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Western Inn

2.5 star property

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Photo gallery for Western Inn

Indoor pool
Standard Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets
Lobby
Hallway
Property grounds

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
$60
includes taxes & fees
Jan 28 - Jan 29

Explore the area

View in a map
1842 Madison Ave., Council Bluffs, IA, 51503
  • Place, Bowlero Council Bluffs
    ‪6 min walk‬
  • Place, Henry Doorly Zoo and Aquarium
    ‪7 min drive‬
  • Place, CHI Health Center Omaha
    ‪10 min drive‬
  • Airport, Omaha, NE (OMA-Eppley Field)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Double Beds, Non Smoking

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed

  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Western Inn

Council Bluffs hotel with indoor pool
An indoor pool, coffee/tea in a common area, and a business center are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a library, and express check-out are onsite.
Western Inn offers 51 accommodations with hair dryers and complimentary toiletries. Televisions come with premium cable channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an indoor pool.
Wireless Internet access is complimentary. A business center is on site. Guests can enjoy a complimentary breakfast. This business-friendly hotel also offers an indoor pool, a library, and a vending machine. Onsite self parking is complimentary.

Western Inn is a smoke-free property.

Guests are offered a complimentary continental breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Indoor pool
  • Library
  • TV in common areas

Family friendly

  • In-room microwave
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • No elevator
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 1:30 AM
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Western Council Bluffs
Western Inn Council Bluffs
Western Inn
Western Inn Hotel
Western Inn Council Bluffs
Western Inn Hotel Council Bluffs

Western Inn Reviews

Reviews

6.0
Rating 10 - Excellent. 197 out of 1001 reviews
Rating 8 - Good. 229 out of 1001 reviews
Rating 6 - Okay. 174 out of 1001 reviews
Rating 4 - Poor. 175 out of 1001 reviews
Rating 2 - Terrible. 226 out of 1001 reviews

6.0/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

Reviews

4/10 Poor

eric

Disliked: Cleanliness, amenities
first thing was to pay a 30 dollar deposit during check in. while the persons pre teen daughter checked us in you can see the cover up paint since it did not match, walls, ceiling. had carpet baseboards that was peeling from the wall, sheets, blankets had very noticeable stains. the indoor pool was not cleaned, can see the dirt on the bottom of the pool. trash on the grounds, the ash trays where full of trash and not been cleaned, same stuff in there and then some during the stay. came outside for a smoke and a tow truck and cops where in the parking lot. i mean yea for a place that cheap i would hope for slightly better. the TV would cut off every so often and when watching a show on the tv it would be in spanish and no way to change it. breakfast was ok, the basic usual. for a place like that, it should be like 40$ a night instead of the $70+ they ask for
Stayed 2 nights in Oct 2025

4/10 Poor

David

Disliked: Cleanliness, amenities, property conditions & facilities
We stayed here in '19 & '20 on our return from a Wyoming hunt. It was a nice, clean & safe motel. So we decided to stop again this year. Things changed. First, tub leaked with a 3' X 3' rug area socked outside bathroom Second, homeless person was camped at the entrance when we left at 5:30 am Third, general cleanliness of room & bedding was very worn With general condition of motel we passed on breakfast
Stayed 1 night in Oct 2025

4/10 Poor

William, Slough

Disliked: Cleanliness, property conditions & facilities
This hotel needs a complete refit, my room was hot and even with the aircon on cold, it was still too warm for me.
Stayed 1 night in Oct 2025

10/10 Excellent

Dakota

Stayed 1 night in Oct 2025

2/10 Terrible

Kasey

Disliked: Staff & service, amenities, property conditions & facilities
I was charged a pet fee multiple times with no pet.
Stayed 1 night in Oct 2025

10/10 Excellent

Pete

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great parking, clean room, Great bathroom. I enjoyed the breakfast
Stayed 1 night in Oct 2025

10/10 Excellent

Pete

Stayed 1 night in Oct 2025

8/10 Good

Brian

Business traveler, Traveled with partner
Friendly
Stayed 1 night in Oct 2025

10/10 Excellent

Karim

Stayed 1 night in Oct 2025

6/10 Okay

Kasey

Stayed 3 nights in Sep 2025

6/10 Okay

Kasey

Traveled with pets
Disliked: Amenities, property conditions & facilities
Don't use the pool
Stayed 1 night in Oct 2025

2/10 Terrible

Todd

Traveled with family
After we checked it we went to the room to check it out. It was very dirty with mold on th ac unit , stains on the sheets , and 2 little beds with 3 dirty pillows. Since there was going to be 4 of us we just decided to go find something more appropriate. We should have told the desk we were leaving but we were tired and just wanted a decent place to stay
Stayed 2 nights in Sep 2025

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not a very clean place all over.
Stayed 1 night in Sep 2025

2/10 Terrible

mya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
they are disrespectful , they cancelled my booking and told me i was the one who did it , then said it was hotels . com who did it, when in reality it was their manager because they double booked ! they canceled the day before my stay and i had no idea about it until i showed up to the hotel. never staying there again
Stayed 2 nights in Sep 2025

2/10 Terrible

rob

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run as far away from this place as possible! Absolutely the most disgusting hotel ive ever seen. Pet hair on the bedding, giant mold spot on the wall by ac that was broken, and taped together. Huge water stain by the ac disgusting brown "stuff" smashed in the carpet. Sink was non functional but had a steady trickle you couldnt shut off. Honestly so much more. The best thing would be to burn this place to the ground and start over the owners should be ashamed of the level of disrepair, mold, stains, and horrible uncleanliness. House keeping also removed my phone charger from the room and i now have to buy another. I would not stay here again if they payed me 10x the amount they charge.
Stayed 2 nights in Sep 2025

8/10 Good

Son

Stayed 2 nights in Sep 2025

2/10 Terrible

Slobodan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
O my goodness
Stayed 1 night in Sep 2025

4/10 Poor

Clayton

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place is falling apart. Fixtures barely hanging on. Hole in the wall. Window not sealed. Sink counter sloped. Carpet in pieces. Parking lot very cracked and various bits of trash. Small black spots on the AC vents. They seriously need to bring in some maintenence guys. Otherwise, the bed was comfortable, staff was helpful, and they had waffles for free breakfat.
Stayed 3 nights in Sep 2025

10/10 Excellent

Neil

Stayed 1 night in Sep 2025

6/10 Okay

Geoff

Stayed 1 night in Sep 2025

4/10 Poor

Thomas

Disliked: Cleanliness, property conditions & facilities, room comfort

Really bad.

Super gross. Linens/towels pretty much all stained. Broken down structures. The first room they put us in AC was broken. Bad smell. Messy hallway. The actual housekeeper did a good job given the terrible situation they're working in.
Stayed 1 night in Sep 2025

2/10 Terrible

Guadalupe

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room they gave me was so dirty, sheets had blood, no toilet paper the air conditioner did not work and it was 90 some degrees outside, carpet was dirty tv was not working, had him change me rooms, 2nd room was dirt as well ceiling there was a huge whole, like if there was a water coming down from there, they never repaired it, the door was very hard to close so i felt very unsafe, baby crying people yelling, it was my daughter and myself that stayed, was very unhappy I do not recommend this room to no one.
Stayed 1 night in Sep 2025

6/10 Okay

david

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Air conditioning was subpar at best room was clean but in need of repairs
Stayed 1 night in Sep 2025

2/10 Terrible

Margaret

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

NO WAY!

The pictures were deceiving. It appeared to be a decent hotel. A group of 7, we got 2 rooms. I walked into my room, the heat bursted out the door as soon as I opened it. Rich with the scent of dog urine. It’s pet friendly, but whoever had pets was not. They picked the feces off the floor but left whatever stuck to the carpet. I have never seen anything as disgusting. My mom came in. She ended up getting us about her room. It was even worse with the smell. We opened the windows hoping to air it out. We all rode in silence to get dinner. All in shock. As we came too we realized we are not that desperate to accept those conditions. We got back. I walked into my mom’s room and I was shocked at how disturbingly stained her carpet was. Not an area of the carpet was unstained. I’m not even exaggerating when I say we couldn’t even take our shoes off in there. Back to airing out the rooms it actually seemed worse. It was appalling. My mom’s room actually had blood on the wall and a used bar of soap in the bathroom. I don’t know what kind of operation they are running but hotels.com needs to take this off the site.
Stayed 1 night in Sep 2025

2/10 Terrible

Daniel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025