4/10 Poor
Josh
Dec 16, 2024
Liked: Cleanliness, room comfort
Disliked: Staff & service
OK, not great.
The hotel overall was in a good location and cleanliness and room was fine. I was disappointed by two points mainly that may sound minor but actually had a bearing on our view of the hotel. Firstly the receptionist we met was not particularly friendly which was a surprise as everyone and I mean everyone else we met in Denmark was very friendly. When asked if we could have a jug of water for our room we were told that we could only have a mini glass each and that the mini bar would have a bottle of water in each for us. When I got to the room there was only 1 bottle in the mini bar. So yeh, strange, I don't think I have ever been to a hotel and not been given a jug of water to take to bed, maybe it's a Danish thing, I don't know. Just her overall attitude with us was a bit off. Then the next day we came down a met another receptionist who lovely. Also, I get it, people have off days, however, its hospitality, your job is people, we were perfectly polite and respectful to you, we just expected it in return. Secondly, I would say it felt a little cheap and maybe time for a redecoration, the room felt tired and cramped, but this had no impact on the cleanliness.
Josh
Stayed 1 night in Dec 2024