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Dreams Cozumel Cape Resort & Spa - All Inclusive

4.0 star property

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Photo gallery for Dreams Cozumel Cape Resort & Spa - All Inclusive

View from room
Exterior
Suite, 1 King Bed, Ocean View (Master) | Terrace/patio
Restaurant
Private beach, white sand, snorkeling, 2 beach bars

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Pool

Explore the area

Map
Carretera Costera Sur Km 12.9, Zona Hotelera Sur, Cozumel, QROO, 77600
  • Paradise Beach
    ‪4 min walk‬
  • Mr. Sancho's Beach Club
    ‪20 min walk‬
  • Playa Mia Grand Beach and Water Park
    ‪2 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪24 min drive‬

Room options

View all photos for Junior Suite, 2 Double Beds, Pool View (Preferred Club - Swim Out)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Pool View (Preferred Club - Swim Out)

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Pool View (Preferred Club - Swim Out)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Pool View (Preferred Club - Swim Out)

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out) | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite (Preferred Club)

Family Suite (Preferred Club) | Minibar, in-room safe, individually decorated, individually furnished

Family Suite (Preferred Club)

  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Ocean View (Preferred Club)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Ocean View (Preferred Club)

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

Junior Suite, 2 Double Beds, Oceanfront (Preferred Club) | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds (Preferred Club - Tropical View)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds (Preferred Club - Tropical View)

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Pool View (Preferred Club)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Pool View (Preferred Club)

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

Junior Suite, 1 King Bed, Oceanfront (Preferred Club) | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View (Preferred Club)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Pool View (Preferred Club)

  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite King

Preferred Club Junior Suite King | Minibar, in-room safe, individually decorated, individually furnished

Preferred Club Junior Suite King

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View (Preferred Club)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Ocean View (Preferred Club)

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Master)

Suite, 1 King Bed, Ocean View (Master) | Minibar, in-room safe, individually decorated, individually furnished

Suite, 1 King Bed, Ocean View (Master)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Beachfront (Preferred Club - Swim Out)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Beachfront (Preferred Club - Swim Out)

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About this property

Dreams Cozumel Cape Resort & Spa - All Inclusive

4-star Cozumel property walkable to Paradise Beach
Catch some rays on Dreams Cozumel Cape Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Dreams Cozumel Cape Resort & Spa - All Inclusive offers 154 air-conditioned accommodations with safes and slippers. Each accommodation is individually furnished and decorated. 55-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers with rainfall showerheads, and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Rollaway/extra beds (complimentary) are also available. Housekeeping is provided daily.
A private beach and complimentary bicycles are featured at the property. In addition to an outdoor pool, other recreational amenities include a fitness center.

Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including hydrotherapy.
Dreams Cozumel Cape Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Dreams Cozumel Cape Resort & Spa - All Inclusive like a complimentary children's club and an outdoor pool.

Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars and 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a fitness center and a garden. Complimentary self parking is available on site.

Dreams Cozumel Cape Resort & Spa - All Inclusive is a smoke-free property.

Dreams Cozumel Cape Resort & Spa - All Inclusive has 4 restaurants on site.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 2 beach bars
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Snorkeling
  • Yoga classes

Family friendly

  • Free children's club
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center

Outdoors

  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 4 buildings
  • 4 floors
  • Built in 2022
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Traditional architecture
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Dreams Cozumel Cape Resort Spa All Inclusive
Dreams Cozumel Cape Resort & Spa - All Inclusive Cozumel

Dreams Cozumel Cape Resort & Spa - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 140 out of 306 reviews
Rating 8 - Good. 56 out of 306 reviews
Rating 6 - Okay. 53 out of 306 reviews
Rating 4 - Poor. 35 out of 306 reviews
Rating 2 - Terrible. 22 out of 306 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
All of the Dreams properties were very close and were very easy to explore. The staff was very accommodating and we especially liked the beach side restaurants available within our package.
Stayed 4 nights in Aug 2024

10/10 Excellent

Darren James

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Neighbors where really loud could hear every little thing they did. Over all was a nice stay
Stayed 5 nights in Dec 2024

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place, have visited a total of thirteen times. Don’t go to Mexico looking for us hotels. It’s a. Mexican hotel and a fine one.
Stayed 5 nights in Dec 2024

10/10 Excellent

Ruslan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful place, right on the seashore. Restaurants and cafes have a great choice of food. I would like to thank all the service staff, absolutely all of them, you are great. And do not believe the negative reviews that you can find about this place. My wife and I spent 12 days in this place, and we will definitely come back next year. Thank you Dreams for a great vacation.
Stayed 12 nights in Nov 2024

10/10 Excellent

russell ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was told the kayaks and hobie cats were available on the property but when I got there I was told that there was and have been for a while a contract pending with the company that rents the kayaks and hobie cats so net results was could not use them I always make sure that these are available when I make a reservation on Cozumel along with diving it is what I do when visiting the island the on site dive company was great and friendly overall great relaxing experience I will definitely stay at Dreams next trip in march if time allows
Stayed 7 nights in Dec 2024

6/10 Okay

Sergio

Traveled with partner
Liked: Property conditions & facilities
Lo que no me gustó fue el servicio del personal de los restaurantes y de la recepción,, el menú de algunos restaurantes siempre estaba incompleto, el refrigerador del cuarto nunca nos lo rellenaron, no dejaban agua, tenía que pasar a algún bar por está, la persona de las maletas me ofreció una mesita para mi equipaje y nunca me la llevó, marque como 30 para reportar un desperfecto y nadie contestó, fui a a recepción a reportarlo y nunca fueron a reparar el problema
Stayed 6 nights in Dec 2024

10/10 Excellent

Kasey

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and will be back soon! I ended up extending my stay an additional week if that tells you how much I enjoyed it!
Stayed 2 nights in Oct 2024

10/10 Excellent

Elijah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. And a few even remembered us! Felt safe when the kids weren’t with us.
Stayed 7 nights in Nov 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Staff & service
Meh!
Beautiful property, service left lots to be desired. The "all inclusive," also has lots of room for improvement. For restaurants, no reservations allowed, not all restaurants open every day (rotate), no use of technology to track wait times, and they seem to resort to pay for play (i.e buy bottles, get table sooner). On the bars, very slim selection of liquors and mixers....so not an extensive selection and not premium by any means. AC malfunction - not fixed.
Stayed 1 night in Dec 2024

8/10 Good

Christopher David

Stayed 4 nights in Nov 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Nice property; awful service
Beautiful property, service sucks. Property mismanaged and lack of training & understaffing evident. Restaurant system is antiquated and inefficient. No reservations accepted and not all restaurants open every day, so there is a demand / supply imbalance. Be ready to wait 2 hrs every night for dinner. AC wasn't working and never fixed, even after asking every day. Never got my “complimentary” wine bottle, even though I asked 4x
Stayed 3 nights in Nov 2024

8/10 Good

jason joseph paul

Liked: Staff & service
Stayed 7 nights in Nov 2024

6/10 Okay

diana

Liked: Cleanliness, staff & service
Disliked: Amenities
The property is beautiful and had access to two other resorts- Sunscapes and Secrets.what we didn’t enjoy was the swim up bars did not have a wide variety of scotches or whiskey. Dreams only has one main Pool and it too cold to enjoy. We ended going to Secrets to enjoy the pool since it was warmer. The food choices at the buffet were very boring. The pizzaria was very disappointing, the cheese was barely melted and the pepperoni didn’t look like it baked with the pizza. The air conditioning in Olio Restaurants was set too cold. And the meats in the meals we chose were undercooked. The room fridge was refilled not daily.
Stayed 3 nights in Nov 2024

6/10 Okay

Greskelly C Diaz

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
It was not clean dirty walls and cushions in the chairs. The bedding set looked run down. The electricity went off.
Stayed 4 nights in Nov 2024

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredibly long wait for our room, but once it was ready, the team did everything they could to make up for it! The room was incredible, the AC worked great, the mini bar was restocked very regularly. Karina at the desk was great, and ALL of the staff at all restaurants and bars were amazing! It is a nice, quiet resort, with all the amenities you can want. The food was excellent, we enjoyed all of the a la carte restaurants, more than once. We could have gone to the sister resorts for meals too, but didn't feel like we needed to! The snorkeling of the beach was excellent, we went in every day. Overall incredibly happy with our stay, and we will gladly return for another trip!
Stayed 7 nights in Nov 2024

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Aug 2024

6/10 Okay

Rick

Liked: Staff & service
Nothing
Stayed 5 nights in Oct 2024

4/10 Poor

Courtney Elizabeth

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I have stayed at other Dreams and Secrets in the past and that is why we chose to do those resorts in Cozumel. Unfortunately I did not have the same experience as before. Staff was not very willing to help. Food was not great and there was a wait time of 2 hours every evening. And I also received food positioning and was down in my room for 36 hours. With that being said I don't believe I will be back.
Stayed 4 nights in Nov 2024

2/10 Terrible

Aldijana

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was annoyed and unfriendly everywhere we went and we had access to all 3 resorts. Trying to dine somewhere was near impossible due to no reservations and them rotating what is open. If we were able to get in somewhere to eat, we never got what we actually ordered. They told us we weren’t allowed to order room service and took our room service sign out of our room. We never got fresh towels and the bathroom had visible mold. I would not stay at this resort again.
Stayed 4 nights in Nov 2024

10/10 Excellent

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ignore the timeshare/ hotel points pressure . They say an hour out meeting took 2 1/2 hours and 6 sellers and we still said no . Spa facilities are wonderful Staff is friendly and pool options are lovely
Stayed 3 nights in Nov 2024

10/10 Excellent

Retricia

Liked: Cleanliness, staff & service, property conditions & facilities
This was my first time out of the country. I came for a wedding and ended up in Paradise. I would visit this resort over and over again and would recommend it to my family and anyone that was thinking of going to Cozumel.
Stayed 6 nights in Oct 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the overall experience. The selection of restaurants and different types of food was great. The ease of access to the beach from our villa was excellent for lots of great beach time. We loved how we gad full access to all 3 resorts and it was very easy to walk around to get whatever we wanted and needed. The spa was just incredible and we treated ourselves to a much needed spa day. The staff was super friendly and accommodating and made sure that we had everything we needed for a great stay. We just cannot say enough good things about Dreams and we are already planning a return trip there for next year!!
Stayed 5 nights in Nov 2024

10/10 Excellent

Alejandro C

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Charles

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!!
Stayed 4 nights in Oct 2024