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SureStay Hotel by Best Western Florence

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Florence

Relax in style with a comfortable seating arrangement, featuring a round coffee table and a large flat-screen TV.
Enjoy meals at the dining table with six comfortable chairs, a flat-screen TV, and a desk for work.
Relax in a stylish lounge area with comfortable seating, abstract art, and a herringbone-patterned floor.
Restful retreat with a neatly made bed, dark wood headboard, and blue accent wall.
Guests can enter through the door with a glass panel, accessing the hotel's modern design and parking area.

Reviews

6.0 out of 10

Popular amenities

  • Room service
  • Housekeeping
  • Pet friendly
  • Gym
  • Parking included
  • 24/7 front desk

Explore the area

Map
8075 Steilen Dr, Florence, KY, 41042
  • UC Health Stadium
    ‪3 min walk‬
  • Florence Antique Mall
    ‪14 min walk‬
  • Florence Mall
    ‪2 min drive‬
  • Cincinnati, OH (CVG-Cincinnati - Northern Kentucky Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 249 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • 236 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • 237 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 236 sq ft
  • Sleeps 2
  • 1 King Bed

About this property

SureStay Hotel by Best Western Florence

Florence hotel with free in-room WiFi
A 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, laundry facilities, and a 24-hour front desk.
SureStay Hotel by Best Western Florence offers 92 air-conditioned accommodations with safes and coffee/tea makers. LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers.

This Florence hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and coffee/tea in a common area. Onsite self parking is complimentary.

SureStay Hotel by Best Western Florence is a smoke-free property.

Room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1970
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 3:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Travelodge Cincinnati Hotel Florence South
Travelodge Florence Cincinnati South
Travelodge Florence Cincinnati South Hotel
Travelodge Cincinnati South Hotel
Travelodge Cincinnati South
Travelodge Wyndham Florence/Cincinnati South Hotel Florence
Travelodge Wyndham Florence/Cincinnati South Hotel
Travelodge Wyndham Florence/Cincinnati South Florence
Travelodge Florence / Cincinnati South
Travelodge Florence Cincinnat
SureStay Hotel Best Western Florence
SureStay Best Western Florence
Hotel SureStay Hotel by Best Western Florence Florence
Florence SureStay Hotel by Best Western Florence Hotel
Hotel SureStay Hotel by Best Western Florence
SureStay Hotel by Best Western Florence Florence
SureStay Hotel Best Western
SureStay Best Western
Travelodge Florence / Cincinnati South
Travelodge by Wyndham Florence/Cincinnati South
Surestay Best Western Florence
Surestay By Florence Florence
SureStay Hotel by Best Western Florence Hotel
SureStay Hotel by Best Western Florence Florence
SureStay Hotel by Best Western Florence Hotel Florence

SureStay Hotel by Best Western Florence Reviews

Reviews

6.0
Rating 10 - Excellent. 193 out of 1005 reviews
Rating 8 - Good. 234 out of 1005 reviews
Rating 6 - Okay. 162 out of 1005 reviews
Rating 4 - Poor. 159 out of 1005 reviews
Rating 2 - Terrible. 257 out of 1005 reviews

5.8/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

8/10 Good

Rob

Stayed 2 nights in Apr 2025

10/10 Excellent

Kristian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean only thing was the parking lot was littered with trash, clothese and other junk. Besides the parking lot enjoyed the stay
Stayed 2 nights in Apr 2025

2/10 Terrible

Michelle

Disliked: Cleanliness, property conditions & facilities, room comfort

Worst stay ever

Stayed 1 night in Apr 2025

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and in really good shape. You definitely get a quality room for the vslur price. My kids also liked the hotel. The breakfast was alright too. Food was average but well stocked. I would stay there again.

2/10 Terrible

Derrick

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They city was not bad but the hotel was not clean. Had to kill a critter, blankets had holes and burn marks, stained towels had other people's hair...
Stayed 2 nights in Apr 2025

2/10 Terrible

Holly

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The whole Building smells like people smoke inside, to the point where it stinks up the room. There were bugs in the bathroom, bathroom was dirty, shower, floor, shower curtain was filthy. Bedding was dirty. Staff was nice.
Stayed 4 nights in Apr 2025

2/10 Terrible

Courtney

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
How they can charge money for rooms the way they are is crazy business… Was meant to be there for 3 nights, only managed 1. The room has this weird sour stench, the room itself is dirty and in the morning, I ending sharing the room with cockroaches. After talking to the receptionist about the Cockroaches, they didn’t say “we’ll move you into another room” they just said “I’ll let someone know” I asked for a refund and the receptionist just looked at me like I was speaking a different language! Never did get that refund… Stay Sure? Stay Far Away!
Stayed 3 nights in Apr 2025

4/10 Poor

James, Clearwater

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The tub was dirty, the carpet in the room was stained and filthy, the hallways had carpet squares that had visible filth all the way down the center. They only had one towel in the room, the rails in hallway were sticky all the way up and down and it seemed like entering a tenement, not a motel. Extremely disappointed in the condition of a Best Western. People were smoking pot in the rooms in several places down the hallway and no one seemed to care. The breakfast was not even close to "deluxe" that they advertised. Not even any hot food. I have stayed in Best Western around the world and chose this for that reason. I have no idea why Best Western allows the use of their good name for this dump. The toilet paper holders were installed across the room from the toilet and only 8-10" off the floor. LOL. The shower rod connections were all rusted. The noise after 1 and 2am in the hallways was crazy. Couldn't call the desk as the phone was not working. Both of the outlets on the desk side of the room didn't work and neither did the plug in the lamp on the desk. The only outlet that worked was behind the TV and accessible only by plugging into a surge protector strip that was sticking out and absolutely filthy.
Stayed 1 night in Apr 2025

2/10 Terrible

Stephany

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

If you could smell through a picture

As much as i hate complaining about an affordable room. I am extremely surprised there isn't more honest reviews of this hotel, and thia should be mentioned so others arent blind sided by the pictures. Upon walking in you will be smacked with the smell of cigarette smoke. The staff are friendly. They were quick to help get us new bedding when our bed was full of crumbs/food droppings. I PRAY it was food. The window doesn't open so there is no way to get the hot stuffy cigarette smoke to leave your room. We ended up going to the dollar store and buying a smoke odor neutralizer, a lemon scented spray, a lemon scented essential oil puffer AND disinfectant wipes because there were splotches of pee on our toliet. Cigarette burns in the bed and floor even though it says no smoking. We plan on coming back to visit Ignite Church in the future, but this hotel will not be on the list of safe places.
Stayed 3 nights in Apr 2025

4/10 Poor

Melanie

Disliked: Cleanliness, property conditions & facilities
It was ok, but overall very disappointing. The hotel smelled heavily of cigarette smoke . You couldn’t turn off the water in the shower— it was running a little when I got there and I couldn’t get it off. The hallways were dirty.
Stayed 2 nights in Apr 2025

4/10 Poor

Hedda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I don’t recommend this place to stay.

Not a good place to stay. TV remote is not working. The place has awful smell. From the terrible stairs through walking down the hallway it smells like musty odors. Doesn’t look and fells clean at all. One bed has stained bedding. We arrived late already so we did not bother to have it changed. We just slept in 1 bed. TV remote was not working. Continental breakfast are toast, no cream cheese or anything besides butter, cereals, orange and yogurt. Drinks are coffee and orange juice. No water. Pls note they don’t allow eating and bringing of food outside the breakfast area.
Stayed 1 night in Mar 2025

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

2/10 Terrible

Leslie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Kara

Traveled with family
Liked: Staff & service

Good value for the price

It was a good value for the price. The breakfast was better then expected with more options than prepackaged pastrys and granola bars.
Stayed 1 night in Mar 2025

2/10 Terrible

Tyler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Miranda

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I’d hate to write a bad review since I’m the least bit picky but people should know the truth. I didn’t personally mind too much, but if I’m honest it wasn’t a great stay. There were people who were clearly abusing substances running around at all hours of the night being loud. As soon as we stepped in, the entire place reeked of cigarettes and weed. The shower was dirty, we saw TWO cockroaches on our last night, the “breakfast” was just a closed room with a gallon of milk and some cereal. It didn’t seem bad on the website until we stepped in. The staff was friendly and helpful, however, so that made it a bit better. It was simply a convenient spot close to a lot of places. You get what you pay for at least, but I definitely won’t be going back.
Stayed 4 nights in Mar 2025

8/10 Good

Regina

Stayed 4 nights in Mar 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t expect much for the price, but still the experience was not good. First, after check-in, as I approached the room, I discovered the room was already open. I searched the room a bit and I decided just to take the room because I was already tired. However, it seemed something was not right. As I slip into the bed, I felt itchy. I don’t know if it was bed bug or what but I couldn’t sleep. I ended up sleeping on the chair. Lastly, the bathroom was not clean. I usually don’t give 1 or 2 starts especially for this price, but the experience staying here was not pleasant.
Stayed 1 night in Mar 2025

8/10 Good

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
???
Stayed 3 nights in Mar 2025

6/10 Okay

Carol

Disliked: Property conditions & facilities
Room and hall smelled like old smoke
Stayed 1 night in Mar 2025

4/10 Poor

Joanna

Stayed 1 night in Mar 2025

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Its definitely not a place to take the family even for a night.
Stayed 1 night in Mar 2025

6/10 Okay

Elvin, Mt Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Nov 2024

2/10 Terrible

Jayla

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was nasty they left draws in my room, old water bottles that smell was terrible that she had yellow stains on them in the beds were hard this is only somewhere to save if you’re homeless like on the street.
Stayed 1 night in Feb 2025