Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4.5 star property

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Photo gallery for Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Lobby sitting area
Restaurant
Sundeck
4 bars/lounges, swim-up bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

Map
Boulevard Kukulcan km 12, Zona Hotelera, Cancun, QROO, 77500
  • Marlin Beach
    ‪5 min walk‬
  • Cancun Interactive Aquarium
    ‪5 min walk‬
  • La Isla Shopping Mall
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

Junior Suite Ocean View Elite Club (M)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite (E)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | E)

  • 420 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

8.0 out of 10
Very good
(1 review)
  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | E)

  • 635 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club | C)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (U)

9.2 out of 10
Wonderful
(89 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | C)

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (L)

10.0 out of 10
Exceptional
(2 reviews)
  • 420 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Vista Mar (M)

9.4 out of 10
Exceptional
(6 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Front Elite Club -L)

  • 420 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Sea View (L)

10.0 out of 10
Exceptional
(1 review)
  • 420 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Sea View (L)

  • 420 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club - L)

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (Elite Club - L)

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (U)

8.8 out of 10
Excellent
(14 reviews)
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Sea View (B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean View Elite Club (U)

9.2 out of 10
Wonderful
(44 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

9.2 out of 10
Wonderful
(163 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite (U)

9.2 out of 10
Wonderful
(148 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (M)

9.4 out of 10
Exceptional
(16 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (M)

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | C)

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Sea View (C)

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (M)

9.8 out of 10
Exceptional
(6 reviews)
  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Sea View (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 420 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Ocean Front Elite Club (M)

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club, B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite Ocean View Elite Club (U)

10.0 out of 10
Exceptional
(4 reviews)
  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club | E)

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds

Junior Suite (C)

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite Premium with Ocean View

  • Ocean view
  • Sleeps 3
  • 1 Twin Bed and 2 Double Beds OR 1 King Bed and 1 Twin Bed

Suite Junior

  • Sleeps 3
  • 2 Double Beds OR 1 Twin Sofa Bed and 1 Queen Bed

Suite Premium with Ocean View

  • Ocean view
  • Sleeps 3
  • 1 Twin Bed and 2 Double Beds OR 1 Twin Bed and 1 King Bed

Suite Junior with Partial Sea View

  • Partial sea view
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed OR 2 Double Beds

Suite Junior with Sea View

  • Sea view
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed OR 2 Double Beds

Suite Premium with Sea View

  • Sea view
  • Sleeps 2
  • 1 Double Bed

Suite Junior with Partial Sea View

  • Partial sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 2 Double Beds

Suite Premium with Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

Suite Premium with Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

Suite Junior

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 Double Bed

Suite Premium with Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

Suite Junior with Sea View

  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 2 Double Beds

Similar properties

About this property

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive

4.5-star hotel in Zona Hotelera
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Kukulkan - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. Housekeeping is available on request.
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive offers 428 air-conditioned accommodations with minibars and safes. Rooms open to balconies. 55-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Renova. Services include massages and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive features 4 outdoor swimming pools and a fitness center. Dining is available at one of the hotel's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 4 bars/lounges and a swim-up bar. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This Art Deco hotel also offers spa services, barbecue grills, and a garden. Complimentary self parking is available on site.

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive has 6 restaurants on site.
24-hour room service is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Fitness facilities

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body wraps
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 12 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2022
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Hotel Riu Latino
Riu Kukulkan Inclusive Cancun
Hotel Riu Palace Kukulkan Adults Only
Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan Adults Only All Inclusive
Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Hotel

Hotel Riu Palace Kukulkan - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2731 out of 3935 reviews
Rating 8 - Good. 680 out of 3935 reviews
Rating 6 - Okay. 292 out of 3935 reviews
Rating 4 - Poor. 96 out of 3935 reviews
Rating 2 - Terrible. 136 out of 3935 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lesley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property clean and well-kept and the beach views were stunning. The staff was incredible, in particular Antonio and Montserrat always greeted us with a smile in the dining room and went out of their way to make our stay special. I would definitely go again!
Stayed 5 nights in Apr 2025

10/10 Excellent

Tyron Tyrell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is excellent from the food to the staff very accommodating. I would definitely recommend and definitely would stay again. The entertainment was amazing too, I’ve seen reviews that said they don’t have enough entertainment but they give you just enough because there is party events at another Riu property. They shuttle u there and back to the property. Most people go to the parties. But this property is 10/10.
Stayed 5 nights in Apr 2025

8/10 Good

Dylan, Munhall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great accept for the room. Staff were kind and helpful. Food was delicious. View and pool were amazing. However, the bathroom did not have great ventilation so it made the room humid and the air stuffy. Each morning, my wife woke up coughing because of it. However, the staff changed our room, and the ventilation was better in the second room. Aside from that hiccup, it was a great stay.
Stayed 5 nights in Apr 2025

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. Very clean! Attentiveness was very good! Liked the variety of available restaurants on site. Some of the food at the restaurants were overcooked. Not a lot of activities to do o property. Did not like how the transfer to and from airport/hotel were arranged
Stayed 3 nights in Apr 2025

10/10 Excellent

Sue

Traveled with partner
Liked: Amenities
Beautiful hotel, immaculately clean and absolutely the best staff service. The property is lovely, and the restaurants offer excellent and delicious food choices. The only downside is the noise at night from the partying which was annoying and surprisingly loud. I guess that is the downside of going to an adult only resort, I would rather hear children’s laughter, my bad!
Stayed 7 nights in Apr 2025

10/10 Excellent

Akop

Stayed 7 nights in Apr 2025

10/10 Excellent

Willie Keith

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the staff and all who made my 38th Anniversary a blast. See you again soon. Will you send me an Elite Club cup. Thanks
Stayed 4 nights in Apr 2025

10/10 Excellent

Nick Thomas, Brownstown Twp

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location close to La Isla , very clean , excellent food , and plenty of entertainment
Stayed 7 nights in Apr 2025

10/10 Excellent

TayNinh Rachel, Southfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort, the staff, and the location. A mid to upscale mall was in walking distance, the airport was about 20 minutes away. Loved this place. Will definitely return.
Stayed 4 nights in Apr 2025

10/10 Excellent

Crystela

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive! Only bad experience was sometimes servers wouldnt acknowledge us when we would try to ask for drinks or even beach umbrellas
Stayed 3 nights in Apr 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel! Beautiful, modern, great food, amazing staff!
Stayed 6 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, great service and newer, clean resort. Great pools with plenty of lounge chairs and shade available. Quality of food is good and readily available. Only issue was with over cooked steak, excessively salted steak, bland overcooked lobster tail. Room service was also excellent as was keeping the room stocked with drinks and snacks.
Stayed 4 nights in Apr 2025

10/10 Excellent

Marissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 3 nights in Mar 2025

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Taylor

Traveled with group
Liked: Cleanliness, staff & service, amenities
The staff was accommodating and the food choices were a lot better than expected!
Stayed 4 nights in Apr 2025

6/10 Okay

Angela Marie, Cave Creek

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautiful and rooms are nice. The entertainment though is the same every night and when it's not, like casino night, it just felt half assed. Just feels more like a property where older people go tonpretend to be in their 20s again. The food at Pepe's is also the same every day with 1 special item like wings or ribs...but always hot dogs and hamburgers. The staff is super friendly and security was prompt when we called at 3am about someone next to our room singing and blaring music on the balcony. This is the 2nd year in a row we've been here and probably will not be back.
Stayed 7 nights in Apr 2025

10/10 Excellent

Analy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean excellent service great food great drinks and entertainment definitely worth it 10/10 definitely recommend. Would absolutely return and tell family and friends about my great experience.
Stayed 3 nights in Apr 2025

10/10 Excellent

Justin

Traveled with group
Liked: Amenities
Convenient airport shuttle Great pools and food
Stayed 4 nights in Apr 2025

10/10 Excellent

Mike

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous and friendly staff throughout. Weird noises in the walls of Rm257.
Stayed 5 nights in Apr 2025

2/10 Terrible

Daniel

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this place
Stayed 3 nights in Apr 2025

10/10 Excellent

Chad

Stayed 5 nights in Apr 2025

10/10 Excellent

Evette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I enjoyed staying at this beautiful luxury property with amazing service, and that captivated our attention with its turquoise beachfront view from the moment we arrived.
Stayed 4 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staffwas amazing
Stayed 5 nights in Apr 2025

10/10 Excellent

Margaret Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025