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Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4.5 star property

Choose dates to view prices

Photo gallery for Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Creator video
Lobby sitting area
Sundeck
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

Map
Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO, 77500
  • Marlin Beach
    ‪5 min walk‬
  • Cancun Interactive Aquarium
    ‪5 min walk‬
  • La Isla Shopping Mall
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Junior Suite Ocean View Elite Club (M)

Room amenity

Junior Suite Ocean View Elite Club (M)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (E)

1 bedroom, minibar, in-room safe, desk

Junior Suite (E)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (E)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Partial Ocean View (E)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club | E)

Room amenity

Junior Suite, Ocean View (Elite Club | E)

  • 420 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (E)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (E)

8.0 out of 10
Very good
(1 review)
  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (Elite Club | E)

1 bedroom, minibar, in-room safe, desk

Suite, Ocean View (Elite Club | E)

  • 635 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club | C)

Room amenity

Junior Suite, Ocean View (Elite Club | C)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (U)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Partial Ocean View (U)

9.2 out of 10
Wonderful
(89 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (Elite Club | C)

1 bedroom, minibar, in-room safe, desk

Suite, Ocean View (Elite Club | C)

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (L)

1 bedroom, minibar, in-room safe, desk

Junior Suite (L)

10.0 out of 10
Exceptional
(2 reviews)
  • 420 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Vista Mar (M)

1 bedroom, minibar, in-room safe, desk

Junior Suite Vista Mar (M)

9.4 out of 10
Exceptional
(6 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Front Elite Club -L)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Oceanfront (Front Elite Club -L)

  • 420 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (Elite Club, B2C-US)

1 bedroom, minibar, in-room safe, desk

Suite, Ocean View (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Sea View (L)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Partial Sea View (L)

10.0 out of 10
Exceptional
(1 review)
  • 420 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (L)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Sea View (L)

  • 420 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club - L)

Room amenity

Junior Suite, Ocean View (Elite Club - L)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (Elite Club - L)

1 bedroom, minibar, in-room safe, desk

Suite, Ocean View (Elite Club - L)

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (B2C-US)

1 bedroom, minibar, in-room safe, desk

Junior Suite (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean Front Elite Club (U)

1 bedroom, minibar, in-room safe, desk

Junior Suite Ocean Front Elite Club (U)

8.8 out of 10
Excellent
(14 reviews)
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club, B2C-US)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club | B2C-CA)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Oceanfront (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (B2C-CA)

1 bedroom, minibar, in-room safe, desk

Junior Suite (B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club | B2C-CA)

Room amenity

Junior Suite, Ocean View (Elite Club | B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Sea View (B2C-CA)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Sea View (B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean View Elite Club (U)

Room amenity

Junior Suite Ocean View Elite Club (U)

9.2 out of 10
Wonderful
(44 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Sea View (B2C-CA)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Partial Sea View (B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Ocean View (U)

9.2 out of 10
Wonderful
(162 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (Elite Club | B2C-CA)

1 bedroom, minibar, in-room safe, desk

Suite, Ocean View (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (U)

1 bedroom, minibar, in-room safe, desk

Junior Suite (U)

9.2 out of 10
Wonderful
(148 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (M)

1 bedroom, minibar, in-room safe, desk

Junior Suite (M)

9.4 out of 10
Exceptional
(16 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Ocean View Elite Club (M)

1 bedroom, minibar, in-room safe, desk

Suite Ocean View Elite Club (M)

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club | C)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Oceanfront (Elite Club | C)

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Sea View (C)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Sea View (C)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Sea View (M)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Partial Sea View (M)

9.8 out of 10
Exceptional
(6 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Sea View (C)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Partial Sea View (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 420 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean Front Elite Club (M)

1 bedroom, minibar, in-room safe, desk

Junior Suite Ocean Front Elite Club (M)

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (Elite Club, B2C-US)

Room amenity

Junior Suite, Ocean View (Elite Club, B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Ocean View Elite Club (U)

1 bedroom, minibar, in-room safe, desk

Suite Ocean View Elite Club (U)

10.0 out of 10
Exceptional
(4 reviews)
  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Oceanfront (Elite Club | E)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Oceanfront (Elite Club | E)

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, desk

Junior Suite, Partial Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite (C)

1 bedroom, minibar, in-room safe, desk

Junior Suite (C)

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Premium with Ocean View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Ocean View

  • Ocean view
  • Sleeps 3
  • 1 Twin Bed and 2 Double Beds OR 1 King Bed and 1 Twin Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 3
  • 2 Double Beds OR 1 Twin Sofa Bed and 1 Queen Bed

View all photos for Suite Premium with Ocean View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Ocean View

  • Ocean view
  • Sleeps 3
  • 1 Twin Bed and 2 Double Beds OR 1 Twin Bed and 1 King Bed

View all photos for Suite Junior with Partial Sea View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Partial Sea View

  • Partial sea view
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed OR 2 Double Beds

View all photos for Suite Junior with Sea View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Sea View

  • Sea view
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed OR 2 Double Beds

View all photos for Suite Premium with Sea View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Sea View

  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Junior with Partial Sea View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Partial Sea View

  • Partial sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 2 Double Beds

View all photos for Suite Premium with Sea View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Premium with Sea View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 Double Bed

View all photos for Suite Premium with Sea View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior with Sea View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Sea View

  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 2 Double Beds

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About this property

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4.5-star hotel in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. Housekeeping is available on request.
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers 428 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 55-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Renova. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive features 4 outdoor swimming pools and a fitness center. Dining is available at one of the hotel's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 4 bars/lounges and a swim-up bar. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This Art Deco hotel also offers spa services, barbecue grills, and a garden. Complimentary self parking is available on site.

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive has 6 restaurants on site.
24-hour room service is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Fitness facilities

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body wraps
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 12 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Hotel Riu Latino
Riu Kukulkan Inclusive Cancun
Hotel Riu Palace Kukulkan Adults Only
Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Hotel

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2712 out of 3908 reviews
Rating 8 - Good. 674 out of 3908 reviews
Rating 6 - Okay. 290 out of 3908 reviews
Rating 4 - Poor. 96 out of 3908 reviews
Rating 2 - Terrible. 136 out of 3908 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Omar Regino

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good service was great.
Stayed 4 nights in Apr 2025

8/10 Good

Susan

Stayed 7 nights in Apr 2025

10/10 Excellent

Jason Allen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, beautiful beach, excellent service. I will be back very soon
Stayed 3 nights in Mar 2025

10/10 Excellent

juan jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 todo el servicio! La comida y las habitaciones
Stayed 4 nights in Apr 2025

10/10 Excellent

Kimberlee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WONDERFUL!! My husband and I WILL be sure to return!
Stayed 4 nights in Apr 2025

8/10 Good

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Carl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for a quick trip to get away and relax. Was a very nice place to stay, clean, great service, and friendly staff. Being from Chicago, we are good lovers so food at restaurants could have been a little to match the atmosphere. Overall great quiet place for an adult only stay.
Stayed 4 nights in Apr 2025

10/10 Excellent

Fabian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great adults-only hotel in Cancún!

This hotel was a great find! The facilities were excellent, offering everything I needed and more. The staff were incredibly friendly and helpful, making my stay even more enjoyable. My room was comfortable and well-appointed, and I appreciated the attention to detail. Overall, I had a wonderful experience and would definitely recommend this hotel.
Stayed 5 nights in Apr 2025

10/10 Excellent

Jamilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurants were good overall but the service was excellent and the Coffee bar was my favorite! Pools were good and the view of the ocean amazing. Gym was great too. Walking to La Isla mall was okay but there was not much that was walkable near the hotel so Taxi or Uber required to get around town.
Stayed 5 nights in Apr 2025

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice site to stay at with easy access
Stayed 4 nights in Apr 2025

10/10 Excellent

Alexandra

Traveled with partner
Liked: Amenities
Enjoyable as always
Stayed 4 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Trisha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall happy with stay at this resort. First visit. I would return. Great view of beach and ocean from all pools and hotel. Beach access easy and plenty of chairs. We spent most our time on beach rather than pools. Was neat to have three pool choices. Beautiful grounds and trees. Food was ok, typical of resort all inclusive style food. The Asian and Italian restaurants were our favorites. They are small but we only had to wait for a bit one night and was able to sit right away three other nights. Service is fast and polite! Enjoyed my stay here in Cancun!
Stayed 4 nights in Apr 2025

10/10 Excellent

Lillian

Liked: Property conditions & facilities
Clean and beautiful. Though there are odd banging of pipes? in the middle of the night.
Stayed 4 nights in Apr 2025

2/10 Terrible

Muhammed Emin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They kicked me out of the hotel on the evening of my first day of check-in. As a solo traveler, they left me out for the evening and did not care at all. Only because of a misunderstanding, because of the exaggeration and slander of their own employees about me, did the hotel manager let me out of the hotel.. While returning from the pink party outside the hotel, the working animator girl told me harshly that the girl sitting next to me was drunk so dont talk her not kiss smtg . İ also mood I was a bit drunk . Thats normal thats why we choose Riu . and I tried to tell her that I hadn't done anything anyway and that the drunk girl had kissed me too. There was no forced situation. After all, the girl fell asleep and we didn't do anything and I wasn't doing anything at that moment anyway. The animator girl held my arm and spoke to me and I just pushed her hand away so that she would let me go. It was only a 5-minute conversation. We had arrived at the hotel. That girl exaggerated this incident to the manager and they took me out of the hotel. We are coming for a vacation. Everyone can drink alcohol and get close. There was nothing to exaggerate here and they sent me away because the animator girl told the incident differently. I am very sorry. I was really innocent but they left me without warning me. They didn't return my money either. Doesn't it upset you at all to do such an injustice and leave us in a difficult situation? How will you sleep soundly? They are heartless
Stayed 4 nights in Apr 2025

8/10 Good

Karlos

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was good. No problems.
Stayed 3 nights in Mar 2025

6/10 Okay

Carlos Andres, Sopo

Liked: Property conditions & facilities
Disliked: Staff & service
This hotel is a solid 7. Pros: Location, food Cons: Service, they never actually solve any issue, and make mistakes all the time. The resort is ok but for the money you can find something so much better.
Stayed 2 nights in Mar 2025

10/10 Excellent

Trisha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very welcoming & i felt very safe!
Stayed 3 nights in Mar 2025

10/10 Excellent

Yogesh C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and Drink Customers Service is Very Good
Stayed 4 nights in Apr 2025

8/10 Good

Virginia, Harrisonburg

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was on the must beautiful stretch of beach. Pools were small, food was pretty good for an all inclusive. We would return if looking for a resort in this price range.
Stayed 4 nights in Apr 2025

8/10 Good

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can hear a lot of street traffic even on the oceanfront side of the property. Beachfront was fantastic. Food was ok. Asian and steakhouse were good. Italian and dinner buffet I’d skip. They should Move the crepe station To breakfast instead Of dinner. Shower in the room was the best feature
Stayed 4 nights in Apr 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Karen sue

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow... what a fabulous resort. My taxi was met by an attenndent who opened my door and whisked my bags to the lobby. Check-in was fast, while I sipped on a glass of sparking champagne. It just got better from there! The food was exceptional, and the buffet was an ever changing delight. Beaches were clean with attendants who grabbed chairs, umbrellas, and drinks for us. The lobby bar was filled with laughter, and there was always something going on. Pools were great! Rooms were clean, and the refrigerator was filled daily with beer and plenty of water. Therenwere full sized bottles of alcoholic hoices in your room and mixers. ***** Too much to describe. It's a very classy place! Did I mention 24hour room serice?
Stayed 5 nights in Apr 2025

4/10 Poor

Shervin

Stayed 5 nights in Dec 2024