Apprently reservations, or basic human kindness, mean nothing. I arrived on a night that the city was basically sold out for a concert. I HAD A RESERVATION! First, the name on Hotels.com is NOT the name on the hotel. I went in to verify I had the right place and the lady that came out practically spat the address at me and then proceeded to repeatedly tap a sign hanging up that said “no rooms”. I said ok, I have a reservation. More sign tapping. Here’s my name can you look up my reservation? More sign tapping. Did you give my room away? Shrug shoulders, tap sign. I’m sorry, don’t understand what I’m saying? I made a reservation. More…you get the idea. Zero stars. Wouldn’t returning if the room was $5 for an entire week.