4/10 Poor
Leroy
Aug 7, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
Staff were generally not helpful. No room service. Card keys failed daily requiring front desk replacement. Bar staff often nowhere to be found. Pool not open. Weights existed in gym but no workout area at all. Water from the shower could not be contained due to poor glass design and bathroom floor always flooded. No hot water in the shower for at least 5 minutes. Air conditioning didn't work and technician said it couldn't go below 25C (really?). Hot water kettle in the room but no coffee or tea. Exorbitant charges for mini bar items including the water (3 small items and 2 bottles of water was $23 USD). Bathroom sink was badly cracked. Bath towels were like sandpaper. Breakfast was okay. Bed was comfortable. Location was good.
Leroy
Stayed 4 nights in Aug 2024