2/10 Terrible
Dimple Ashok
Jun 18, 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The communication from the property leading up to the stay was good - They recommended the Mezquita parking and gave clear instructions of where the office was located vs where I would be staying, codes to enter etc. I was travelling from Malaga and reached later than I expected around midnight and then the NIGHTMARE began. The room was terrible and a health hazard - I booked an ensuite triple room which was the only one available. I decided to pay extra due to convenient location in old town close to mezquita (even though I am alone as safety matters to me and I didnt want to share). The size of the room was good and there was a double bed and single bed and it was ensuite with tv all right but the room was SMELLING MUSTY with no ventilation in the bath and the ONLY WINDOW in the room opened into the central courtyard used by others so it was always closed shut! The office was closed at that hour and no staff around so I could not ask for a change. I started to wheeze and sneeze but it was too late to find an alternate hotel and I had to wake early for a tour booked in the am. The aircon was really old noisy & rattled away but was no use. Having no other option I just had to bear it all night - I opened the window but the smell still persisted so I slept poorly and I struggled to breathe and by morning I woke with a bad throat. Also the double bed subsided in the centre and was too soft luckily the single bed was ok. I cannot comment about the other rooms in the property
Dimple Ashok
Stayed 1 night in May 2024