6/10 Okay
LUICINA
Sep 18, 2024
Not good experience.
Unfortunately not the best experience. Check-in is done via self service screens, which require that you complete lots of information and -in our case- the reservation was not found so we needed to wait again for someone to assist. This adds a lot of unnecessary friction to the process and dampens the arrival experience.
Once the room was assigned, we arrived to a room with separate beds. Our reservation clearly stated “queen bed”, but we were told we needed to specify a preference in our booking reservation notes (!?). Very odd process - usually you get the room you reserve. Ultimately, after seeing the room, we had to go back down to the reception and they changed our room to a smaller room with a car park view - but with a queen bed.
In the room, the TV did not work, shower gel was empty for 3 full days out the 4 of our stay and we had to leave a note to the cleaning crew for them to refill it, even though they were in the room every day for general cleaning, and finally the duvet cover was ripped (photo attached) which you don’t expect in a hotel.
As a pro, the food in the lobby bar was nice and you can reserve bikes in advance.
LUICINA
Stayed 4 nights in Sep 2024