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Casa del Mar Cozumel Hotel & Dive Resort

3.0 star property

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Photo gallery for Casa del Mar Cozumel Hotel & Dive Resort

Interior
Exterior
Exterior
Point of interest
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service

Explore the area

Map
Carretera a Chankanaab km 4, Zona Hotelera Sur, Cozumel, QROO, 77600
  • Stingray Beach
    ‪16 min walk‬
  • Punta Langosta Pier
    ‪4 min drive‬
  • Chankanaab National Park
    ‪8 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room

Standard Room | View from room

Standard Room

  • 296 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, 2 Bedrooms, Connecting Rooms, Ocean View

Family Room, 2 Bedrooms, Connecting Rooms, Ocean View | 1 bedroom, down comforters, in-room safe, individually decorated

Family Room, 2 Bedrooms, Connecting Rooms, Ocean View

  • Ocean view
  • 83 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Family Room, 2 Bedrooms, Connecting Rooms

Family Room, 2 Bedrooms, Connecting Rooms | 1 bedroom, down comforters, in-room safe, individually decorated

Family Room, 2 Bedrooms, Connecting Rooms

  • 807 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Twin Sofa Bed

View all photos for Superior Room, Balcony, Garden View

View from room

Superior Room, Balcony, Garden View

  • 322 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Cabin, Kitchenette, Garden Area

Terrace/patio

Deluxe Cabin, Kitchenette, Garden Area

  • 484 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Refrigerator, Partial Ocean View

1 bedroom, down comforters, in-room safe, individually decorated

Room, Refrigerator, Partial Ocean View

  • Partial sea view
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Casa del Mar Cozumel Hotel & Dive Resort

3-star Cozumel hotel close to Stingray Beach
At Casa del Mar Cozumel Hotel & Dive Resort, hit the beach, relax by an outdoor pool, or spend the day at a marina.
Casa del Mar Cozumel Hotel & Dive Resort offers 97 air-conditioned accommodations with safes and complimentary toiletries. Each accommodation is individually furnished and decorated. Beds feature down comforters. 40-inch Smart televisions come with premium cable channels. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.
An outdoor tennis court and a marina are featured at the hotel. An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Casa del Mar Cozumel Hotel & Dive Resort with activities like snorkeling, scuba diving, and parasailing.

The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This beach hotel also offers an outdoor pool, outdoor tennis courts, and a hot tub.

Casa del Mar Cozumel Hotel & Dive Resort has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Coral Reef - Overlooking the ocean and pool, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 7 to 12 for adults and USD 7 to 12 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Coral Reef

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Fishing
  • Hot tub
  • Library
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Scuba diving
  • Snorkeling
  • TV in common areas

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Pool access ramp on site
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1986
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • 2 private bathrooms
  • Free toiletries
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.97 per accommodation, per night
  • Resort fee: USD 5.00 per accommodation, per night
The resort fee includes:
  • Beach towels
  • Partner property beach club access
  • Self parking

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 7 to 12 for adults, and USD 7 to 12 for children
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards and cash
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Casa Cozumel
Casa del Mar
Casa del Mar Cozumel
Cozumel Casa
Hotel Casa del Mar
Hotel Casa del Mar Cozumel
Mar Cozumel
Casa Del Mar Hotel Cozumel
Casa Del Mar Resort Cozumel
Casa Mar Cozumel Hotel Dive Resort
Casa Mar Hotel Dive Resort
Casa Mar Cozumel Dive
Casa Mar Dive
Casa Cozumel & Dive Cozumel
Casa del Mar Cozumel Hotel & Dive Resort Hotel
Casa del Mar Cozumel Hotel & Dive Resort Cozumel
Casa del Mar Cozumel Hotel & Dive Resort Hotel Cozumel

Casa del Mar Cozumel Hotel & Dive Resort Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 475 out of 1003 reviews
Rating 8 - Good. 333 out of 1003 reviews
Rating 6 - Okay. 123 out of 1003 reviews
Rating 4 - Poor. 46 out of 1003 reviews
Rating 2 - Terrible. 26 out of 1003 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, very clean and quiet. Lots of dining options within walking distance.
Stayed 2 nights in Jan 2025

6/10 Okay

Darlene K

Disliked: Property conditions & facilities, room comfort
Budget vacation
We just returned from a week at Casa del Mar Cozumel Hotel & Dive Resort. At the time of our stay the hotel is under construction which means that during the daytime hours you will hear every single sound while trying to rest in your room. We were on the 3rd floor and could hear everything being constructed for the 4th floor addition. The room itself was very tight with the furniture in the room. The bed was a large king sized bed which was appreciated but they had large wood furniture that made it barely walkable and zero storage for our clothes. The staff were pleasant enough. The restaurant was convenient however they said the buffet would be served at breakfast and it was not for the days we stayed there which made it hard to do a full sit down breakfast right before our dive adventures.
Stayed 7 nights in Dec 2024

8/10 Good

Danielle Marie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice ocean front property - with old authentic Mexican charm.
Stayed 7 nights in Dec 2024

10/10 Excellent

john

Liked: Property conditions & facilities
It was very nice stay
Stayed 3 nights in Dec 2024

8/10 Good

Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the 2 bed casita but the bed in the upstairs room had an extremely uncomfortable bed that caused horrible back pain for my sister and brother in law. My room downstairs was fine, with comfortable bed but it's rather humid and dark down there. In fact, a snake came up probably through the tub opening and was lounging in the bathtub, alarming us all. But the employees were all very nice and helpful
Stayed 1 night in Dec 2024

10/10 Excellent

FAA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the family room setup. It was perfect for our family of 5. Great hospitality and guest services from staff. Aloha
Stayed 2 nights in Dec 2024

10/10 Excellent

Robert, Olympia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the cabanas!!
Stayed 10 nights in Dec 2024

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and very helpfull Look forward to staying there again If you like diving great place to stay
Stayed 10 nights in Dec 2024

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this property. The room was large and well kept. They had drinking water stations and the staff left full water bottles in the refrigerator. The lobby was warm and inviting. The security guard was a very helpful gentleman who helped me out of two pickles. What didn't I like? The shower. No hot water and there was a vent system into the main hallway that made it possible to hear conversations in the hallway. Could have a better vent system in the bathroom.
Stayed 3 nights in Dec 2024

10/10 Excellent

Dolly, FLATONIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate All of the Staff at this property. They take excellent care of my Sister and I. I stay twice a year here and have not had any issues with service or quality. I look forward to my next visit! Merry Christmas to each and everyone!
Stayed 7 nights in Dec 2024

6/10 Okay

Kevin

Stayed 4 nights in Dec 2024

4/10 Poor

Kent

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
We never received the restaurant meal credit. Food in restaurant was sub par. Room and matress smelled musty. At times the entire hotel smelled musty. Serious flooding issues during heavy rainfall. Ongoing construction with the fourth floor expansion. The staff were excellent but the rooms in the resort are in need of an overhaul. Pool area was good. Although convenient, I would not recommend this resort nor stay here again.
Stayed 7 nights in Dec 2024

6/10 Okay

Greg

Stayed 8 nights in Nov 2024

8/10 Good

Jodi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok……beds need upgrading, very clean on busy road. Good for those diving everyday.
Stayed 1 night in Dec 2024

4/10 Poor

Corey Mead

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lots of loud construction going on during the day, so if you’re only wanting any place to sleep at night, I guess it is OK. Could not locate a room with an operating phone on the second floor and could not find a clock in any room that worked. Staff were kind and considerate.
Stayed 4 nights in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Main reason for the ratings is that the property was undergoing various forms of renovations and construction. That process started around 8 AM and went till around 6 PM Mon to Fri. Basically there was no quiet place inside the main property during that time. Otherwise, the property met my needs, the staff was helpful and friendly, and it was located in a good area closer to the cruise ship terminal area then actual city, which is generally a better area to be.
Stayed 10 nights in Nov 2024

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The $25 food credit was partly used for an unexpected extra charge of $25 for some “resort fees” which since I used part of it for food that was never served hot or even warm but was cold I still had to pay $30.42 out of pocket at checkout. First place I stayed that had no coffee in the room. Always hearing water coming through the pipes from upstairs showers and toilets. Door wouldn’t open without having to push with foot and basically slam to shut it, made it super loud for people around my room. Towels all over the floors to trip on in public doorways. Can’t watch Tv at all. All food ordered in the restaurant on site was cold even French fries and pancakes. Had bacon on menu but would say they didn’t have any so chose ham, one tiny slice. Remodeling was going on so noisy a lot of the day. Wouldn’t return to this “resort”. Pictures are misleading only one small part by the shore to sit with no beach. I saw no VIP sort of services.
Stayed 5 nights in Nov 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right across the street from Marine World
Stayed 7 nights in Oct 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area
Stayed 1 night in Oct 2024

4/10 Poor

Cathy RAE

Traveled with family and small children
Disliked: Property conditions & facilities
The pictures online make the rooms appear nicer than what they are. The phone in my room was not even connected, there was no cord therefore my phone did not work. I did go down and inform the desk. It was not fixed. Our first night there, my 6 year old son got sick in the middle of the night from food poisoning (not from the resort) and threw up on the bed. I was charged $50 USD for this. I would understand if a grown up got drunk and vomited everywhere, ruining stuff, but this is a 6 year old kid that could not help himself. The beds are not comfortable at all, unless you like a very firm bed. We checked out of our room two days early. The pool was very clean! If you eat at the restaurant at this resort, you HAVE to try the chocolate cake with coconut ice cream, literally the best chocolate cake ever!
Stayed 4 nights in Oct 2024

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2024

4/10 Poor

Jingchuan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel really reminds you that you’re not in a first world country by far…it’s so old, dark, and run down that you literally use physical keys for doors and the safe. It’s on par with old motels you see in movies. The location was good but this was not worth the cost savings. I should’ve went with a more expensive option or dive resort. For the quality, this should’ve been half of what it cost. The food at the restaurant was actually really good. I had breakfast here twice and it was totally worth the price, delicious and cheap.
Stayed 2 nights in Aug 2024

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service
The staff is excellent! 🙌. Very friendly and accommodating. The location allowed us to safely cross the road and get on our boat to Scuba dive. Our bed was comfortable and was very happy our room had a refrigerator and air conditioning. The hotel is in a state of renovation with lots of noise during the day. It would have been great to have a small table with chairs in the room.
Stayed 7 nights in Jul 2024

6/10 Okay

Christina

Liked: Staff & service
Stayed 7 nights in Jun 2024