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Constanza Vacation Packages

Me encantó, muy buena limpieza, atenciones y comodidad.

The Staff were rude and disrespectful. We tried to explain the situation amicably but they did not try to compromise or make us their customer feel welcome. We booked a 1000 sq ft room with 2 available beds shown in pictures but instead were given a room less than half the size. Obviously we weren’t happy but instead of trying to solve they escalated the situation by telling us they could not do anything to accommodate the reservation seeing as though the room they gave us only had one bed. Also let me mention the room door was already cracked when we got the room which even the bellboy thought was unusual so now safety comes to mind. We asked the check in staff could they switch our room they immediately denied the request and said we need to contact Expedia. Which we did and ultimately they switched the rooms but ensured our stay was terrible by constantly creating a rift on what we could and could not do on the resort grounds was never really explained to us clearly. But anyway upon checkout the staff ONCE AGAIN created a stir with us saying we didn’t return the towel card which would be an additional charge. I lost it because not only did we not go to the pool because it was raining most of the day but we also had friends at a nearby villa who we planned the trip with that had their own private pool which is where we spent most of our time lounging poolside when we did get a chance to go. Terrible customer service will never stay here again! Do Not Stay Here!!!!!!!!!!!!!!

Esta es la tercera vez que regresamos a visitarles este año, y no es casualidad. La razón principal por la que seguimos eligiéndolos es la extraordinaria calidad humana de su personal. Cada uno de sus empleados tiene la capacidad de hacernos sentir como en familia, algo que valoramos profundamente y que marca una gran diferencia. Sin embargo, hay personas muy especiales a quienes me gustaría reconocer de manera particular. Son personas con las que, con el paso del tiempo, hemos dejado de sentirnos simplemente como clientes y nos hemos convertido en verdaderos amigos. Quisiera destacar especialmente a Tony, nuestro maletero, una persona excepcional cuya simpatía, humildad, dedicación y calidad humana van mucho más allá de lo que las palabras pueden expresar. Tony no solo hace su trabajo con excelencia, sino que tiene ese don tan especial de hacer que los demás se sientan bienvenidos, apreciados y como si estuvieran en su propia casa. Las instalaciones pueden impresionar, el lujo puede cautivar, pero son las personas como Tony quienes realmente conquistan el corazón de los huéspedes y nos hacen querer regresar una y otra vez. Mi más sincero agradecimiento a Tony y a todo el equipo por convertir cada visita en una experiencia tan especial. ¡Personas como él son el verdadero tesoro de cualquier establecimiento!