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B&B HOTEL Calais Terminal Cité de l'Europe 4 étoiles

4.0 star property

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Photo gallery for B&B HOTEL Calais Terminal Cité de l'Europe 4 étoiles

Bar (on property)
Comfort Quadruple Room, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk
Front of property
Terrace/patio
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • 24/7 front desk
$139
includes taxes & fees
Nov 29 - Nov 30

Explore the area

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Place De Cantorbery, Coquelles, Pas-de-Calais, 62231
  • Place, Cité Europe
    ‪3 min walk‬
  • Place, Channel Outlet
    ‪15 min walk‬
  • Place, Port of Calais
    ‪9 min drive‬

Room options

View all photos for Comfort Triple Room, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Comfort Triple Room, Non Smoking

9.6 out of 10
Exceptional
(18 reviews)
  • 320 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Comfort Quadruple Room, Non Smoking

Comfort Quadruple Room, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk

Comfort Quadruple Room, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • 320 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Triple Room, Mobility Accessible, Non Smoking

Triple Room, Mobility Accessible, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk

Triple Room, Mobility Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About this property

B&B HOTEL Calais Terminal Cité de l'Europe 4 étoiles

4-star hotel in Calais Fréthun
A bar/lounge, 24-hour room service, and dry cleaning are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a TV in a common area, and a front-desk safe are onsite.
B&B HOTEL Calais Terminal Cité de l'Europe 4 étoiles offers 100 air-conditioned accommodations with espresso makers and safes. Pillowtop beds feature premium bedding. 40-inch LED televisions come with premium satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include separate bathtubs and showers and hair dryers.

This Coquelles hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
B&B HOTEL Calais Terminal Cité de l'Europe 4 étoiles features a terrace, multilingual staff, and dry cleaning/laundry services. Wired and wireless Internet access is complimentary. A bar/lounge is on site where guests can unwind with a drink. This business-friendly hotel also offers 24-hour room service, a front-desk safe, and a television in a common area. Onsite self parking is complimentary.

B&B HOTEL Calais Terminal Cité de l'Europe 4 étoiles is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 11:00 AM.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; EUR 11.90 to 13.70 for adults and EUR 4.50 to 4.50 for children
  • A bar/lounge

Things to do

  • Bicycle storage
  • Shopping mall
  • TV in common areas

Family friendly

  • Children's games
  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator (35 inch wide door)
  • Fixed shower seat
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom

More

  • 1 building
  • 4 floors
  • Built in 2002
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Free crib
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 40-inch LED TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 25.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 6 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.80 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 11.90 to 13.70 for adults, and EUR 4.50 to 4.50 for children
  • Pet fee: EUR 6 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out fee: EUR 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

B B Hotel Calais Terminal Cité de l'Europe 4
B B HOTEL Calais Terminal Cité de l'Europe 4 étoiles
Novotel Suites Calais Coquelles Tunnel sous la Manche
B&B HOTEL Calais Terminal Cité de l'Europe 4 étoiles Hotel
B&B HOTEL Calais Terminal Cité de l'Europe 4 étoiles Coquelles

B&B HOTEL Calais Terminal Cité de l'Europe 4 étoiles Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 433 out of 772 reviews
Rating 8 - Good. 253 out of 772 reviews
Rating 6 - Okay. 52 out of 772 reviews
Rating 4 - Poor. 26 out of 772 reviews
Rating 2 - Terrible. 8 out of 772 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Stayed 1 night in Aug 2025

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious and clean family room

Great location. Spacious. Great receptionist and check in area. Curtain split kids area. Seperate toilet. Clean, coffee machine.
Stayed 1 night in Aug 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
An extremely well equipped large room for a family of four including two teenager's not little ones! Lots of space, everything you could possibly want for an overnight stay enroute. A lovely meal in hotel next door at a reasonable price. Staff were friendly and very understanding of my dodgy school french! Only downside was a very feeble fridge which really didn't get cold but hardly a bother in the grand scheme of things. Will definitely use the hitel xhain again.
Stayed 1 night in Aug 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Ian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Chi Fung

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice place, and very close to euro tunnel
Stayed 1 night in Jul 2025

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel….we stayed for 1 night and it was as expected. Overall pleased.
Stayed 1 night in Jul 2025

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Donald, Edinburgh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was very friendly and efficient. The room had everything we needed and we thought the milk in the fridge was a very nice touch
Stayed 1 night in Jul 2025

10/10 Excellent

Ian

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, friendly staff, plenty of space. Adjacent to Le Shuttle (Euro Tunnel)
Stayed 1 night in Jul 2025

6/10 Okay

Vicky

This is next to the B&B 2 & 3 in an area around the shopping centre which is walkable. Hotel staff were very friendly but we booked a family room and the electrics didn’t work which meant we couldn’t get into our room. Once the electrics had been reset by reception staff, our safe and air conditioning didn’t work. With 4 of us in the room, it was far too hot.
Stayed 1 night in May 2025

8/10 Good

Susan

For a four star hotel. You’d expect restaurant
Stayed 1 night in Jun 2025

6/10 Okay

Julie

Traveled with family
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveler

Liked: Staff & service
It was an OK stay, but the hotel is ageing, and it was far from being spotlessly clean. Otherwise, spacious room.
Stayed 1 night in Jun 2025

10/10 Excellent

Rafal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and clean
Stayed 1 night in Jun 2025

8/10 Good

Nicholas

Traveled with family
Liked: Cleanliness, property conditions & facilities
Good stay for 1 night before euro tunnel
Stayed 1 night in May 2025

10/10 Excellent

Rafal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big parking bedroom and bathroom clean
Stayed 1 night in May 2025

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Paula

We arrived around midnight & reservation was not recognised despite having a receipt for payment in full. Tried numerous times & ended up buying another room at the same hotel.
Stayed 1 night in May 2025

10/10 Excellent

Rafal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Sau Man

Traveled with family
Disliked: Cleanliness
Stayed 2 nights in Apr 2025

8/10 Good

Kaldip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Howard

Business traveler
Liked: Cleanliness
Disliked: Room comfort

Disappointing stay

Previously we sayed next door in 3 Etoiles, which turned out to be better than this 4 etoiles. Although the bathroom was an upgrade, that was the only upside. We booked a 2 bed room, however the second single bed resembled a put u-up and wasn't even made up. The room was cold, the heating controls weren't working or able to be controlled and although the Hotel was quiet, you could hear every car that drove past as we were adjacent to the road. We stayed twice in recent times in B&B etoile 3 and much preferred the ambiance an quietness. Both have access to a very large car park and both are positioned close to vaious restaurants and shops within walking distance.
Stayed 1 night in Jan 2025

6/10 Okay

Izabela

Traveled with family
Liked: Staff & service
Definiteley not 4* hotel. Good for late night sleep before taking le shuttle or ferry. Not the cleanest and not smell the best overall, but can’t expect too much from B&B hotel.. Slept in Executive Suite which has robes, complimentary soft drinks and snacks in fridge, coffee machine and kettle (kettle defo needs good clean- I wouldn’t use it). I don’t think I’d stay again.
Stayed 1 night in Apr 2025