8/10 Good
Laura
Traveled with partner
Mar 3, 2025
Liked: Cleanliness, staff & service, amenities
Ill start this review by saying how lovely this hotel was as a whole, however there were some negatives that need to mentioned.
1. The room, although spacious, was being to look a little tired, and was lacking things you get for a similar price range. The most important of these being pillows. All four pillows were so soft i found it difficult to sleep and woke up with a really stiff neck. Usually in hotels of a similar price there are a selection of various pillow options either on the bed or in the wardrobe as spare.
2. The room again. There was no hand wash next to the bathroom sink, we had to use the shower gel. The towel rail and radiator was very noisy throughout the night. The complementary bathrobe were looking abit tired and were tiny. We discovered upon leaving the room that the sliding door to the balcony was not locked, we did not think to check this when we first entered the room, this should be a bare minimum security wise.
Now for the good stuff.
1. The staff. Very welcoming, very happy and smiley.
2. The location. Very close to conwy castle, Llandudno.
3. The views from the hotel itself are breathtaking.
4. The food. We had a beautiful breakfast the next morning.
5. Beautiful spa.
Overall i would recommend this hotel. However a great stay could become an excellent experience if there is a little bit more attention to detail.
Laura
Stayed 1 night in Mar 2025