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El Cozumeleño Beach Resort - All Inclusive

3.5 star property

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Photo gallery for El Cozumeleño Beach Resort - All Inclusive

Aerial view
Boating
Indoor pool, 5 outdoor pools, open 6:00 AM to 10:00 PM, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Hot Tub
  • Bar
  • Spa
  • All inclusive
  • Housekeeping

Explore the area

Map
Playa Santa Pilar Km 4.5, Cozumel, QROO, 77600
  • Isla de Pasion
  • Cozumel Maritime Terminal
    ‪6 min drive‬
  • Punta Langosta Pier
    ‪7 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪8 min drive‬

Room options

View all photos for Garden View Expedia Rate

Garden View Expedia Rate | In-room safe, individually decorated, individually furnished

Garden View Expedia Rate

  • Partial ocean view
  • 517 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Sky Top Room

Premium Sky Top Room | In-room safe, individually decorated, individually furnished

Premium Sky Top Room

  • Ocean view
  • 517 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Sky Ocean View

Sky Ocean View | In-room safe, individually decorated, individually furnished

Sky Ocean View

  • Ocean view
  • 517 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Ocean View Guarantee

In-room safe, individually decorated, individually furnished

Balcony Ocean View Guarantee

  • Ocean view
  • 517 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Athletic Ocean View Guarantee

In-room safe, individually decorated, individually furnished

Balcony Athletic Ocean View Guarantee

  • Ocean view
  • 517 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

On the beach, sun loungers, beach umbrellas, beach towels

Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Kids pool
4.0 out of 5, Very Good, (1005)
The price is $186
per night
$229 total
includes taxes & fees
May 22 - May 23
Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive

About this property

El Cozumeleño Beach Resort - All Inclusive

3.5-star property in Zona Hotelera Norte
Catch some rays at the beach or spend the day relaxing at El Cozumeleño Beach Resort - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 2 restaurants.
El Cozumeleño Beach Resort - All Inclusive offers 251 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers. Housekeeping is offered daily and irons/ironing boards can be requested.
5 outdoor swimming pools and 2 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Massages are available on the beach and in the spa; other services include hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

El Cozumeleño Beach Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At El Cozumeleño Beach Resort - All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A complimentary manager's reception is offered each day. Dining is available at one of the property's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 3 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Complimentary uncovered self parking is available on site.

El Cozumeleño Beach Resort - All Inclusive is a smoke-free property.

A complimentary manager's reception is offered each day. A hosted evening meal is available for a surcharge daily (reservations required).
El Cocal Restaurant - This restaurant is located on the beach.
La Veranda - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
Swim Up Bar - Onsite bar. Open daily.
La Pérgola - Onsite coffee shop. Open daily.
Lobby bar - Onsite lobby lounge. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee; reservation required
  • Snack bar/deli

Restaurants on site

  • El Cocal Restaurant
  • La Pérgola
  • La Veranda
  • Lobby bar
  • Swim Up Bar

Things to do

  • 2 hot tubs
  • 5 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Boat
  • Books
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Indoor pool
  • Kayaking
  • Library
  • Mini golf
  • Optional golf privileges
  • Outdoor tennis court
  • Personal motorized watercraft
  • Piano
  • Playground
  • Rowing/canoeing
  • Scuba diving
  • Snorkeling
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby toys
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Trampoline

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 4 meeting rooms
  • Conference center (5,381 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • In a national park
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 9 floors
  • Banquet hall
  • Built in 1972
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 40
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 60

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Early check-in fee: USD 40 (subject to availability)
  • Late check-out fee: USD 60 (subject to availability)
  • Hosted evening meal: USD 0

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Cozumeleno Beach Resort
El Cozumeleno Beach
El Cozumeleno Beach Resort
El Cozumeleno Beach Resort All Inclusive
El Resort All Inclusive
El Cozumeleno Beach All Inclusive
El All Inclusive
El Cozumeleno All Inclusive
Cozumeleno Inclusive Inclusive
El Cozumeleño Beach Resort All Inclusive
El Cozumeleno Beach Resort All Inclusive
El Cozumeleño Beach Resort - All Inclusive Cozumel

El Cozumeleño Beach Resort - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 309 out of 1117 reviews
Rating 8 - Good. 287 out of 1117 reviews
Rating 6 - Okay. 226 out of 1117 reviews
Rating 4 - Poor. 147 out of 1117 reviews
Rating 2 - Terrible. 148 out of 1117 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Traveled with family
I reported the nosy air conditioner unit 3 times. Not only did it sound like a jet engine, but it kept the room freezing and the dehumidifier part did not work. All our clothes were damp They wouldn’t or couldn’t fix it.
Stayed 7 nights in Jan 2025

8/10 Good

roger

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Good: Staff was very friendly, pleasant and efficient. The OK: The facilities are dated, which I expected from reading other reviews, but staff did an excellent job in keeping things clean. The Less Than Optimal: Poor selection of alcoholic beverages. One brand of beer. No bourbon. Nice dining room for evening meals but required reservations which filled up fast. Never saw it more than half filled which was puzzling. Maybe not enough wait staff but disappointing if you wanted to have a decent evening meal but couldn't get a reservation. Unacceptable: Our room was on the 9th floor and was plagued with no water for periods each day. When water did appear it came in spurts which drenched anyone standing next to the sink. Also, the cold water in the shower would not completely turn off so it constantly dripped. One of the two elevators was out of service for two days but there were no signs indicating this. One day the one operating elevator cycled from the first floor to between the 8th and 9th and back again numerous times even though I had hit the button for the 9th floor. I was concerned we might get trapped in the thing so decided to climb the 18 flights of stairs to the room. I was disappointed with this turn of events.
Stayed 6 nights in Jan 2025

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Omar and the staff are wonderful! I needed some assistance with walking and everyone was so helpful. The water is clear and gorgeous for swimming with the fish! It is a smaller beach than I’m used to and you need to get up pretty early to secure a spot. But the “regulars” are kind and welcoming. The fresh fruit was plentiful. I would return again for some sand and sunshine, but I’ll bring my own coffee when I do!
Stayed 6 nights in Jan 2025

2/10 Terrible

Evan M

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

2/10 Terrible

Candice

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please lord pray they knock it down and start again. The beautiful piece of beach deserves so much better
Stayed 3 nights in Jan 2025

2/10 Terrible

Edward

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We were very unhappy with the stay at this property. Our first time in Cozumel. We have been to Mexico a few other times and had amazing vacations. The food was horrific, no entertainment. Boring and nothing to do. We ate out in town a lot. The front desk lady Fatima I think her name was, so very rude and should not work in hospitality. Pay a few more hundred and stay somewhere else
Stayed 7 nights in Jan 2025

2/10 Terrible

Jacob

Disliked: Cleanliness, property conditions & facilities
Pools were green and dirty, food area very dirty no selection, bar areas had nothing to choose from, room was dirty AC did not work.
Stayed 6 nights in Jan 2025

2/10 Terrible

Abelardo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy viejo; puede que ese no sea el problema, el tema es que no tienen limpieza y no dan mantenimiento a ninguna de sus areas. La comida y bebidas son muy malas. El personal no está capacitado y la mayoría de ellos faltan de amabilidad y servicio al cliente
Stayed 2 nights in Feb 2025

2/10 Terrible

nancy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty place, air conditioner doesn’t work, bathroom doesn’t work very well, especially the toilet, elevator is dusty, old, and makes sounds, also the hosters have attitude and make faces at the visitors.
Stayed 2 nights in Feb 2025

10/10 Excellent

Tracy

Stayed 4 nights in Jan 2025

6/10 Okay

Scott, St. Michael

Traveled with partner
Disliked: Property conditions & facilities
This was our second time staying at this hotel. The first time was 20 years ago. If you’re looking for value for your price you’ve come to the right hotel. Pluses- great beach and snorkeling. The grounds are beautiful. The view from every room is fantastic. The reserved dining in the evening is very nice. Negatives-the rooms are extremely dated and need updating. The beds are foam egg crates over dated mattresses. The ceiling tiles in the room are extremely in need of replacing. The bathrooms are dark and dingy. The common areas have an extraordinary amount of paint spilled around them. The pools appear to be dirty and cloudy. I would stay here again if I was on a budget, but I don’t think I will.
Stayed 5 nights in Jan 2025

8/10 Good

Charles

Stayed 7 nights in Jan 2025

2/10 Terrible

George

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches, mold, below average food.
Stayed 4 nights in Jan 2025

10/10 Excellent

Alisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 4th year here. Everyone is so kind, they remember us. Great food options. We’ll continue to stay here.
Stayed 6 nights in Jan 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and awesome service
Stayed 6 nights in Jan 2025

4/10 Poor

Jennifer

Disliked: Property conditions & facilities
Stayed 6 nights in Jan 2025

2/10 Terrible

Joshua Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

4/10 Poor

Dori

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very run down, which ok, however the lady was rude at front desk first room was filthy smelly and holes in ceiling. The buffet in 5 days did not change meals plans for any meals at all. But the staff around grounds and dining area were amazing,
Stayed 7 nights in Jan 2025

6/10 Okay

Rachel

Traveled with group
Liked: Staff & service
Staff were excellent. Food was terrible.
Stayed 8 nights in Jan 2025

6/10 Okay

Albert

Traveled with partner
The good: The staff and workers (except for the Guest Services rep) were pleasant, friendly, and went out of their way to ensure we had a good vacation. The room and facilities felt a little dated, but I wasnt expecting perfection for a 40 year old facility. The food was good and there were plenty of options, but did get monotonous by the 5th day of our stay. The drinks were plentiful but nothing top shelf. We loved the location and the snorkeling which was out of this world. The bad: Check in was atrocious as it took too long and the check-in agent (aka guest services) was cranky. The agent did not greet us, he did not smile, he did really regard us, he just demanded "passports!" and apathetically worked the overly cumbersome check-in process. I tried to be friendly and chat about our honeymoon at the resort 30 years ago, but he gave cranky dismissive responses. When my wife called him on his bad attitude, he said I was interrupting him. He also charged my credit card $1200 USD instead of 1200 pesos for "environmental fees" but reversed it when I pointed out his mistake. We saw this employee deal with other customers the same way, so know the issue is not us. My recommendation is he gets customer service training to realize his job is to satisfy the customer and pretend to care. Thank you El Cozumeleno and staff. If the had not been our check-in agent (think Operational Maintenance And Repair) it probably would have been a much more pleasant experience.
Stayed 4 nights in Jan 2025

6/10 Okay

Stephanie

Stayed 1 night in Dec 2024

8/10 Good

Mark

Stayed 2 nights in Jan 2025

6/10 Okay

Krista

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We liked most of the staff. They were very helpful and energetic. Staff at front desk were very limited in the information they provided at check-in. We had to go back to get our towel cards and our safe key as we were not told about them. They also never mentioned anything about having to make reservations in the dining room for dinner. We found the rooms were clean on the surface, but the tiles needed a better cleaning. The faucets were corroded and some of the furniture had rust spots on them. The curtains had mildew on them and our room was very musty smelling. There was no entertainment at night. The hot tub was also the same cold temperature as the pool. A nice part was that there were always pool chairs available at any time of the day. The food at the buffet was just OK. Tended to be the same menu day after day.
Stayed 7 nights in Jan 2025

2/10 Terrible

Robert

Stayed 6 nights in Jan 2025

2/10 Terrible

Jayne

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. Sadly, this place is nothing like the pictures. Everything was rusty, broken or falling apart. Our patio chair was broken, the sliding glass door was broken, we were given OPEN and half gone bottled water, the food was not good (a lot of cross contamination and unsanitary things), I ordered fish and was given steak, most of the staff are grumpy and not helpful, it was stinky and mouldy. There was no phone to call the front desk, I booked a king bed and was given 2 doubles, and they did nothing to make it right. Very unhappy with my stay.
Stayed 6 nights in Jan 2025