4/10 Poor
phil
Traveled with family
May 28, 2025
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I was so excited to finally get to stay right at Cumberland Falls, how delusional I was. Upon checking in, the lady at the counter was rude. When I asked her to repeat how to get to my room, she snapped, " I was only trying to help." Which was great, but I have hearing loss and cant always hear directions.
The electric was flashing on and off the entire visit and was told that a tree was on the wires. Wasn't able to fully charge my phone that night. The usual lovely dinner buffet was good Wednesday night as was the service in the restaurant. I have eaten there every time I have come to the park, it was great like always. Except when we went down for breakfast, expecting the breakfast buffet, only to find free cereal and yogurt. This was majorly disappointing.
The rooms were small, dated and dirty. I found 3 long black hairs on the floor of the bathroom, and Im blond with short hair. The card on the dresser said the room was cleaned by Rachelle 5/18/25, we checked in 5/21/25. Did no one do a double check before we checked in?
DO yourself a favor, there is a Red Roof Inn 2 miles from the Park, half the price, clean, with an Outdoor pool, large comfortable rooms and friendly service. Stay there and visit the park from there.
phil
Stayed 1 night in May 2025