*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
Getting to the slopes is a breeze with this mountain hotel's ski shuttle (surcharge). Hotel Serena helps provide the perfect winter holiday with ski storage, skiing lessons, and ski equipment rentals. When the sun goes down, sip après-ski drinks in the hotel's bar.
Dining options at the hotel include a restaurant and a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. Limited complimentary onsite parking is available on a first-come, first-served basis.
Hotel Serena is a smoke-free property.
- Express check-in
- Ski shuttle (surcharge)
- Ski passes available
- Rooftop terrace
- Number of bars/lounges - 1
- Front desk (limited hours)
- Business center
- Porter/bellhop
- Express check-out
- Meeting rooms
- Tours/ticket assistance
- Year Built - 1907
- Free self parking
- Free WiFi
- Smoke-free property
- Food and water bowls
- Litter box
- Pet grooming services
- Safe-deposit box at front desk
- Ski storage
- Luggage storage
- Proposal/romance packages available
- Wheelchair accessible – no
- Number of restaurants - 1
- Concierge services
- Snack bar/deli
- Ballroom
- Banquet hall
- Laundry facilities
- Parking (limited spaces)
- Total number of rooms - 52
- No accessible shuttle
- Number of floors - 5
- Number of buildings/towers - 2
- Garden
- Outdoor furniture
- Fireplace in lobby
- Free newspapers in lobby
Family Friendly Amenities
- Free WiFi
- Snack bar/deli
- Laundry facilities
Room Amenities
Hotel Serena offers 52 accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Memory foam beds feature down comforters. Flat-screen televisions come with satellite channels. Bathrooms include bidets and complimentary toiletries. This Cortina d'Ampezzo hotel provides complimentary wireless Internet access. Housekeeping is provided daily.
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Phone
- Free toiletries
- Hair dryer
- In-room safe
- Wireless internet access
- Bidet
- Satellite TV service
- Flat-panel TV
- Free WiFi
- Down comforter
- Individually furnished
- Individually decorated
- Memory foam mattress
- TV size measurement: cm
- Connecting/adjoining rooms available
- Separate bedroom
- Bedsheets provided
- Highchair
- Number of bedrooms - 1
- Soap
- Shampoo
- Toilet paper
- Low-height counters/sink
- Bathroom emergency pull cord
- Toothbrush and toothpaste not available
- Hardwood flooring in room
Parking
Free self parking , Parking (limited spaces)
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
Hotel Serena has a restaurant on site.
Room service (during limited hours) is available.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Nearby Activities
The recreational activities listed below are available either on site or nearby; fees may apply.
- Golfing nearby
- Hiking/biking trails nearby
- Ski equipment rentals on site
- Ski lessons on site
- Downhill skiing nearby
- Cross-country skiing nearby
Hotel Policies
Payment types
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: EUR 3.50 per person, per night
We have included all charges provided to us by the property.
Optional extras
- Pet fee: EUR 15 per pet, per night
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time ends at 11:00 PM
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-out
Check-out time is 10:30 AM
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that pets are not permitted in the restaurant.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide a record of full COVID-19 vaccination.
Property follows sanitization practices of COVID-19 Guidelines (WHO)
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Cash or credit card deposit required
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Security system
Staffed front desk
Carbon monoxide detector
Smoke detector
Service animals are allowed
Guests must provide health documentation
Service animals are exempt from fees/restrictions
Guests must provide proof of COVID-19 vaccination
Front desk opens daily at 8:00 AM
Front desk closes daily at 11:00 PM
Property does not offer onsite COVID-19 testing
Guest accommodation is not sealed after cleaning
Cashless transactions are available
Masks are compulsory at the property
Reservation might be required for some facilities onsite
Property is cleaned with disinfectant
Staff wears personal protective equipment
Property follows sanitization practices of SGS (3rd party expert - Global)
Protective clothing is available to guests
Masks are available to guests
Mobile key entry is not available
Gloves are available to guests
Food service has been amended for enhanced safety
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property follows regional sanitization guidelines Safe Hospitality National Protocol (Italy)
No elevators
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Debit cards
Online penalty collection
Children and extra beds
- Children are welcome.
Pet Policy
- Pets allowed for an extra charge of EUR 15 per pet, per night
- Food and water bowls, litter boxes and pet grooming services are available
- Service animals are welcome, and are exempt from fees
We should mention
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.
At check-in, guests must provide a record of full COVID-19 vaccination.
Hotel Names
- Serena Cortina d'Ampezzo
- Serena Hotel Cortina d'Ampezzo
- Hotel Serena Cortina d'Ampezzo
- Hotel Serena Hotel
- Hotel Serena Cortina d'Ampezzo
- Hotel Serena Hotel Cortina d'Ampezzo
Hotel Reviews
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