10/10 Excellent
Hannah
Traveled with partner, Traveled with family
Jun 3, 2025
Liked: Cleanliness, amenities, property conditions & facilities
The St. Regis was one of my favourite hotel experiences. Service was above and beyond. The rooms were very clean, and the “butler team” is phenomenal. The checkin was smooth/quick and easy and the staff were exceptionally attentive in all the best ways! The staff noticed I was pregnant during check in (not mentioned during my booking), and later I found a pregnancy pillow placed on my bed in case I wanted it. Went out for dinner and found the “butler team” had left me a card and baby socks as a gift which was super sweet! Fresh fruits were brought into the room, and we were asked if we would like any assistance or tours of various things in our room etc, and amenities used (husband used the shaving kit right when we checked in) were replaced while we were gone for dinner even though we were only staying one night! I mentioned at checkout that I loved their quilted hotel slippers and the staff gave us each a new pair to take home (they hung it in a bag on our luggage when they were holding it for us after checkout.) This was far above and beyond in terms of hospitality and customer service! I’d 100% book with the St. Regis again in a heartbeat! We were close to booking another night and extending our stay (the only reason we didn’t was due to timing of us going to our next destination).


Hannah
Stayed 1 night in Jun 2025