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Allegro Cozumel All Inclusive

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Allegro Cozumel All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
Free minibar, in-room safe, blackout drapes, iron/ironing board
Exterior
Dock
Private beach, sun loungers, beach towels, beach massages

Reviews

7.8 out of 10

Good

Popular amenities

  • All inclusive
  • Bar
  • On private beach
  • Spa
  • Hot Tub
  • Gym

Explore the area

Map
Kilometro 16.5 Carretera Costera Sur, Cozumel, QROO, 77600
  • Arrecifes de Cozumel National Park
    6 min walk
  • Fuji Restaurante
    1 min walk
  • ADO Tourist Terminal Playa del Carmen
    226 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    25 min drive

Room options

View all photos for Superior Premium Level Room

Free minibar, in-room safe, blackout drapes, iron/ironing board

Superior Premium Level Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Garden View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, Garden View

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Premium Ultimate Dive Experience up to 3 Divers

Free minibar, in-room safe, blackout drapes, iron/ironing board

Premium Ultimate Dive Experience up to 3 Divers

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

Superior Room | Free minibar, in-room safe, blackout drapes, iron/ironing board

Superior Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Suite (Level)

Premium Suite (Level) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Premium Suite (Level)

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Ultimate Dive Experience 1 Diver/Non Divers

Free minibar, in-room safe, blackout drapes, iron/ironing board

Premium Ultimate Dive Experience 1 Diver/Non Divers

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Occidental Cozumel - All Inclusive

On private beach
Pool
Hot Tub
Breakfast included
3.8 out of 5, Good, (1005)
The price is $444
per night
$539 total
includes taxes & fees
Jan 6 - Jan 7
Occidental Cozumel - All Inclusive

About this property

Allegro Cozumel All Inclusive

3.5-star Cozumel property walkable to Nachi Cocom Beach Club & Water Sport Center
Catch some rays on Allegro Cozumel All Inclusive's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Allegro Cozumel All Inclusive offers 234 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to patios. Flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

A private beach, 2 outdoor tennis courts, and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Allegro Cozumel All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. At Allegro Cozumel All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 5 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Limited complimentary onsite parking is available on a first-come, first-served basis.

Allegro Cozumel All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Allegro Cozumel All Inclusive has 5 restaurants on site.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
In-room minibar (some restrictions)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Spa tub
  • Steam room
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In a national park
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 1992
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests booked in a Premium Ultimate Dive Experience room type must provide a PADI certification or equivalent documentation.

We should mention

This property does not have elevators
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Free in-room WiFi has a 2-device limit; WiFi in public areas is also free and has a 2-device limit

Property is also known as

Allegro All Inclusive
Allegro All Inclusive Cozumel
Allegro Cozumel
Allegro Cozumel All Inclusive
Cozumel Allegro
Occidental Allegro Cozumel Hotel Cozumel
Occidental Allegro Resort All Inclusive
Allegro Cozumel Resort All Inclusive
Allegro Resort All Inclusive
Allegro Cozumel All Inclusive All-inclusive property
Allegro All Inclusive All-inclusive property
Allegro Cozumel All Inclusive Cozumel
Allegro Cozumel All Inclusive All-inclusive property
Allegro Cozumel All Inclusive All-inclusive property Cozumel

Allegro Cozumel All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 393 out of 1008 reviews" "
Rating 8 - Good. 302 out of 1008 reviews" "
Rating 6 - Okay. 177 out of 1008 reviews" "
Rating 4 - Poor. 75 out of 1008 reviews" "
Rating 2 - Terrible. 61 out of 1008 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Edwin A

Traveled with family
Liked: Staff & service
The resort is typical for the area. What the issues are dining not as advertised. All the restaurants that were advertised were not functioning there was not air conditioning in the main dining area. Temperatures were over 90 F not enjoyable sweltering while you eat. It was like that everyday for our nine day stay. The dive shop did not have the minimal equipment inventory to supply customers.There were some good amenities such as a beautiful beach area, wonderful beach area personnel, and Camila our diving instructor who was awesome. I will not recommend this resort due to the discomfort of the main restaurant area and quality of food and we were only allowed to eat at the “specialty restaurants” three days of our nine day stay. There were also misleading information on the website description of the facilities and they should definitely be reviewed and corrected.
Stayed 9 nights in Sep 2024

2/10 Terrible

Cindy

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do urself a favor & book elsewhere! The grounds & wait staff are the only thing good. There is mesh above your heads when you r tryin to sleep that is filthy! The bedsheets are not clean and the rooms have a massive musty smell of bug spray. The walls have dirty rubbed spots all over them like a kotamundi took poops all over them and then they didn't clean or repaint. A/C never turned off so your clothes stay damp even the ones you haven't worn. The front desk clerks are all RUDE and always seem to act like you are bothering them. Telling you to step aside while u make a discission, as you are not important, of what hot place you would like 2 eat at next. U also could only eat at 3 specialty dinning 4 a 9 day stay. which is crazy and they are always claiming they are full.(when u get there seats are empty) Is it because they don't have enough food? I mean, I stood in line...the next person can wait their turn. Eating at a specialty restaurant isn't special. We had to eat outside with the mosquitoes and HEAT!!!!!! And the food isn't even subpar. Then when you thought you won the lottery because you finally get an A/C dinner the chef for the Asian place shows up with a massively bloody, dirty chef shirt. GROSS! What a waste of food as plates get thrown away. It's just awful! Towels were hard and scratchy.(if you get a towel) Take my word BOOK SOMEWHERE ELSE! If u want 2 b a HOT STICKY MESS AND LOOSE WEIGHT ON YOUR VACATION THIS IS YOUR PLACE! OTHERWISE BOOK SOMEWHERE ELSE!
Stayed 9 nights in Sep 2024

2/10 Terrible

Leah

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were supposed to stay for four nights but we only stayed 2 bec it was the worst hotel experience of my life as we checked in they had us sign booklets of waivers and when I asked to have it explained I was yelled at by three reps that were checking us in, during the stay the staff were constantly yelling at guest, refused to clean our room or change towels the rooms are filthy covered in mold and insects nothing is as advertised… I can keep going basically worst place save your money and go elsewhere
Stayed 2 nights in Aug 2024

8/10 Good

Lilia

Traveled with partner
Liked: Cleanliness, staff & service
Property is a bit distant from the downtown area it gets expensive to ride a taxi back and forth
Stayed 6 nights in Sep 2024

10/10 Excellent

Charles A

Liked: Cleanliness, staff & service
Great experience overall
Stayed 6 nights in Sep 2024

8/10 Good

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Dwight

Stayed 3 nights in Jul 2024

4/10 Poor

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Elham Al

Traveled with family
Liked: Cleanliness, staff & service, amenities
The first room we were in the fridge did not work. We moved to a first club room and the roof leaks brown stuff all over the bedding and our luggage. The staff was great, especially first club staff. The food was alright. The hot tub didn’t really get hot and was supposed to be for those 16 and older but constantly had littles in there.
Stayed 5 nights in Aug 2024

6/10 Okay

Natalie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Steven Patrick

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great!!
Stayed 5 nights in Aug 2024

4/10 Poor

Ashlynn

Disliked: Cleanliness
Stayed 6 nights in Aug 2024

10/10 Excellent

Jay, LEFORS

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always an excellent stay. The staff is amazing. Nice rooms and facilities. Volleyball is fun twice each day on the beach. Saw 16 different star fish while snorkeling right there at the resort beach.
Stayed 4 nights in Aug 2024

2/10 Terrible

Leah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Rebecca

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Liked the peaceful presence around second pool. Also it is small so easy to get around.
Stayed 14 nights in Aug 2024

10/10 Excellent

Florence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2024

6/10 Okay

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
You need to have better food sources better selection. The majority of your food taste extremely bad.
Stayed 8 nights in Aug 2024

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding customer service
The best in the trip was the service that the people supplied. I give 10 out or 10 to the team in the restaurant. The lady in the reception was friendly and efficient. We will comeback to this resort for the people.
Stayed 3 nights in Aug 2024

6/10 Okay

Natalie

Liked: Staff & service
Stayed 7 nights in Aug 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful! Everyday they had different activities on the resort day and night. I loved the acess to the beach and the view was just breathtaking. I would choose Allego everytime I visit Cozumel.
Stayed 6 nights in Jul 2024

6/10 Okay

Patricia Marie

Traveled with group, Traveled with family
Liked: Staff & service
The property was in a quiet location, which was nice. The property is dated and needed more restaurants with no restrictions on how many times you could eat there. It would have been nice for more tables and chairs. There needed to be lighting at the beach so you could walk by it at night.
Stayed 7 nights in Aug 2024

6/10 Okay

Margaret

Traveled with group
Disliked: Property conditions & facilities
No air conditioning in the buffet. Only one bar that was airconditioned to use in the evening and it didn’t open to 10:30
Stayed 7 nights in Aug 2024

2/10 Terrible

Michael J

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Please don’t stay at the allegro or any hotel affiliated w the Barcelo group. We booked a trip and our flight was canceled by the airline bc of a hurricane. We contacted the hotel who said if we didn’t show it would be considered a no show even though it was out of our control. We rebooked for two days later and the flight again was canceled. We spoke to the hotel and asked for our room to be rebooked for the following week. They said that they were flexible but Expedia had to contact them. Expedia supposedly contacted them numerous times and they denied a change in dates even though they had availability. Then denied a refund and/or credit. We were not able to get to the island until a week after our trip. The hotel essentially stole our money w no remorse or empathy whatsoever. We just wanted a change so we could celebrate with our family. They refused to do it and stated that the hurricane was not their problem. Horrible and very disappointing customer service. Dont know how a huge corporation like Barcelo conducts business in this manner. Makes no sense.
Stayed 8 nights in Aug 2024

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel
Stayed 7 nights in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to this resort multiple times. Staff are great. Luis who bartends on premium side always takes great care of me. Will be back soon.
Stayed 4 nights in Aug 2024