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Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive

On the beach, sun loungers, beach umbrellas, beach towels
On the beach, sun loungers, beach umbrellas, beach towels
On the beach, sun loungers, beach umbrellas, beach towels
Lobby
On the beach, sun loungers, beach umbrellas, beach towels

Reviews

8.0 out of 10

Very good

Popular amenities

  • 24/7 front desk
  • Room service
  • Spa
  • Bar
  • All inclusive
  • Gym

Explore the area

Map
Carretera Costera Sur Km 1.7, Cozumel, QROO, 77600
  • Dolphinaris
    4 min walk
  • Restaurant los Arcos
    1 min walk
  • ADO Tourist Terminal Playa del Carmen
    212 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    10 min drive

Room options

View all photos for Standard Room, Pool View

Standard Room, Pool View | In-room safe, iron/ironing board, free cribs/infant beds

Standard Room, Pool View

  • 322 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room (With Jacuzzi)

Superior Room (With Jacuzzi) | In-room safe, iron/ironing board, free cribs/infant beds

Superior Room (With Jacuzzi)

  • 355 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

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About this property

Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive

3.5-star hotel in Colonos Cuzamil
At Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive, spend the day on the beach where you can enjoy scuba diving. Then return for a meal at one of the hotel's 2 restaurants.
Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive offers 179 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. Plasma televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. After a day at the beach, enjoy amenities at Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive like an outdoor pool, a children's pool, and a fitness center.

A complimentary manager's reception is offered on select days. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This all-inclusive hotel also offers a garden and a terrace. Complimentary self parking is available on site.

Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive is a smoke-free property.

The hotel offers a complimentary manager's reception on select days.
Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive has 2 restaurants on site.
Room service is available.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Entertainment

Onsite entertainment and activities

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Free manager's reception
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Scuba diving

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free crib
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Front entrance ramp
  • Handrails in hallways
  • Handrails in stairways
  • Magnifying mirror
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Cozumel All Inclusive
Hotel Cozumel Resort All Inclusive
Hotel Cozumel Resort All Inclusive

Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 427 out of 1011 reviews" "
Rating 8 - Good. 290 out of 1011 reviews" "
Rating 6 - Okay. 148 out of 1011 reviews" "
Rating 4 - Poor. 85 out of 1011 reviews" "
Rating 2 - Terrible. 61 out of 1011 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Julio Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 22nd trip to Coz utilizing this locale 18 times or so, would not change it for anything else the HC & R will forever be "MY" hotel, 'nuff said!
Stayed 7 nights in Sep 2024

10/10 Excellent

Samantha Mariah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved access to the best snorkeling in the world! Why pay for the trips when you get it for free right out of the hotel!
Stayed 8 nights in Sep 2024

10/10 Excellent

Clinton Davison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with wonderful staff
Stayed 7 nights in Sep 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I stayed here. I liked it so well the first time, I made a point to come back here. The food was great, and there were always activities at the pool.
Stayed 7 nights in Sep 2024

10/10 Excellent

Philip, Eldora

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the easy availability of the dive shop! AND the beautiful, wonderful, polite, helpful and friendly staff! Cannot WAIT to come back!
Stayed 7 nights in Sep 2024

6/10 Okay

Kevin

Stayed 2 nights in Jun 2024

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

JOHN, OKC

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time.
Stayed 4 nights in Aug 2024

2/10 Terrible

Christian

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have travelled to hundreds of cities and hotels and this has to be the worst hotel and service I have ever received. I arrived a day late to my reservation and I get here and they give me a room that isn’t even mine as I had paid for the king size with jacuzzi which is their “top” room. The room that I paid for was being used by another visitor. To make matters worst I purchased a brand new portable speaker and it disappeared after I left it on the charger while I went out and did an activity. I made a report with the front desk as soon as I noticed it was gone, which was as soon I got back to my room first day out. They gave me the run around and didn’t try and fix the situation one bit. Instead they proceeded to insult my wife and I. Terrible terrible service. Food is also terrible for the price I paid.
Stayed 4 nights in Aug 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have visited a few times now and really enjoy the snorkeling and lockers for our SCUBA diving equipment, our charter picks us up at the pier. The food is always good AND the staff are always friendly.
Stayed 7 nights in Aug 2024

10/10 Excellent

Nicole Lee

Stayed 8 nights in Aug 2024

2/10 Terrible

Alexey

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is NOT worth
Stayed 8 nights in Aug 2024

8/10 Good

James M

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Just spent 8 days at this resort and this is my overall review. We went during down time so it was very quiet and not busy at all. The snorkeling right off the reefs outside of the resort is absolutely amazing we saw a little bit of everything from turtles and sting rays to hundreds of different kinds of fish and lobsters. We were disappointed that on the beach we rented a cabana and still had to get our own food and drinks there was no waitress for the cabana on the beach. The food was hit or miss but we never went hungry. There were several nights that the food was amazing. Several employees went above and beyond for us like Daniel and David in particular. We loved that we could rent a scooter right from the hotel so we could explore the entire island. We enjoyed the shows and games. The mexican folklore show is fantastic. The buildings are very dated but clean and nice. The room had great AC and a nice big bed. The bathroom is small but has everything you need. Our room had its own blacony with a jacuzzi tub but being so hot outside and with iguanas etc it was a bit hot and dirty so we did not use. The property needs updating but if you dont need bougie things its a great place to stay. Wish it was adults only but such is life. Also wish the drinks were a tad stonger and they had a larger beer selection but we made due just fine. We would definitely come back to visit this resort. Id love to see Wyndham put some money into updating like they did the Playa Del Carmen on
Stayed 7 nights in Aug 2024

8/10 Good

Natalia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the money
Stayed 5 nights in Apr 2024

6/10 Okay

Eric, Longview

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Have been staying here for a few years. The staff is top notch. Everyone is very polite and helpful. The hotel itself is in need of an overhaul. The lobby is fine, but the rooms are really in need of some updating. The plumbing in the rooms need to be replaced. There wasn't a dresser with drawers in our room, so we put clothing where ever we could. They do have refrigerators in the rooms. The pool is usually a highlight, but was so hot it might as well have been a hot tub: not refreshing at all. Hotel Cozumel is a budget friendly hotel. The food is okay, but nothing to brag about. Mexican night is pretty good. It's an average place to stay.
Stayed 7 nights in Aug 2024

2/10 Terrible

Calvin

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The cleanliness of the hotel was a major issue. My room was not properly cleaned, with visible dirt in the bathroom and on the floors. It gave the entire place a neglected feeling, which was very off-putting for a supposed resort. To make matters worse, the food options were extremely limited. I expected a variety of dining choices, especially at an all-inclusive resort, but that wasn’t the case. The few options available were repetitive and lacked flavor, leaving much to be desired. Overall, this hotel did not meet my expectations, and I would not recommend it to anyone looking for a relaxing and enjoyable vacation in Cozumel. There are better options out there.
Stayed 4 nights in Aug 2024

2/10 Terrible

Kia

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
The resort was not cleaned. The food variety is small. The taste to the food. The rooms were dirty and the beds were hard. Overall will NEVER recommend this resort to anyone
Stayed 4 nights in Aug 2024

2/10 Terrible

Martha Veronica

Liked: Staff & service
Disliked: Property conditions & facilities
One of the rooms we’re not ready and we got there around 5. Shower dirty and the tub too high so it made the shower head way to low. Pool dirty. Only 2 dining places and one of them is outdoors and too many flies and too hot. Decided to go to a different hotel and we only stayed one night at this hotel. We checked out way before check out time and they still charged me another day even though we spent only one night there. Don’t be fooled, the pictures look beautiful on their website but it’s way different once you’re in the hotel.
Stayed 4 nights in Jul 2024

10/10 Excellent

Kimberly Janeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing for a good weekend get away!!! 10/10 would recommend 😆
Stayed 3 nights in Aug 2024

6/10 Okay

Susan, San Antonio

Traveled with group
Liked: Amenities
Disliked: Property conditions & facilities
Wyndham should be ashamed to put their name on this property. Come on, spend some money on the rooms. Paint peeling on the shower ceiling, rust in the metal soap shelf in shower, I have no clue what the drain is in the tub, bathroom door wood is rotting out and peeling apart. Room 1128.
Stayed 7 nights in Aug 2024

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in and out were quick and easy. I only saw a line at check-in once during the two weeks we were there. They were very accommodating when we asked to change from our ocean view room to a pool view room. (The ocean view rooms do have a little road noise and the designated smoking area is on the lawn below/ in front of the ocean view rooms.) We have been here multiple times and appreciate that they are updating, a little bit at a time. The rooms now have refrigerators, new (comfortable) mattresses, a desk, and reading lamps above the beds. The public restrooms have also been updated. The sinks, showers, and toilets could use updating, but are functional. Service was mostly exceptional. The front desk staff were professional and handled the couple requests we had promptly. The majority of the employees were friendly from maids, servers, bartenders, to maintenance staff. The only service we would rate as poor, were some of the lunch service staff. They seemed more interested in chatting with each other than serving the patrons. There were some post hurricane repairs and painting going on during our stay, but there was no negative impact on the patrons. There was a variety of entertainment and some of it wasn't too bad. The meals were standard AI quality. There were usually enough choices that you could, generally, find something you could enjoy during each meal. The location is a plus for us, as we often go for walks, when not diving. It is an easy walk to shopping.
Stayed 13 nights in Jul 2024

2/10 Terrible

Esteban

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall a good hotel. Most of the staff is great but then you have those employees like Pedro in reservations that ruin it for everyone. Everything you can want outside of the resort is within a 20 minute walk and taxis are available. Rooms and A/C are good. Pool is nice and food is okay for an inclusive resort.
Stayed 5 nights in Aug 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hospitality great staff friendly helpful. Property is clean and well maintained
Stayed 8 nights in Aug 2024

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property is split not two sections, the first with the rooms and pool. You have to cross a four lane road to get to the 2nd part that includes the main dining room, dive shop and very small beach. There is a tunnel below the road but doesn’t include a ramp. The pool is a beautiful and a great size, never looked too busy. Unfortunately there is very little shade in or around the pool resulting in most guests jockeying for the handful of beds near the few trees which provide some shade. Could be significantly improved with parasols provided. The pool snack bar has a small menu (burgers, nachos etc.) which is limiting if you are there for more than a few days. Breakfast, lunch and dinner were all buffet style meals with minor tweaks each day but predominately the same each day. The food was ok, however became monotonous after a couple of days. They could also do with options for children as my kids would not have found much they liked. Overall the property was clean and tidy, the staff were friendly although you would often see them hanging out together around reception resulting in you having to approach/disturb a group of staff to ask a question or get help. I would stay at the hotel again but only if I was using it as a base for travel outside of the hotel. I would not bring my family (children) here as there was little for them and have stayed at other ‘all inclusive’ resorts that are more suited to families.
Stayed 5 nights in Aug 2024