Hotel Riu Palace Kukulkan - Adults Only

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Palace Kukulkan - Adults Only

4 outdoor pools, pool umbrellas, sun loungers
Sundeck
Exterior
Lobby sitting area
Lobby sitting area

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • All inclusive
    All inclusive
  • Spa
    Spa
  • Room service
    Room service

Explore the area

Map
Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO, 77500
  • Kukulcan Plaza Shopping Mall
    4 min walk
  • Marlin Beach
    5 min walk
  • Hotel Zone Beaches
    5 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    22 min drive

Room options

Junior Suite Ocean View Elite Club (M)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite (E)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | E)

  • 420 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | E)

  • 635 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club | C)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (U)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | C)

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (L)

  • 420 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Vista Mar (M)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Front Elite Club -L)

  • 420 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Sea View (L)

  • 420 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (L)

  • 420 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club - L)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (Elite Club - L)

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (U)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Elite Club | B2C-CAN)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-CAN)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-CAN)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Sea View (B2C-CAN)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean View Elite Club (U)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (B2C-CAN)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | B2C-CAN)

  • Sleeps 2
  • 1 King Bed

Junior Suite (U)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (M)

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | C)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (C)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (M)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (C)

  • 420 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (M)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (U)

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | E)

  • 420 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds

Junior Suite (C)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Similar properties

About this property

Hotel Riu Palace Kukulkan - Adults Only

4.5-star hotel in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Kukulkan - Adults Only's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. Housekeeping is available on request.
Hotel Riu Palace Kukulkan - Adults Only offers 428 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 55-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

4 outdoor swimming pools are on site.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Hotel Riu Palace Kukulkan - Adults Only is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Kukulkan - Adults Only features 4 outdoor swimming pools. Dining is available at one of the hotel's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 4 bars/lounges and a swim-up bar. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This Art Deco hotel also offers barbecue grills, a garden, and coffee/tea in a common area. Complimentary self parking is available on site.

Hotel Riu Palace Kukulkan - Adults Only has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Hotel Riu Palace Kukulkan - Adults Only has 6 restaurants on site.
24-hour room service is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Full-service spa

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body wraps
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 12 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Hotel Riu Latino
Riu Kukulkan Cancun
Hotel Riu Palace Kukulkan - Adults Only Hotel
Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan - Adults Only Cancun
Hotel Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan - Adults Only Hotel Cancun

Hotel Riu Palace Kukulkan - Adults Only Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1957 out of 2871 reviews" "
Rating 8 - Good. 511 out of 2871 reviews" "
Rating 6 - Okay. 228 out of 2871 reviews" "
Rating 4 - Poor. 75 out of 2871 reviews" "
Rating 2 - Terrible. 100 out of 2871 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra Ivelisse Gomez-

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great service, and the staff were all great. We had a great vacation!!!
Stayed 5 nights in Aug 2024

10/10 Excellent

Alfredo, North Hollywood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great in every aspect. This is an adult hotel, but lacked the entertainment like a show or discotheque. They had a white party, but we had to go to a different RIU hotel. Aside from that it is a great place for relaxing. Staff are very helpful and friendly.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sergio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and clean!
Stayed 5 nights in Aug 2024

10/10 Excellent

Trung C, Portland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality was top notch, there was no hiccups from arriving to checking in to checking out. The food at some of the restaurants could use an improvement, but for an all inclusive resort, there were plenty of good options. The pools could also have been colder, as they would heat up during the day, especially the elite club pool. Overall the stay was great from start to finish.
Stayed 6 nights in Aug 2024

10/10 Excellent

Reginald Cardell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best customer experience ever. Look forward to returning in the near future
Stayed 5 nights in Aug 2024

10/10 Excellent

Davina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place. Staff was always out cleaning and repairing things early every day. Food was so so.
Stayed 4 nights in Aug 2024

8/10 Good

Louretha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful resort that's new and well kept. The reason for the four stars is because of the terrible food. I do not want to go to Mexico and be served hot dogs, hamburgers, and hot wings. There wasn't a lot of Mexican authentic food and I was very disappointed. The elite club restaurant and steakhouse were good but only open for dinner. I would not return based solely on the dining experience.
Stayed 3 nights in Aug 2024

10/10 Excellent

maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing and the food excellent. The room always clean and very new
Stayed 4 nights in Jul 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Amenities
What a beautiful hotel. It’s excellent. Beautiful beach. The lounge bar could be a little more cosier. The entertainment is just ok. Food and buffet are excellent.
Stayed 5 nights in Aug 2024

6/10 Okay

Lissette

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Food lacks flavor. Buffet food is basic. No variety as in other Riu properties I’ve stayed at. Pools are extremely warm, one of them felt like a hot tub. They lack evening entertainment. Daily entertainment is at another Riu which they offer free transportation to but why would I want to go somewhere else?
Stayed 7 nights in Aug 2024

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe & good food
Stayed 4 nights in Aug 2024

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding quality and considerate staff
Stayed 4 nights in Aug 2024

10/10 Excellent

Brigette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful property. The food was amazing. We would get up and go have their breakfast buffet every morning. It was also convenient when we wanted to go to one of the other sister properties theme night parties Kukulkan would have transportation every 15 min to take us there. We loved our stay here at Kukulkan and would definitely stay there again if we ever visit Cancun another time.
Stayed 5 nights in Aug 2024

6/10 Okay

Amy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good choice to be in bed by 10
The facilities are nice, but the whole place shuts down at 10pm. So you would have to go elsewhere for any kind of nightlife.
Stayed 5 nights in Aug 2024

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in Aug 2024

10/10 Excellent

Yazmin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Aug 2024

10/10 Excellent

Emilia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
❤️❤️
Stayed 7 nights in Aug 2024

10/10 Excellent

Marjan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality of Riu services is incomparable! 24 hours of service everywhere you go with no hesitations! It was a pleasurable stay, with incredible views and lovely food.
Stayed 4 nights in Aug 2024

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurants had wonderful selections. Beautiful manicured grounds and the staff was extremely attentive. We will be returning♥️
Stayed 4 nights in Aug 2024

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Andreia De Freitas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the staff were great! The only issue we had was that the pools were way too hot and not enjoyable. They should consider topping off the pools with cold water at night. The food was great and buffet had lots of options.
Stayed 4 nights in Aug 2024

10/10 Excellent

Reshida, Upper Marlboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo traveler. Had an amazing time. Everything from the room accommodations to the assistance of the staff throughout the hotel, to the all you can eat buffet was great. Also the ladies in the Renova Spa were absolutely wonderful. I am so looking to returning.
Stayed 3 nights in Aug 2024

10/10 Excellent

Shraina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Walter, Durham

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, food and hotel!!!
Stayed 7 nights in Aug 2024