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Costa Mujeres Vacation Packages

Overall, we had a good stay at Hotel Kanan, and our room was absolutely amazing. However, the hotel itself felt a bit neglected and could definitely use some maintenance and extra attention. I understand that tourism may be slower right now, but I actually think this is the perfect opportunity to take care of the property and make improvements. One of our biggest disappointments was the beach. I completely understand that sargassum is a natural issue and difficult to control. However, there is a difference between dealing with seaweed and simply not maintaining the beach. We noticed trash sitting in the same spots for several days, and while neighboring hotels were actively cleaning up the seaweed and keeping their beaches tidy, here it seemed to be simply ignored or worked around. Breakfast was another disappointment. The options were underwhelming, and the food was quite bland and lacked flavor. It's a shame because the hotel has so much potential, and our room was truly wonderful. With better maintenance, more attention to cleanliness, and improvements to the breakfast, this could be a fantastic place to stay.

Staff was not helpful. Our room had a wall mount ac that would not cool the room, staff not willing to change your room. Door to balcony did not close completely letting heat in. We left same day of check in to another hotel.

We stayed at awa Casa muuch for 7 days. I did a lot of research about sargassum as I am familiar but it hugely impacted our stay. The ‘beach’ the hotel is on was covered with seaweed and debris but employees were pushing it back into the ocean after raking it into piles that are cooked in the sun. I am from an island and I live on the coast so am extremely familiar with seaweed smell, and have never been bothered by it before. I can say with confidence that the smell was not just seaweed but something more. Probably sewage related (I’ve decided not to think about it too much so I didn’t have a negative experience.) But, The stench and lingered on all of my belongings. And I did throw up because of the smell. And I consider myself to have a strong belly. Because of this we were also unable to enjoy why we picked awa - to be a little father from city centre where we hoped it would be a bit more quiet. Also not the case. the roads are not walkable as many ppl mention in reviews. The hot water also did not work. Until the very last morning when we were departing. I work in property management and hospitality and know more than your average Joe. The mini split filters were also not clean. Have probably never been cleaned. And it just blows mould into your room leaving your throat scratchy and giving you lovely headaches. The building itself was beautiful and all the staff are lovely but again the smell wafted straight into the room and the balcony was unable to be enjoyed.

Lo recomiendo. Desde el personal de recibimiento hasta el de salida . Buenas instalaciones y sobre todo el cuarto limpio de arena .lo Mejor de xolbox.

The staff is very nice and friendly. They went all their way to assist. Food was great in all the restaurants and the buffet had several options to choose from. Everything was so clean. The beach was amazing, however the ocean was very wavy the waves very strong to swim. In overall the resort itself amazing.