2/10 Terrible
Danielle
Apr 6, 2025
Disliked: Staff & service
I formally request a refund for my recent booking through Expedia, as I was unable to access the property during the time of when I needed the reservation.
I arrived late in the evening to travel and attend a funeral, expecting to check in with an immediate checkin time and CEO’s ting to stay only 7 hours to sleep However, I quickly realized the check-in time had defaulted to the following day, which was not my intention nor what I needed. Upon arrival, I attempted to contact the property immediately to resolve the issue, but unfortunately, no one answered the locked door, and none of the emergency contact numbers listed were reachable.
I also contacted Expedia, who made multiple attempts to get in touch with your property on my behalf, but they, too, were unsuccessful. At this point, it was nearly 3:00 a.m., and I had no other choice but to find alternate accommodations—incurring an unexpected and unnecessary expense on an already emotionally and physically taxing day.
Given the circumstances, I am requesting grace and a full refund. I made every reasonable effort to resolve the issue in real time, but your property was simply inaccessible. I sincerely hope you understand and do the right thing in honoring this refund request.
Danielle
Stayed 1 night in Apr 2025