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Cozumel Palace All Inclusive

4.0 star property

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3 outdoor pools
Premium bedding, pillowtop beds, free minibar, in-room safe
Couples treatment rooms, body treatments, aromatherapy
Exterior
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

Map
Avenida Rafael E Melgan Km 1-5, Cozumel, QROO, 77600
  • Stingray Beach
    ‪12 min walk‬
  • Punta Langosta Pier
    ‪14 min walk‬
  • Cozumel Maritime Terminal
    ‪2 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪10 min drive‬

Room options

View all photos for Superior Ocean Front Suite - Kids & Teens Free

Superior Ocean Front Suite - Kids & Teens Free | Premium bedding, pillowtop beds, free minibar, in-room safe

Superior Ocean Front Suite - Kids & Teens Free

  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Loft Suite Ocean View - Kids & Teens Free

Superior Loft Suite Ocean View - Kids & Teens Free | Premium bedding, pillowtop beds, free minibar, in-room safe

Superior Loft Suite Ocean View - Kids & Teens Free

  • 827 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Ocean View Suite - Book 5 nights, Get 3 Free nights at Punta Cana

Premium bedding, pillowtop beds, free minibar, in-room safe

Superior Ocean View Suite - Book 5 nights, Get 3 Free nights at Punta Cana

  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean Front- King Size Bed

Superior Honeymoon Suite Ocean Front- King Size Bed | Premium bedding, pillowtop beds, free minibar, in-room safe

Superior Honeymoon Suite Ocean Front- King Size Bed

  • 581 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Ocean View Suite - Kids & Teens Free

Premium bedding, pillowtop beds, free minibar, in-room safe

Superior Ocean View Suite - Kids & Teens Free

  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area | 21-inch LCD TV with satellite channels, TV, iPod dock

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 829 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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Exterior

InterContinental Presidente Cozumel Resort Spa by IHG

  • On private beach
  • Pool
  • Spa
  • Pet friendly
4.7 out of 5, Exceptional, (1001)
$328 nightly
The price was $344
The price is $328 total
includes taxes & fees
InterContinental Presidente Cozumel Resort Spa by IHG

About this property

Cozumel Palace All Inclusive

4-star property in Colonos Cuzamil
Catch some rays at the nearby beach or spend the day relaxing at Cozumel Palace All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Cozumel Palace All Inclusive offers 169 accommodations with iPod docking stations and free minibar items. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 21-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awe-Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Cozumel Palace All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Cozumel Palace All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary breakfast is offered each morning. Dining is available at one of the property's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wired and wireless Internet access. This all-inclusive property also offers a children's pool, a garden, and a terrace. Guests can use the outdoor pool at a partner property.

Cozumel Palace All Inclusive is a smoke-free property.

A complimentary full breakfast is served each morning between 7 AM and 11:30 AM.
Cozumel Palace All Inclusive has 4 restaurants on site.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons
Snorkeling

Lessons/classes/games

Dancing
Water fitness

Entertainment

Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Outdoor pool (guest access)
  • Playground
  • Scuba diving
  • Shopping
  • Snorkeling

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 21-inch LCD TV with premium satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Renovations and closures

The property will be renovating from September 25 2024 to April 30 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools
  • Bar/lounge
  • Elevator
  • Exterior
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Spa
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 61 per person (roundtrip)
  • Airport shuttle fee per child: USD 61 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Cozumel
Cozumel All Inclusive
Cozumel Palace
Cozumel Palace All Inclusive
Palace Cozumel
Cozumel Palace Hotel Cozumel
Cozumel Palace Resort
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Inclusive inclusive p
Cozumel Inclusive Inclusive
Cozumel Palace All Inclusive Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Palace All Inclusive All-inclusive property Cozumel

Cozumel Palace All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 713 out of 1001 reviews
Rating 8 - Good. 175 out of 1001 reviews
Rating 6 - Okay. 60 out of 1001 reviews
Rating 4 - Poor. 32 out of 1001 reviews
Rating 2 - Terrible. 21 out of 1001 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Artù

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Erik, Chula Vista

Stayed 7 nights in Dec 2024

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Gino

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, Comfortable beds.
Stayed 5 nights in Feb 2025

10/10 Excellent

Alicia Jeanelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved it. We have stayed at a variety of all-inclusive resorts in Mexico at Cozumel and in the Cancun area, and this was by far out favorite. The staff was delightful, remembering us from our last stay a year ago and always taking special care to ensure our stay was wonderful. Shout out to Allen, who always went above and beyond for my family. The food is the best food we have had at any all-inclusive, and the Japanese and Mexican restaurants rival pretty much any restaurant we've been to. The place was plenty spacious, although we went in February so maybe that would be different during peak season. The ferry pier is a 20 minute walk away if you want to go visit the mainland at Playa del Carmen, and there is a supermarket about 5 minutes away to get any extra sunscreen or whatever you forgot for cheap.
Stayed 6 nights in Feb 2025

10/10 Excellent

Julie, LAKE MILLS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and staff were amazing. Rooms were big, clean and comfortable. We loved our stay. Our only complaint is the port hole window from the bathroom to the sleeping quarters. When the light got turned on in the middle of the night it looked like the sun came up! So bright!!
Stayed 5 nights in Feb 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

10/10 Excellent

Dennis

Stayed 2 nights in Feb 2025

8/10 Good

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros are the location Cons are the slippery tile floors (saw too many people fall and get hurt badly), doesn’t have a dinner buffet, and it didn’t have an adult only pool.
Stayed 9 nights in Feb 2025

10/10 Excellent

Brian T

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time at the Cozumel Palace. This one was post updates. Resort is very nice! But the best of the best is the staff! Raul, Charlie, Alan, Jennifer and many many more there to help and always smiling!
Stayed 12 nights in Jan 2025

10/10 Excellent

Brian, Wilmington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Higher class place with higher class people. Quiet and peaceful place. No drama.
Stayed 5 nights in Feb 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

4/10 Poor

Jacqueline

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very loud music can’t get away from. 5th floor room but still moldy No decent Chardonnay available Staff was lovely. Asian and MX Restraunts great. Italian rest awful Breakfast awesome. Made us get out of ocean front at 5:30. Crazy. We are not going back unless they fix these things
Stayed 8 nights in Jan 2025

10/10 Excellent

Corey Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We come here often and love it
Stayed 3 nights in Feb 2025

10/10 Excellent

Laureen

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our recent stay at Cozumel Palace. Thoroughly enjoyed the smaller sized resort that allowed us to get to know the staff as well as other visitors.
Stayed 4 nights in Jan 2025

6/10 Okay

John

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

Casey

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Rooms were clean with a nice view. Food and spa services very good.
Stayed 6 nights in Jan 2025

10/10 Excellent

Rhonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our visit and would definitely go again. The resort was clean, the staff were friendly and helpful, and the pool and view was beautiful. The food was okay at the restaurants and buffet but we enjoyed the room service choices the best. We met many people from other places and had great conversations and times with them as well.
Stayed 7 nights in Jan 2025

10/10 Excellent

Mark Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, clean, friendly staff and the wonderful food!
Stayed 5 nights in Jan 2025

10/10 Excellent

jayne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is the second time I’ve stayed at this property. I again enjoyed an excellent stay. This time I booked through Expedia with VIP Access. this included a wristband with Expedia on it to designate my booking. I received a nice small gift to the room from Expedia and the hotel. The booking included a free upgrade if available. They only had a king size bed when two beds were requested. They did have two beds available for an upgrade. When I mentioned the Expedia VIP upgrade benefit, they were not aware of this benefit and took a screenshot of the confirmation and offer. I did not receive the upgrade.
Stayed 7 nights in Jan 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Food was good. Some staff continue to push for a 1.5 hr time share pitch even after we initially denied and continued to deny.
Stayed 4 nights in Jan 2025

4/10 Poor

Denis

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Mediocre food
Stayed 3 nights in Jan 2025

10/10 Excellent

Jamie, Redding

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. They went out of their way to make sure we were taken care of. The food at the restaurants was delicious. It was very small but nice. The only thing it really needs is a dinner buffet.
Stayed 8 nights in Dec 2024

8/10 Good

Becky Ann

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying at the Cozumel Palace in 8 months! We love it here. The hotel has been recently remodeled and is better than ever. Food, drinks, service, etc. You can't go wrong. The kids playroom is so helpful and the entertainment staff does a great job. It did seem like some of the servers were possibly training, at each restaurant there seemed to be at least one server who was not as good as the others. (forgot food, took too long, etc) Otherwise, it was Amazing! Special shout outs go to; the Playroom staff- Dianne, Leslie and Yara for keeping our kids fully entertained and having the best trip ever! Server Alan, who is always smiling and helpful! Entertainment staff- Fernando, who is happy and entertaining to all. Server at MoMo- Elizabeth (hoping that's right) who provided us the most wonderful dinner experience. Spa Staff- Luz, who provided the most relaxing massage Everyone with Room Service and Housekeeping The Tequila Shot Band, who were Incredible! And the gentleman in Concierge, who are always eager to help. We appreciate ALL of you! Things we didn't love; the new restaurant reservation system, added unnecessary stress and planning to a vacation. The front desk staff could have been more helpful. Hard to even see them smile, which was an odd vibe. Overall we LOVE this property and definitely recommend to anyone.
Stayed 7 nights in Jan 2025

10/10 Excellent

Sasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at Cozumel palace ! From the minute we arrived , we were treated with 10/10 service . We can’t wait to be back!
Stayed 4 nights in Jan 2025