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The Mallard Hotel

2.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Mallard Hotel

BBQ/picnic area
Premium bedding, down comforters, memory foam beds
Exterior
Game room
Game room

Reviews

7.8 out of 10

Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Laundry
  • Kitchen
  • Air conditioning
  • Parking included

Explore the area

Map
178 Five Points Dr, Copperhill, TN, 37317
  • Ocoee Adventure Center
    4 min drive
  • Raft One
    4 min drive
  • Brother's Copper Kettle Restaurant
    5 min walk
  • Albie's Restaurant
    5 min walk

Room options

View all photos for Deluxe Studio, 2 Queen Beds, Mountain View

Premium bedding, down comforters, memory foam beds

Deluxe Studio, 2 Queen Beds, Mountain View

  • 300 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Design Studio, 1 King Bed, Kitchenette, Mountain View

Premium bedding, down comforters, memory foam beds

Design Studio, 1 King Bed, Kitchenette, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed

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Exterior

Reid Ridge Lodge

Breakfast included
Free WiFi
Air conditioning
Parking available
3.9 out of 5, Good, (1003)
The price is $89
per night
$106 total
includes taxes & fees
Jan 7 - Jan 8
Reid Ridge Lodge

About this property

The Mallard Hotel

Copperhill hotel with in-room kitchenettes
Along with laundry facilities, this smoke-free hotel has charcoal grills and a picnic area. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a TV in a common area and a vending machine. Housekeeping is available on request.
The Mallard Hotel offers 35 air-conditioned accommodations with coffee/tea makers and hair dryers. These individually decorated and furnished accommodations include desks. Memory foam beds feature down comforters and premium bedding. Accommodations have kitchenettes with microwaves. Bathrooms include showers and complimentary toiletries.

This Copperhill hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. 43-inch Smart televisions come with satellite channels and Netflix. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access. This Copperhill hotel also offers barbecue grills, a vending machine, and a picnic area. Onsite uncovered self parking is complimentary.

The Mallard Hotel is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 6:00 AM and 10:00 AM.

Languages

English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Billiards/pool table
  • TV in common areas

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Outdoors

  • Barbecue grill
  • Firepit
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email 72 hours before arrival with check-in instructions and an access code; access will be through a private entrance
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Access code, private entrance

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

The Mallard Hotel Hotel
The Mallard Hotel Copperhill
The Mallard Hotel Hotel Copperhill

The Mallard Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 19 out of 41 reviews" "
Rating 8 - Good. 8 out of 41 reviews" "
Rating 6 - Okay. 7 out of 41 reviews" "
Rating 4 - Poor. 2 out of 41 reviews" "
Rating 2 - Terrible. 5 out of 41 reviews" "

8.4/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Belinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

PETER

Traveled with partner
Disliked: Staff & service
I had problems with the TV and called . Never able to view according to her instructions. Screen would show technical difficulties, plus It would freeze up when we made a selection. Poor loading on Sunday morning. Never able to view anything Sunday mirning
Stayed 2 nights in Sep 2024

2/10 Terrible

Lisa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t let the photos deceive you, this place is horrible. The customer service is even worse. They have attempted to update the property but whoever was doing the work must be 12 years old from the looks of it. The outside of the property is horrible and looks like a pay by the hour establishment. Bathtub in the room was disgusting along with the towels and washcloths they gave you to use. The towels I use on my car are better than the things they give you to use. Tv didn’t work and we called to get help and were told that someone would call us back but never heard a word from anyone. The cleaning people tried to come in before checkout and then an hour after checkout we received a call asking if we were extending our stay because the maid was unable to get in our room. TERRIBLE customer service. Overall disgusting hotel that I would never recommend to anyone.
Stayed 1 night in Aug 2024

8/10 Good

Renee

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprising nice stay!
Very nice stay at the Mallard! It was a last minute pick because our Airbnb cabin wasn’t going to be ready due to no power. For the cost I was very pleased! The rooms had been updated and looked really cute but mostly the bed and pillows were amazing!! We had a great rest that night! What was different and strange is that there was not an employee on property…….. sign outside the office says check your email for room and key code! Weird! Our code work first try so we had to go back and get phone number to get new code and were helped quickly.
Stayed 1 night in Jul 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hotel! Everything was clean and so nice!
Stayed 2 nights in Jul 2024

10/10 Excellent

Lonnita, Jackson

Stayed 1 night in Jul 2024

6/10 Okay

shawn

Liked: Cleanliness
Was basic lodging. No attendent, key less entry, nothing special.
Stayed 2 nights in Jul 2024

6/10 Okay

candace

Traveled with family
decor was very pretty. Need better breakfast, and new washcloths, those there now are rough!
Stayed 1 night in Jul 2024

8/10 Good

Felton

Liked: Staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Traci

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute & clean. Definitely have their guests in mind. Right next door to a locals breakfast/lunch restaurant.
Stayed 1 night in Jul 2024

10/10 Excellent

Carol, port st lucie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was easy to get to McCaysville and Copperhill
Stayed 1 night in Jun 2024

2/10 Terrible

Christopher

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This is a motel, not a hotel. The rooms have been updated, but they used a very cheap contractor and it shows everywhere. There was less than half a roll of toilet paper in the bathroom when i arrived. I Stripped the bed down to check for critters, it appeared to be clean, it had a full mattress protector, never the less my wife woke up covered in bites. Gaps under the door and the doors look like someone has tried to break into the room. I couldn't tell you anything about the staff because we literally didn't see anyone while we were there. Waste of $220. Do yourself a favor and drive 20-30 minutes to Blueridge GA and get a better quality room for the same price.
Stayed 1 night in Jun 2024

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean & comfortable!
Stayed 3 nights in May 2024

6/10 Okay

Kimberley

Stayed 1 night in May 2024

8/10 Good

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Stewart

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t Judge a book by its cover
Don’t judge a book by its cover this hotel is quite nice they have been renovating the rooms and the staff is awesome the lady who takes care of everything her name is Dee not sure of the spelling but she is awesome help us with many things. Thanks
Stayed 1 night in May 2024

10/10 Excellent

Adriana

Stayed 1 night in Apr 2024

10/10 Excellent

Patrick

Stayed 1 night in Mar 2024

10/10 Excellent

Cheyenne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind of "motel" looking on the outside, but dont judge a book by its cover!! The room was super clean and cozy and had everything we needed! Highly highly recommend. We'll definitely be staying again if we're around the area.
Stayed 1 night in Mar 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service, room comfort
Pro's & Con's
Pros: Convenient location, friendly staff, comfortable beds, newer amenities in rooms, recently remodeled. Cons: Not a real breakfast, more like a few packaged snacks, walls are thin, television service/wi-fi was poor, low signal.
Stayed 3 nights in Mar 2024

2/10 Terrible

Charles

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
Disappointed big time, it looked and was nothing like the listing on hotels.com. Room had a horrible smell due to swamp cooler ac unit. TV Remote broken also. Just very disappointing and it was located in a remote area of town, with no front desk and self-check in made the whole experience even more sketchy. Felt like an abandoned motel 6, that they slapped some new paint on to reopen for business. Would like a refund.
Stayed 1 night in Mar 2024

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very accommodating. Very nice and updated inside the rooms.
Stayed 2 nights in Feb 2024

4/10 Poor

Dion

Traveled with partner
Liked: Amenities
Disliked: Staff & service
This property has potential for being a great stay for good value. I can see what the owners/managers are attempting to do, they just aren’t there yet. The motel is a renovation and the concept is great with the stylized design and some of the neat details (fire pit area, individual welcome boards in the rooms, free access to laundry machines). There was no attendant onsite which is fine if everything goes as planned. A problem for us as the room we were issued with door code was dirty (bed not made, towel on floor, garbage in can). We called the customer service number for the hotel and were given another room to move to. The 2nd room had a marker box spilled all over the floor and a mop in it. We were told by customer service to try a different room and he gave us the door code for that….so we carted our luggage to that room, opened the door while feeling worried we might open to an occupied room, and that room was also uncleaned from previous occupant. Bed not made, used coffee cups on counter, garbage in cans. While the phone rep apologized, he asked us to try another room on a different floor. This time I was frustrated from moving large luggage back and forth, nervous that I was going to open an occupied room, and was close to giving up on this hotel and demanding a refund. I tried the next room. Finally found clean room! All night was worried about other guests entering our room and cleaning staff did accidentally open our door the next morning thinking it was empty.
Stayed 1 night in Jan 2024

10/10 Excellent

Kaleb

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice interior, staff was great. Had a family next door to us and since we're leaving early, called and asked to switch rooms did so in minutes and resolved the issue without any fuss.
Stayed 1 night in Dec 2023