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Comfort Suites London

2.5 star property

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Photo gallery for Comfort Suites London

Indoor pool
Exterior
Lobby sitting area
Lobby
Suite, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Gym
  • Laundry
  • 24/7 front desk

Explore the area

Map
1918 Highway 192 W, London, KY, 40741
  • CHI Saint Joseph Health - Saint Joseph London
    ‪2 min drive‬
  • Levi Jackson Wilderness Road State Park
    ‪7 min drive‬
  • London Dragway
    ‪24 min drive‬

Room options

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed, Accessible

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Suite, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Suite, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, Non Smoking

Suite, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Suite, Non Smoking

7.8 out of 10
Good
(11 reviews)
  • Sleeps 3
  • 1 King Bed OR 1 Double Sofa Bed

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Exterior

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  • Pet friendly
  • Parking included
4.1 out of 5, Very Good, (1004)
$150 nightly
The price is $150 total
includes taxes & fees
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About this property

Comfort Suites London

London hotel with restaurant
An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a bar/lounge, coffee/tea in a common area, and a business center. Housekeeping is not available.
Comfort Suites London offers 62 air-conditioned accommodations with coffee/tea makers and hair dryers. Televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Comfort Suites London features an indoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered. Wireless Internet access is complimentary.

Business-related amenities consist of a business center and meeting rooms. This business-friendly hotel also offers a garden, coffee/tea in a common area, and laundry facilities. Complimentary self parking is available on site, along with a car charging station.

Comfort Suites London is a smoke-free property.

Guests are offered a complimentary buffet breakfast.
Comfort Suites London has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Gym
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • No housekeeping service

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • Elevator

More

  • 100% renewable energy
  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Pay movies
  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7 AM to 11 PM

Property is also known as

Comfort Suites Hotel London
Comfort Suites London
Comfort Suites London Hotel
Comfort Suites London Hotel
Comfort Suites London London
Comfort Suites London Hotel London

Comfort Suites London Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 179 out of 482 reviews
Rating 8 - Good. 149 out of 482 reviews
Rating 6 - Okay. 74 out of 482 reviews
Rating 4 - Poor. 49 out of 482 reviews
Rating 2 - Terrible. 31 out of 482 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Frances

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great but I got the room bc I thought you guys had a nice pool and I end up paying same price pool shut down
Stayed 3 nights in Apr 2025

10/10 Excellent

Ricky L

Liked: Cleanliness, staff & service
Staff was over the top wonderful. Thank you
Stayed 2 nights in Apr 2025

8/10 Good

Sherry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were renovating so, it was a little messy. Our room was okay. The bathroom tile was missing pieces of grout, so it wasn't great to walk on and the toilet wouldn’t stop running. The beds were comfortable and we had a nice seating area. The breakfast area was very clean and the food was good.
Stayed 1 night in Mar 2025

2/10 Terrible

Michelle

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a video of piled up disgusting mattresses on the side of the hotel, open doors on the floor, doors off the hinges and leaning on the walls, with major construction and a strong smell of the Middle East. Gross. Run. Not safe!!!
Stayed 1 night in Apr 2025

2/10 Terrible

Staycee

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the first time we have had an issue with Comfort Suites. The London KY location demonstrated poor service, lack of respect for customer, and did not honor our reservation details.
Stayed 1 night in Mar 2025

6/10 Okay

Kerri

Liked: Cleanliness, staff & service
Decent hotel but could use some updating.
Stayed 1 night in Mar 2025

8/10 Good

Stephen

Stayed 2 nights in Mar 2025

4/10 Poor

Stephanie

Disliked: Cleanliness, property conditions & facilities
We booked this hotel because it had an indoor pool for the kids. The pool ended up being out of order when we got there. The hotel room was dirty and gross.
Stayed 1 night in Mar 2025

10/10 Excellent

Samuel

Stayed 3 nights in Mar 2025

8/10 Good

Jose

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, parking, staff attention
Stayed 4 nights in Mar 2025

2/10 Terrible

christopher

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was very upset to find the swimming pool out of order. We travelled 13 hours with kids and arrived here to find the pool closed. There was many cheaper hotels in the area with a pool but wanted to use this one .
Stayed 1 night in Mar 2025

10/10 Excellent

Carlise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. They were in the middle of updating so I'm sure it will be better.
Stayed 1 night in Mar 2025

6/10 Okay

Robert

Traveled with family
Stayed 1 night in Mar 2025

4/10 Poor

Joe

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was broken, signs of water damage and structural settlement throughout the building (cracked drywall, wavy floors, water stains), ongoing renovation mess not contained, our suite door didn't latch and shower was so moldy I couldn't imagine going in it. Really regretted booking this hotel and would never go here again. Disgusting and potentially unsafe.
Stayed 1 night in Feb 2025

6/10 Okay

Ronnie

Stayed 2 nights in Jan 2025

4/10 Poor

Dorothy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Mold in the shower, hallways were cold and breakfast was minimal.
Stayed 1 night in Jan 2025

6/10 Okay

Norbert

Disliked: Property conditions & facilities

Good for highway overnight

Budget inn with typical pealing wall paper and dirty grout. Bed was clean and comfortable. Breakfast average (some fresh fruit, the rest was all processed). Breakfast area was clean. Plenty of parking, easy access to highway.
Stayed 1 night in Jan 2025

8/10 Good

Jack

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable room. Great value. Bathroom needed a little attention.
Stayed 1 night in Jan 2025

2/10 Terrible

Katie

Traveled with family

The lobby smells like vomit, mold in rooms

Comfort Suites should be ashamed to have their name on this hotel. It is so dirty and grimy. Fixtures are falling off walls and ceilings. There is mold in the bathroom- not just the tub but on the walls and corners of the ceiling. Black mold. The beds are old school just uncomfortable mattresses from 1994. You can feel the springs. Things are just falling apart. The hall on the second floor is hard to describe. Other than filthy it is uneven and you can feel the boards moving beneath the carpet. There is a terrible smell. The pool had cigarette butts in it (see photos). The chairs at the pool have been torn apart by mice. (See photos). There was no where to sit and watch my kids swim that wasn’t destroyed. The paint and wallpaper are peeling all over the place and water damage down the walls of the room. We actually stayed in two different rooms in one night because the first one was so gross. The second is just as bad, but add in a door handle to the room next door that just falls off and a broken lamp shade, along with a mysterious white substance all over the couch and table. I will give them credit that there was less black mold in this one (pictured). I wish I had gotten photos of the black mold in 202. That was a doozie. They also gave us no warning that they are doing heavy construction on the floor above us. At 8:00 it was still going on. After the construction was done we got to listen to loud music and grown men hanging around outside our door speak loudly.
Stayed 1 night in Jan 2025

8/10 Good

william

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Philip

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Christopher

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very convenient and cheap and clean.. it needs updating which they are doing as of now.. i would give 5 across the board once it gets renovated
Stayed 2 nights in Dec 2024

4/10 Poor

sara

Stayed 1 night in Oct 2024

6/10 Okay

William

Liked: Staff & service
Disliked: Cleanliness
The shower stall appeared to have black mold along the base of the entry. There was a discarded muffin wrapper on the floor of the suite area. Advertised as having restaurant, thankfully there is a Mexican within walking distance.
Stayed 1 night in Nov 2024