, 43240
  • Place, Magic Mountain Fun Center
    ‪3 min walk‬
  • Place, Polaris Fashion Place
    ‪9 min walk‬
  • Place, Topgolf
    ‪3 min drive‬
  • Airport, Columbus, OH (CMH-John Glenn Columbus Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible

  • 423 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for 2 Queen Mobility Accessible Room with Standard Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

2 Queen Mobility Accessible Room with Standard Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • 419 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for 2 Queen Mobility Accessible Room with Roll In Shower

Desk, laptop workspace, blackout drapes, iron/ironing board

2 Queen Mobility Accessible Room with Roll In Shower

10.0 out of 10
Exceptional
(1 review)
  • 422 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for 1 King Mobility Accessible Room with Roll In Shower

Desk, laptop workspace, blackout drapes, iron/ironing board

1 King Mobility Accessible Room with Roll In Shower

  • 419 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for 1 King

Desk, laptop workspace, blackout drapes, iron/ironing board

1 King

8.6 out of 10
Excellent
(24 reviews)
  • 419 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for 1 King Bed with Whirlpool

Desk, laptop workspace, blackout drapes, iron/ironing board

1 King Bed with Whirlpool

9.2 out of 10
Wonderful
(5 reviews)
  • 419 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for 2 Queen

Desk, laptop workspace, blackout drapes, iron/ironing board

2 Queen

8.6 out of 10
Excellent
(13 reviews)
  • 419 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Reception
Hampton Inn & Suites Columbus Polaris
  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
4.6 out of 5, Wonderful, 1,005 reviews
Hampton Inn & Suites Columbus Polaris

About this property

Hilton Garden Inn Columbus/Polaris

3-star hotel in Polaris
An indoor pool, a 24-hour fitness center, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a microwave in a common area, and conference space. Housekeeping is available on request.
Hilton Garden Inn Columbus/Polaris offers 118 accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves.

43-inch flat-screen televisions come with premium digital channels. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Hilton Garden Inn Columbus/Polaris features an indoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 1755 square feet (163 square meters) include conference space. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and a fireplace in the lobby. Limited complimentary onsite parking is available on a first-come, first-served basis.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 5 to 14 per person
  • A bar/lounge
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 1,755 square feet of conference space
  • 3 meeting rooms

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2005
  • Comprehensive food waste policy
  • Designated smoking areas
  • Fireplace in lobby
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Indoor pool
  • Hot tub
The following facilities are closed on Monday and Sunday:
  • Indoor pool
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 125 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5.00 to 14.00 per person
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is required for transportation to and from this property
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Columbus/Polaris
Hilton Garden Inn Columbus/Polaris Columbus
Hilton Garden Inn Columbus/Polaris Hotel
Hilton Garden Inn Columbus/Polaris Hotel Columbus
Hilton Garden Inn Columbus/Polaris Ohio
Hilton Garden Inn Polaris
Hilton Garden Columbus Polaris
Hilton Garden Inn Columbus/Polaris Hotel
Hilton Garden Inn Columbus/Polaris Columbus
Hilton Garden Inn Columbus/Polaris Hotel Columbus

Reviews

Hilton Garden Inn Columbus/Polaris Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 482 out of 978 reviews
Rating 8 - Good. 316 out of 978 reviews
Rating 6 - Okay. 106 out of 978 reviews
Rating 4 - Poor. 46 out of 978 reviews
Rating 2 - Terrible. 28 out of 978 reviews

Reviews

6/10 Okay

Brenda

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Rashawd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

6/10 Okay

Rakell

Stayed 2 nights in Aug 2025

6/10 Okay

Breanna

Traveled with family
Disliked: Staff & service, property conditions & facilities

Nice Lobby - very worn out rooms

The hotel itself seemed nice, the lobby was clean and updated. However the rooms are very worn. The computers were down when we were checking in so not only did we have to wait an hour to check in we never got room keys! The front desk staff had to walk us to our room. Then only one elevator was working so it took longer to get to and from our floor. Getting off on our floor the smell was not the best, the carpet was stained and extremely worn out. Our room was missing the sheets and blanket for the pullout sofa. And there were stains on the sofa cushions. The bathroom was ok, but the shower had cracks in the floor and the handle for the water was loose so it wouldn’t stay in place. Overall it was fine for one night, but we won’t be returning until major updates and cleaning is done.
Stayed 1 night in Aug 2025

10/10 Excellent

Praveen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Shannon, Pueblo

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, comfortable beds.
Stayed 1 night in Aug 2025

10/10 Excellent

PAMELA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility very nice. Staff outstanding
Stayed 2 nights in Aug 2025

4/10 Poor

Alok

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Poor Condition and Service

Bath tub was leaking water when taking shower. Even after telling no one came to fix it or neither room was changed. We were not able to take shower due to this.
Stayed 2 nights in Aug 2025

10/10 Excellent

Shamika

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Aug 2025

8/10 Good

Jim

Fine except Internet forced me to join Hilton honors to use it. Ended up using cell phone hot spot.
Stayed 1 night in Aug 2025

8/10 Good

Christopher

Stayed 1 night in Jul 2025

6/10 Okay

Carolyn

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Unfortunately our room had ants and I wasn’t offered some sort of discount
Stayed 1 night in Aug 2025

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Highly recommend.
Stayed 1 night in Aug 2025

8/10 Good

Kea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay until
Stayed 1 night in Aug 2025

10/10 Excellent

Suzanne

Traveled with family
Liked: Staff & service

Great one night stay

Our daughter moved to the area and we were here to help her shop and get settled. Hotel was near many many stores and restaurants. Check in was easy and pleasant. Room was very clean and comfortable. It was the hottest water I’ve ever felt out of a shower spout!
Stayed 1 night in Aug 2025

4/10 Poor

Paul

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

ronda

Stayed 2 nights in Jul 2025

10/10 Excellent

Roger

Stayed 1 night in Jul 2025

10/10 Excellent

Nathan

Stayed 2 nights in Jun 2025

10/10 Excellent

brooklynn

Stayed 1 night in Jan 2025

10/10 Excellent

Justin

Great place to stay
Stayed 1 night in Apr 2025

6/10 Okay

Myron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and comfortable. The staff was great. We did however feel somewhat unsafe due to people breaking into vehicles every night.
Stayed 5 nights in Feb 2025

8/10 Good

David

Stayed 2 nights in Jan 2025

10/10 Excellent

Opal L

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfort
Stayed 2 nights in Nov 2024