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Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway by IHG

Exterior
Indoor pool
Free daily on-the-go breakfast
Exterior
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Gym
  • Parking included
  • Laundry

Explore the area

Map
8670 Orion Pl, Columbus, OH, 43240
  • Topgolf
    ‪9 min walk‬
  • Polaris Fashion Place
    ‪19 min walk‬
  • Alum Creek State Park
    ‪4 min drive‬
  • Columbus, OH (CMH-John Glenn Columbus Intl.)
    ‪19 min drive‬

Room options

View all photos for Suite, 2 Queen Beds

Flat-screen TV

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(22 reviews)
  • 322 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Room

1 bedroom, pillowtop beds, desk, laptop workspace

Premium Room

  • 322 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(34 reviews)
  • 322 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(29 reviews)
  • 322 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub

1 bedroom, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Jetted Tub

8.8 out of 10
Excellent
(3 reviews)
  • 322 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Hearing Accessible (Mobility, Access Tub)

1 bedroom, pillowtop beds, desk, laptop workspace

Standard Room, 2 Queen Beds, Hearing Accessible (Mobility, Access Tub)

9.6 out of 10
Exceptional
(10 reviews)
  • 322 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, pillowtop beds, desk, laptop workspace

Standard Room

9.4 out of 10
Exceptional
(3 reviews)
  • 322 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 1 King Bed, Accessible Bathtub (Mobility)

1 bedroom, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Accessible Bathtub (Mobility)

10.0 out of 10
Exceptional
(2 reviews)
  • 322 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Flat-screen TV

Suite, 1 Bedroom

7.4 out of 10
Good
(3 reviews)
  • 322 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

1 bedroom, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed

8.0 out of 10
Very good
(3 reviews)
  • 322 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby

Drury Inn & Suites Columbus Polaris

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.7 out of 5, Exceptional, (1008)
$138 nightly
The price is $138 total
includes taxes & fees
Drury Inn & Suites Columbus Polaris

About this property

Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway by IHG

Hotel in Polaris
This smoke-free hotel features an indoor pool, a fitness center, and a lazy river. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, a business center, and conference space.
Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway by IHG offers 104 accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. Flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided.

This Columbus hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a lazy river and a fitness center.
In addition to a children's pool and an indoor pool, Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway by IHG provides a lazy river and a fitness center. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 538 square feet (50 square meters) include conference space. This family-friendly hotel also offers a vending machine, gift shops/newsstands, and a fireplace in the lobby. Complimentary self parking is available on site.

Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway by IHG is a smoke-free property.

A complimentary on-the-go breakfast is served between 6:30 AM and 9:30 AM on weekdays.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Lazy river
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 538 square feet of conference space
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Pool access available from 8:00 AM to 9:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Columbus-Polaris Parkway
Holiday Inn Hotels Parkway
Holiday Inn Parkway
Holiday Inn Express Hotels Suites Columbus Polaris Parkway

Holiday Inn Express Hotels & Suites Columbus-Polaris Parkway by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 529 out of 1003 reviews
Rating 8 - Good. 271 out of 1003 reviews
Rating 6 - Okay. 100 out of 1003 reviews
Rating 4 - Poor. 49 out of 1003 reviews
Rating 2 - Terrible. 54 out of 1003 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was great except for the lady who ran it, she was unfriendly and borderline rude.
Stayed 1 night in Apr 2025

10/10 Excellent

Othello

Liked: Property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Jeraldine

Liked: Cleanliness, property conditions & facilities
Very friendly staff except the breakfast person who was not very friendly
Stayed 2 nights in Apr 2025

8/10 Good

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family time

Everything was great. The only thing I would recommend is getting the pool chemicals in order. The water was a little cloudy, you could smell how strong the chemicals are as soon as you step in the building. The next day my 7 year olds eyes were swollen from all the chemicals. I did not allow him to swim before we left and the swelling went down the next day.
Stayed 1 night in Apr 2025

10/10 Excellent

Kati

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
7 th floor had an engine type noise.
Stayed 1 night in Apr 2025

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Columbus Stay

The hotel is very convenient to Polaris mall and major shopping. The room was clean and updated. Our family loved the pool but it was very crowded. Overall I would definitely stay here again.
Stayed 1 night in Mar 2025

8/10 Good

Patrick, Franklin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator needs a good cleaning
Stayed 1 night in Mar 2025

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast selections, with nice seating area. Elevators make an unsettling mechanical noise when moving. This noise was very evident in the first room we were booked into which backed directly onto the elevator shaft wall. We asked immediately to be moved and were moved the equivalent of 3 rooms down from the elevators and could still hear it a bit. Desk clerk stated that they have had previous complaints about the elevator noise, yet it still exists.
Stayed 1 night in Mar 2025

10/10 Excellent

Christi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the sheets on the beds. The bed was comfortable but it was extremely squeaky, even with the smallest movement. Despite this property having so many families (they have a great little water park for the kiddos), it was very quiet in the evening and we were near the elevator and we didn't hear anything overnight. housekeeping was great.
Stayed 1 night in Mar 2025

2/10 Terrible

Andrew

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We have stayed at this property multiple times. This last time was a terrible experience. Our room was not ready at 7pm day of check in (4pm is supposed to be check in time). Once we finally got in our room the mini fridge did not work, hallways smelled of smoke and the shower was ice cold. Over the 2 nights we stayed, the room keys deactivated 6 separate times. Front desk blamed us on this saying that we had them near our phones. After the last time they sent maintenance up who had to re-key and remove the entire door handle to get it working. When we asked to speak with a manager, they stated they don’t have one on site. I was not given an option to leave a message or have one call me either. We will not be staying here again. This hotel costs much more than similar ones in the area and was not worth the added costs.
Stayed 2 nights in Mar 2025

8/10 Good

Heather

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Everything was pretty good only issues were that there was what looked like food on the light switch and plastic around it there was only one trash can in the entire suite and on one of the bed at three of the corners the seam of the blankets were ripped out besides that employees were pleasant and kind and the bed was very comfortable
Stayed 2 nights in Mar 2025

10/10 Excellent

Kara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Erin

Traveled with family
Liked: Staff & service
The hot tub was not operational by the pool.
Stayed 1 night in Mar 2025

10/10 Excellent

TiLynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Ottianna

Traveled with family
Liked: Cleanliness, amenities
It was nice
Stayed 1 night in Mar 2025

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time for a one night stay. VERY clean! Pool was great and the kids had a wonderful time
Stayed 1 night in Mar 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Harmoni

Liked: Cleanliness, staff & service, property conditions & facilities
The property was fine, the walls are very thin. Plan that the pool will be filled with kids.
Stayed 1 night in Mar 2025

8/10 Good

Jessica

Stayed 2 nights in Mar 2025