First off, when checkin is at 4, should be ready. We traveled over three hours and wait was inconvenient. Elevator doors did not open all the way and were small. Would not close so felt like we could get stuck in there. No coffee shop or kitchen or restaurant. Had to travel outside to eat. Coffer station in the morning ran out of cups, then they got cups and coffee ran out. In the room, the door to the restroom was not properly installed…like they used a sliding closet door where there should have been a door and added hook catch to lock it, but it was a fight to catch it as door moved and was a bit far so I got my fingers caught a couple of times. Only one registration clerk was friendly. Rest were humdrum..it’s a job demeanors, and it felt like they didn’t want to be there. Kids in hot tub kept me away so not what I expected. For the amount we paid for a 14 hour stay, I have to say, I’m totally disappointed. I will not stay again. On a plus, loved the beach being right outside.
Tip, if it’s a family oriented hotel, don’t advertise as luxurious and charge so much. Charge what it’s worth.