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The whole hotel is old. 1 light in the whole bedroom area. There is no real dining room or bar...just a large cafeteria. Staff were ok.

Winíka Alterra is a small, family owned hotel and resort. The property consists of eleven private cabins. They’re very well maintained and with all the amenities. The staff is very helpful, accommodating, and detailed oriented. All the meals were delicious, fresh, and locally sourced-made from ingredients found at the hotel’s on site farm. (They even make their own chocolate which is used in the duck mole, desserts, or served hot). The beds and bedding are very comfortable, The quiet, jungle environment makes for a restful stay. Our only suggestion would be to invest in entertainment options during rainy days, such as a ping pong table, card games, or family friendly board games.

Stay twice- no hot water either time. Door locks are old and flimsy. There’s no coffee available anywhere in the early AM. Put a pot in the lobby

Staff was amazing! Great customer service 10/10 Very helpful on anything you need 100% recomend this place Remember no elevator So if you can’t claim the stairs ask for the Lower level.

Estar rodeado de La naturaleza es lindisimo todo! Una experiencia perfecta!