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SureStay Hotel by Best Western Florence

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Hotel by Best Western Florence

Lobby
Exterior
In-room safe, desk, laptop workspace, blackout drapes
Business center
Exterior

Reviews

6.2 out of 10

Popular amenities

  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Pet friendly
    Pet friendly
  • Gym
    Gym
  • Parking included
    Parking included
  • Air conditioning
    Air conditioning

Explore the area

Map
8075 Steilen Dr, Florence, KY, 41042
  • Florence Antique Mall
    17 min walk
  • UC Health Stadium
    19 min walk
  • Florence Mall
    3 min drive
  • Cincinnati, OH (CVG-Cincinnati - Northern Kentucky Intl.)
    16 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Hot Tub (with Sofabed)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Hot Tub (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 249 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • 236 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • 237 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 236 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Hot Tub

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Hot Tub

  • 236 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Quality Inn & Suites Florence - Cincinnati South

Breakfast included
Pet friendly
Parking included
Free WiFi
4.0 out of 5, Very Good, (1002)
The price is $75
per night
$84 total
includes taxes & fees
Dec 7 - Dec 8
Quality Inn & Suites Florence - Cincinnati South

About this property

SureStay Hotel by Best Western Florence

Florence hotel with free breakfast
A 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, laundry facilities, and a 24-hour front desk.
SureStay Hotel by Best Western Florence offers 92 air-conditioned accommodations with safes and coffee/tea makers. LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers.

This Florence hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Wireless Internet access is complimentary. This hotel offers access to a 24-hour business center. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and coffee/tea in a common area. Onsite self parking is complimentary.

SureStay Hotel by Best Western Florence is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:00 AM and 9:00 AM.
Room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1970
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 3:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Travelodge Cincinnati Hotel Florence South
Travelodge Florence Cincinnati South
Travelodge Florence Cincinnati South Hotel
Travelodge Cincinnati South Hotel
Travelodge Cincinnati South
Travelodge Wyndham Florence/Cincinnati South Hotel Florence
Travelodge Wyndham Florence/Cincinnati South Hotel
Travelodge Wyndham Florence/Cincinnati South Florence
Travelodge Florence / Cincinnati South
Travelodge Florence Cincinnat
SureStay Hotel Best Western Florence
SureStay Best Western Florence
Hotel SureStay Hotel by Best Western Florence Florence
Florence SureStay Hotel by Best Western Florence Hotel
Hotel SureStay Hotel by Best Western Florence
SureStay Hotel by Best Western Florence Florence
SureStay Hotel Best Western
SureStay Best Western
Travelodge Florence / Cincinnati South
Travelodge by Wyndham Florence/Cincinnati South
Surestay Best Western Florence
Surestay By Florence Florence
SureStay Hotel by Best Western Florence Hotel
SureStay Hotel by Best Western Florence Florence
SureStay Hotel by Best Western Florence Hotel Florence

SureStay Hotel by Best Western Florence Reviews

Reviews

6.2
Rating 10 - Excellent. 194 out of 961 reviews" "
Rating 8 - Good. 244 out of 961 reviews" "
Rating 6 - Okay. 160 out of 961 reviews" "
Rating 4 - Poor. 142 out of 961 reviews" "
Rating 2 - Terrible. 221 out of 961 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

James

Disliked: Property conditions & facilities
Do not stay
The stay was horrible. Beginning with being charged for early check in, the bathroom was horrible. The bed was comfortable until 3:00sm when the guest started shouting down the hallway. We were scheduled to stay 2 nights but left after one.
Stayed 2 nights in Aug 2024

2/10 Terrible

patty

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never stayed at a location that was as bad as this one. Dirty doesn't cover it sticky floors horrible carpet rooms stink; the nicest part was the parking lot.
Stayed 1 night in Aug 2024

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
This was a horrible place to stay
Stayed 4 nights in Jul 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
This property should be rated higher. It was great.
Stayed 1 night in Aug 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Garrett

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was semen on the bed chunks of female hair. The place smelled like weed and had dogs barking in the rooms. They said they would be refunding me.
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT DO IT
This place needs to be shut down. I can’t believe they let normal civilians book this hotel. It’s basically a homeless shelter. If this is the last hotel open and you can’t attend your event unless you stay here, don’t go to the event. There was dog poop in the middle of the hallway, the whole place reeks of cigarettes, beg bugs, so dirty & homeless people everywhere with actual poop on their clothes walking around the hotel
Stayed 1 night in Aug 2024

4/10 Poor

Emma

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The shower head was falling out of the wall. The floors were very dirty. The toilet was filthy. You get what you pay for.
Stayed 2 nights in Aug 2024

2/10 Terrible

martin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY
This hotel needs to be closed as soon as possible, the dirtiest and most disgusting hotel we have ever seen, we were only there for 20 minutes and we ran out as fast as we could everything was very dirty, beds, bathroom, walls, TV didn't work, dirty mini fridge blood stains in the bathroom, cockroaches coming out of everywhere, sheets and blankets full of stains. extremely dirty carpets very strong cigarette smell. we checked in around 5:30, and checked out at 5:50 and we had to go back home because there were no rooms available around town. The family vacation turned into a disaster, we could no longer attend the Creation Museum with paid tickets, for the next day. I want my refund as soon as possible
Stayed 1 night in Aug 2024

10/10 Excellent

Matthew

Stayed 3 nights in Jul 2024

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Dirty carpet in halls, stairs were filthy and ridden with trash, smell of pot in halls and coming through walls, busted floor tile in bathroom, shower didnt drain, bed was very uncomfortable, furniture was worn and dirty.
Stayed 1 night in Aug 2024

2/10 Terrible

Katherine

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This was truly the worst experience. We didn’t even stay the night.
Stayed 1 night in Aug 2024

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Grace

Liked: Cleanliness, staff & service
Music Festival weekend
Bed comfortable, no hot water at the sink. Staff was nice.
Stayed 2 nights in Jul 2024

10/10 Excellent

Dakota

Stayed 1 night in Jul 2024

2/10 Terrible

debbie

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The people were friendly but the carpet was extremely dirty, the bathroom wasn’t clean, the hallway stunk and there is no elevator
Stayed 6 nights in Jul 2024

10/10 Excellent

Matthew

Stayed 3 nights in Jul 2024

8/10 Good

Dwayne

Liked: Staff & service
Disliked: Property conditions & facilities
Plumbing in bathroom was bad and I was on the second floor no elevator 😔
Stayed 2 nights in Jul 2024

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay
Very dirty place, the lights in the restaurant are not working, there is nothing to eat at breakfast, the coffee is watery, The ceiling of the room is leaking and the bathroom floor is slippery, hallway carpet extremely dirty
Stayed 1 night in Jul 2024

2/10 Terrible

mary

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel I have booked. The property was filthy with bags of trash in the hallway, dirty hall carpets, smells like cigarettes everywhere, the bathroom was dirty looking (I almost slipped stepping on the tile, the toilet didn’t flush, and the carpeting in the room was so damp your socks got soaked. The property pictures are very misleading. We checked out shortly after checking in.
Stayed 1 night in Jul 2024

6/10 Okay

Iliana

Traveled with family
Disliked: Cleanliness, amenities
Missed breakfast twice because we were told breakfast was from 6 to 9 went down at 8am nothing and no one there. Asked front desk and they told us 6 to 9 and then missed it the next as well because they stpped again at 8am. No remote for tv and carpet dirty in room
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

2/10 Terrible

Tiffani

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
People hanging out on property room was just nasty
Stayed 2 nights in Jul 2024

2/10 Terrible

Patricia

Disliked: Staff & service, amenities, property conditions & facilities
The hotel was dirty, cockroaches in the bathroom and on in the refrigerator. The seers were not changed from previous guests and were dirty. I do not recommend had to go out at night to buy medicine for my daughter who got sick from the powder . I had to leave . I hope I get a refund
Stayed 3 nights in Jul 2024

10/10 Excellent

Tyler

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities
Room a/c was nice and cold. Super nice staff. Great price.
Stayed 3 nights in Jul 2024