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Best Western Heritage Inn

2.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Heritage Inn

Exterior
Lobby
Fridge, microwave, coffee/tea maker
Lobby
Outdoor pool, sun loungers

Reviews

7.6 out of 10

Good

Popular amenities

  • Pet friendly
  • Gym
  • Free WiFi
  • Air conditioning

Explore the area

Map
4600 Clayton Rd, Concord, CA, 94521
  • Newhall Community Park
    6 min walk
  • Nation's Giant Hamburgers & Great Pies
    1 min walk
  • Concord Station
    8 min drive
  • Concord, CA (CCR-Buchanan Field)
    17 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

Fridge, microwave, coffee/tea maker

Standard Room, 1 King Bed, Accessible, Refrigerator

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible, Refrigerator

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (Pet Friendly)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Pet Friendly)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Fridge, microwave, coffee/tea maker

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

Similar properties

Pool

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Pool
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Parking included
Free WiFi
3.5 out of 5, Good, (1001)
The price is $119
per night
includes taxes & fees
Jan 1 - Jan 2
Clarion Hotel Concord/Walnut Creek

About this property

Best Western Heritage Inn

Concord hotel with outdoor pool
This hotel features an outdoor pool, a fitness center, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, a business center, conference space, and a 24-hour front desk are onsite.
Best Western Heritage Inn offers 121 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Flat-screen televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Concord hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Heritage Inn features an outdoor pool and a fitness center. Wireless Internet access is complimentary. This hotel offers access to a business center and a meeting room. Event facilities measuring 2900 square feet (269 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Complimentary self parking is available on site.

Best Western Heritage Inn has designated areas for smoking.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free crib
  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,900 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per accommodation, per day, plus a deposit of USD 150.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 35 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Plus Heritage Concord
Best Western Plus Heritage Inn Concord
Best Western Heritage Inn Concord
Best Western Heritage Concord
Best Western Heritage Concord
Best Western Heritage Inn Hotel
Best Western Heritage Inn Concord
Best Western Heritage Inn Hotel Concord

Best Western Heritage Inn Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 348 out of 1003 reviews" "
Rating 8 - Good. 308 out of 1003 reviews" "
Rating 6 - Okay. 164 out of 1003 reviews" "
Rating 4 - Poor. 96 out of 1003 reviews" "
Rating 2 - Terrible. 87 out of 1003 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

La Bella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast friendly check in. Rooms are kept clean and bed is comfortable. Best part you can bring your pet.
Stayed 1 night in Sep 2024

8/10 Good

sean

Stayed 1 night in Sep 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay here a few times a year. Michael at check in always has a smile. The rooms are comfortable and clean. Breakfast starts early and thats a plus. Pool area is nice. Convenience store across the street. Many dining options are walking distance.
Stayed 1 night in Sep 2024

10/10 Excellent

Anthony

Traveled with family
We had a lovely stay and Glenda and Dean at front desk and Breakfast service were great!
Stayed 3 nights in Sep 2024

8/10 Good

Susan, Salem

Stayed 1 night in Aug 2024

10/10 Excellent

Dina

There was a full service breakfast in the morning 😊
Stayed 1 night in Sep 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times. Not disappointed.
Stayed 3 nights in Sep 2024

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, quiet, great staff, felt welcomed and convenient
Stayed 2 nights in Sep 2024

10/10 Excellent

John, Stockton

Stayed 2 nights in Aug 2024

8/10 Good

Jesse

Liked: Property conditions & facilities
Great
Stayed 3 nights in Aug 2024

10/10 Excellent

Jesse

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was amazing as always
Stayed 3 nights in Sep 2024

6/10 Okay

Mekonen

Stayed 1 night in May 2024

10/10 Excellent

Juan

Stayed 3 nights in Aug 2024

10/10 Excellent

Tami

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Josie S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was great, thank you
Stayed 1 night in Sep 2024

8/10 Good

Sonya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the fact that the property was across a shopping area which made it convenient if you need something to eat or want to shop.
Stayed 1 night in Sep 2024

10/10 Excellent

Judy

Liked: Cleanliness, property conditions & facilities
Great location clean comfortable room.
Stayed 1 night in Sep 2024

6/10 Okay

John

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Lots of cigarette butts in the rocks outside the rooms downstairs.in room #236 you have to hold the lever on the toilet down to get water back in,the handle in the bathroom sink was very wobbly,there is a 2 “ gap under the front door inside large enough to let insects/spiders in.2 nd time we have stayed here for a concert but our last!
Stayed 1 night in Sep 2024

10/10 Excellent

Teri

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

2/10 Terrible

Aidee

Disliked: Staff & service
I accidentally typed the wrong date during booking. Both Expedia and myself reached out to the hotel miltiple times to make an exception and change the date for me to the correct date. No one responded at all. I ended up paying for the room but never actually stayed there. Its probably the worst booking experience ive ever had. I dont think i will ever book with Best Western again. Super poor customer service overall.
Stayed 1 night in Aug 2024

8/10 Good

James, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Easy and convenient
Stayed 1 night in Aug 2024

6/10 Okay

Lee

Traveled with family
Disliked: Amenities
Stayed 1 night in Aug 2024

6/10 Okay

Kaiziah

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

Jennifer

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So horrible they are there, no empathy! I got into a car wreck n didn’t gave my phone got out the day of my stay at 6pm. They didn’t care they charged me anyways
Stayed 1 night in Aug 2024