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Dreams Cozumel Cape Resort & Spa - All Inclusive

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Dreams Cozumel Cape Resort & Spa - All Inclusive

View from room
Master Suite Ocean View | Terrace/patio
Private beach, white sand, snorkeling, 2 beach bars
Restaurant
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
Carretera Costera Sur Km 12.9, Zona Hotelera Sur, Cozumel, QROO, 77600
  • Paradise Beach
    ‪4 min walk‬
  • Mr. Sancho's Beach Club
    ‪20 min walk‬
  • Playa Mia Grand Beach and Water Park
    ‪2 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪24 min drive‬

Room options

View all photos for Junior Suite, 2 Double Beds, Pool View (Preferred Club - Swim Out)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Pool View (Preferred Club - Swim Out)

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Pool View (Preferred Club - Swim Out)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Pool View (Preferred Club - Swim Out)

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out) | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite (Preferred Club)

Family Suite (Preferred Club) | Minibar, in-room safe, individually decorated, individually furnished

Family Suite (Preferred Club)

  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Ocean View (Preferred Club)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Ocean View (Preferred Club)

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

Junior Suite, 2 Double Beds, Oceanfront (Preferred Club) | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds (Preferred Club - Tropical View)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds (Preferred Club - Tropical View)

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Pool View (Preferred Club)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Pool View (Preferred Club)

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

Junior Suite, 1 King Bed, Oceanfront (Preferred Club) | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View (Preferred Club)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Pool View (Preferred Club)

  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite King

Preferred Club Junior Suite King | Minibar, in-room safe, individually decorated, individually furnished

Preferred Club Junior Suite King

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View (Preferred Club)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Ocean View (Preferred Club)

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room (Deal of the Day)

Minibar, in-room safe, individually decorated, individually furnished

Room (Deal of the Day)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Master Suite Ocean View

Master Suite Ocean View | Minibar, in-room safe, individually decorated, individually furnished

Master Suite Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Beachfront (Preferred Club - Swim Out)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Beachfront (Preferred Club - Swim Out)

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About this property

Dreams Cozumel Cape Resort & Spa - All Inclusive

4-star Cozumel property with private beach
Catch some rays on Dreams Cozumel Cape Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Dreams Cozumel Cape Resort & Spa - All Inclusive offers 154 air-conditioned accommodations with safes and slippers. Each accommodation is individually furnished and decorated. 55-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include showers with rainfall showerheads, and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Rollaway/extra beds (complimentary) are also available. Housekeeping is provided daily.
A private beach and complimentary bicycles are featured at the property. In addition to an outdoor pool, other recreational amenities include a fitness center.

Guests under 18 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including hydrotherapy.
Dreams Cozumel Cape Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Dreams Cozumel Cape Resort & Spa - All Inclusive like a complimentary children's club and an outdoor pool.

Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 beach bars and 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a fitness center and a garden. Complimentary self parking is available on site.

Dreams Cozumel Cape Resort & Spa - All Inclusive is a smoke-free property.

Dreams Cozumel Cape Resort & Spa - All Inclusive has 4 restaurants on site.
Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 2 beach bars
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Snorkeling
  • Yoga classes

Family friendly

  • Free children's club
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center

Outdoors

  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 4 buildings
  • 4 floors
  • Built in 2022
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Traditional architecture
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility or spa tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Dreams Cozumel Cape Resort Spa All Inclusive
Dreams Cozumel Cape Resort & Spa - All Inclusive Cozumel

Dreams Cozumel Cape Resort & Spa - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 125 out of 276 reviews" "
Rating 8 - Good. 50 out of 276 reviews" "
Rating 6 - Okay. 47 out of 276 reviews" "
Rating 4 - Poor. 33 out of 276 reviews" "
Rating 2 - Terrible. 21 out of 276 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Helen Christine

Traveled with partner
Loved Dreams resort. We will return as soon as we can!
Stayed 5 nights in Oct 2024

10/10 Excellent

davante

Stayed 4 nights in Sep 2024

4/10 Poor

Pamela, Colby

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Too far out of town
Stayed 5 nights in Oct 2024

6/10 Okay

Luis

Traveled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Seemed like the room needed a thorough cleaning. Light was broke, hot water didn’t work, phone didn’t work and the scale was inoperable. We told reception and the only thing fixed was water. One day we weren’t left towels and even after asking reception AND housecleaning. We had the get pool towels to shower, 3 of the 8 days. We finally just got them ourselves when we saw the cart. Not what we expected from a 4 star resort.
Stayed 1 night in Sep 2024

4/10 Poor

Dianna

Traveled with family and small children
We didnt make it to hotel because of flight problems and received no refund or credit for future stays.
Stayed 4 nights in Oct 2024

10/10 Excellent

Lisa Ann

Liked: Staff & service
Stayed 6 nights in Oct 2024

10/10 Excellent

Raphael Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my fourth stay at this facility. The beach is beautiful, and access to the pier is great for excursions. The staff is amazing, and they work really hard to make sure you enjoy your stay. There is a variety of food at the different restaurants. I highly recommend this facility. I try to go twice a year, and hope to be back in May.
Stayed 7 nights in Sep 2024

4/10 Poor

Jessica

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
First time coming in the property they are trying to sign you in for time share I hate hate hate that!! Then second walk in the room there was blood stains in the bed disgusting! The staff was honestly nice and good customer service! The food is nasty did not enjoy not one restaurant we had to go out to eat everyday which we didn’t really get to enjoy our all inclusive. They also closed every bar down and didn’t serve drinks for one whole day was very disappointing on the all inclusive package wasn’t worth it at this hotel
Stayed 4 nights in Sep 2024

4/10 Poor

David

Stayed 3 nights in Sep 2024

10/10 Excellent

Kevin

Stayed 6 nights in Aug 2024

10/10 Excellent

Leobardo Murguia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than hurricane, it was great stay. beds were comfortable and staff were friendly and helpful. Recommend coming back.
Stayed 4 nights in Sep 2024

2/10 Terrible

Alan

Disliked: Cleanliness, staff & service, amenities
Absolutely the worst place you could ever stay. The food is awful. I’ve been to 57 countries. Hundreds of resorts. This is was true most disgusting place I’ve ever been to. Do not ever stay here.
Stayed 2 nights in Sep 2024

6/10 Okay

Alicia, Fresno

Stayed 4 nights in Aug 2024

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic room (garden view) we purchased on Expedia was upgraded to ocean view king. The views were spectacular and the room was immaculate. We have stayed at Dreams several times over the last 2 years and it still looks new and modern. Mini fridge was stocked and fresh fruit and chocolates were on the table. At this point, our travel-day stress began to fade. Since it had been a year since our previous visit, we still decided to walk around and check out the resort and see if we noticed any changes. We found the pools to be clean and clear, the bars were stocked with premium liquor, and re-invigorated menu items at the restaurants. Staff were courteous, polite and responsive. It’s hard to think of anything negative to say. If I had to say something negative about our experience, it would be that the house wine was not that palatable. Noteworthy: Karina - experienced, helpful manager Vicky - beach-side server with excellent memory Gloria - BEST omelet maker Alejandro, Fernando, Darvin- favorite restaurant staff Amilcar - hard working bell boy and always has a smile on his face Angel - expert at beach bar & Olio’s bar Rooms come with steamer, 5-10 hangers, and hair dryer. Pillows are fluffy and we slept so well! Plenty of outlets for charging all of your devices. Wifi even works while on the beach.
Stayed 2 nights in Sep 2024

6/10 Okay

Serena

Traveled with family
Liked: Amenities
First, I would like to say I enjoyed the ability to access the 3 resorts at once. It was a treat to know that I could utilize another resorts dining rooms if I chose to do so. But overall I would not stay here again. I was very dissatisfied at the ambush of attending the member meeting. I was told it would be a 90 minute presentation that instead took 3 hours. The presenter was nice but it was what followed that was not to my liking. I told him no thank you & that I could not commit at that time but 3 other associates tried to convince me & appeared annoyed that they couldn’t convince me to join. The last thing you want to do on vacation is spend 20k extra to be inducted into a membership/timeshare. A 3 hour presentation was a complete interruption to what should have been a trip full of relaxation and fun. I also was very dissatisfied at the check in process. Why did it take an 90 minutes? The check out process was very quick but no urgency or care was given when I asked why my room door was open upon my arrival back to my room at 1130. If I was checked in late why was I pushed out of my room immediately?? I asked the concierge and all they said was “oh house keeping must have been checking to see if you were gone.” Then why leave my door open for anyone to steal or tamper with my valuables?? This is not how you treat your guest at all. I was contacted about my dissatisfaction stating someone would reach out for further details yet no one has done so 1 month later.
Stayed 3 nights in Aug 2024

8/10 Good

Dionne

Liked: Cleanliness
Stayed 6 nights in Sep 2024

8/10 Good

Kimberly Resendiz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

8/10 Good

Kristi Dean

Liked: Cleanliness, staff & service, property conditions & facilities
The resort itself is beautiful. Had a swim out pool view, would definitely go for a swim out ocean view! And everybody at Dreams is considered “preferred” so you have access to all 3 resorts. Secrets is adults only. 18 and up.
Stayed 4 nights in Jun 2024

10/10 Excellent

Caleb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having access to all of the resorts and restaurants on site was a huge plus. The only negative thing that I could say about this would be that it does take a little while for the water in the showers to warm up to temperature. Again, overall excellent place to stay! We will definetely be making a return visit!
Stayed 4 nights in Aug 2024

8/10 Good

Spencer

Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Croc on property on removed, black mold in the bathroom, during the rain the entire resort smelt like sewage, food was inconsistent
Stayed 7 nights in Aug 2024

10/10 Excellent

Alberto

Stayed 2 nights in Mar 2024

10/10 Excellent

Marcus LeDree

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was peaceful. Relaxing
Stayed 4 nights in Aug 2024

8/10 Good

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is good, if you're looking for a awesome pool I would say this isn't the hotel for you, but if you're looking for a great beach with a view this is the hotel for you. We were able to get a beach chair and umbrella at 1030am with others still available. Dreams had great food as well as secrets. This is a kid friendly hotel but it was still quite and enjoyable!
Stayed 4 nights in Aug 2024

4/10 Poor

julia

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The ceiling in our shower fell in and we saw towels wrapped around the pipes in the sub-ceiling. Obviously an attempt to “fix” a previous leak. We then asked to change rooms and the room we were eventually placed in had a non-working toilet. We let them know three times and it never was fixed. We had to use the public toilets for the rest of our stay. We are not returning.
Stayed 7 nights in Aug 2024

4/10 Poor

Tymara

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible food choices. Limited food, limited activities
Stayed 4 nights in Aug 2024