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Cozumel Hotel & Resort, Trademark Collection by Wyndham

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cozumel Hotel & Resort, Trademark Collection by Wyndham

Private beach, sun loungers, beach massages, scuba diving
Private beach, sun loungers, beach massages, scuba diving
Outdoor pool, cabanas (surcharge), pool umbrellas
Outdoor pool, cabanas (surcharge), pool umbrellas
Private beach, sun loungers, beach massages, scuba diving

Reviews

7.6 out of 10

Good

Popular amenities

  • All inclusive
    All inclusive
  • On private beach
    On private beach
  • Bar
    Bar
  • Room service
    Room service
  • Gym
    Gym
  • Hot Tub
    Hot Tub

Explore the area

Map
Carretera Costera Sur km 1.7, Cozumel, QROO, 77600
  • Dolphinaris
    4 min walk
  • Palacio Municipal
    9 min walk
  • Stingray Beach
    12 min walk
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    9 min drive

Room options

View all photos for Suite, 2 Bedrooms, Non Smoking

Suite, 2 Bedrooms, Non Smoking | In-room safe, iron/ironing board, free cribs/infant beds

Suite, 2 Bedrooms, Non Smoking

  • 323 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | In-room safe, iron/ironing board, free cribs/infant beds

Family Room, Multiple Beds, Non Smoking

  • 323 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Bunk Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | In-room safe, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Non Smoking

  • 323 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

In-room safe, iron/ironing board, free cribs/infant beds

Junior Suite, 1 King Bed, Non Smoking

  • 323 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking | In-room safe, iron/ironing board, free cribs/infant beds

Room, 2 Double Beds, Non Smoking

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Non Smoking

Superior Room, 2 Double Beds, Non Smoking | In-room safe, iron/ironing board, free cribs/infant beds

Superior Room, 2 Double Beds, Non Smoking

  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Pool View

In-room safe, iron/ironing board, free cribs/infant beds

Room Standard With Pool View

  • Sleeps 4
  • 2 Queen Bed(s)

Similar properties

Pool

Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive

Pool
All inclusive
Spa
Kids pool
4.0 out of 5, Very Good, (1001)
The price is $174
per night
$212 total
includes taxes & fees
Dec 7 - Dec 8
Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive

About this property

Cozumel Hotel & Resort, Trademark Collection by Wyndham

3-star resort in Colonos Cuzamil
Catch some rays on Cozumel Hotel & Resort, Trademark Collection by Wyndham's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 2 restaurants. Housekeeping is available on request.
Cozumel Hotel & Resort, Trademark Collection by Wyndham offers 180 accommodations with safes and complimentary bottled water. Rooms open to balconies. 32-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers. Change of towels and change of bedsheets can be requested. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. A nightly turndown service is provided and housekeeping is offered daily.
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a private beach and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, facials, and manicures and pedicures.
Some rates at Cozumel Hotel & Resort, Trademark Collection by Wyndham are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply step outside to unwind on the resort's beach. Lie back and work on your tan with relaxing beach amenities like free beach club on site and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Cozumel Hotel & Resort, Trademark Collection by Wyndham like an outdoor pool and a children's pool.

A complimentary breakfast is offered each morning. Dining is available at one of the resort's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This beach resort also offers a spa tub, a fitness center, and a garden. Onsite self parking is complimentary.

Cozumel Hotel & Resort, Trademark Collection by Wyndham is a smoke-free property.

A complimentary full breakfast is served each morning between 7:00 AM and 10:30 AM.
Cozumel Hotel & Resort, Trademark Collection by Wyndham has 2 restaurants on site.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Cozumel Hotel & Resort, Trademark Collection by Wyndham are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet meals, snacks, and non-alcoholic beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Children's pool
  • Free beach club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Scuba diving
  • Spa tub
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free crib
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Beach loungers
  • Garden
  • On a private beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Property is also known as

Cozumel Resort Hotel
Hotel Cozumel & Resort
Hotel Cozumel Resort
Hotel Cozumel Cozumel
Cozumel Resort
Hotel Cozumel Resort
Cozumel Hotel & Resort, Trademark Collection by Wyndham Resort
Cozumel Hotel & Resort, Trademark Collection by Wyndham Cozumel

Cozumel Hotel & Resort, Trademark Collection by Wyndham Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 287 out of 1010 reviews" "
Rating 8 - Good. 378 out of 1010 reviews" "
Rating 6 - Okay. 214 out of 1010 reviews" "
Rating 4 - Poor. 95 out of 1010 reviews" "
Rating 2 - Terrible. 36 out of 1010 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
We were highly satisfied...very clean
Stayed 3 nights in Jul 2024

4/10 Poor

Hanna M

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty rooms, hammock reeked of cat urine. There were stains on the wall & on the floors, hot tub was “broken” the entire time we were there. Do your research because for $100/night there is a lot of other options.
Stayed 1 night in Jun 2024

6/10 Okay

Michael, Lawrence

Traveled with partner
Disliked: Property conditions & facilities
We are experienced users of all-inclusive resorts, staying at many different levels of luxury. We try not to over expect hotels amenities. The overall level of this hotel was slightly above average. Good>Rooms were nice and clean. Very accommodating for scuba divers who need to dry wet equipment. Bathrooms are dated and show wear that just a coat of white paint doesn't fix. But they serve the purposes they are for. Food served a la carte is really good. Buffets are meh, but variety is limited and not real exciting. There is a tunnel under the street so access to the beach area is safe and easy. Small but great little beach and bar. Very nice views at beach restaurant and bar. Drinks: They charge extra for half of their liquors on display. AI should be all AI, not just the bottom shelf. Staff: They seemed to be short staffed and the ones there do not seem to be too thrilled to be there. BAD> Pool lacks proper skimmer and surface is full of hair, skin oils, dirt, small leaves, rather nasty. Price> $235 per night could be spent at a higher end resort. Expedia did a "bait and switch." Hotel was advertised as an All Inclusive, but the price we booked was just breakfast only. It was not clarified on the Expedia website. We had to upgrade $110 per night for All inclusive. Not happy about that.
Stayed 3 nights in May 2024

4/10 Poor

Michelle

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Left room service plates in the hallway. Some workers are very good at their jobs some are just here. The people who booked the adventure trips at the hotel tried to charge us an extra $20 and when we asked for our $170 back the guy had to pull $20 out of his wallet. When we originally looked online to book it was $90 a night but booked a week later and it was $1400 for 8 nights because a conference came in so watch when you book. Double rooms has dressers, nightstands and tables but a king room has 1 stand, 1 suitcase rack, nightstands and a hammock so really no place to put your things. Rooms has a refrigerator, safe and 4 clothe hangers. Air works well. Some shade on beach across the street. Not really a kid friendly beach. About a 15 minute walk to town. 10 minute walk to grocery store. Breakfast was fantastic, ordered salads one night and it was drowning ind dressing. Hamburgers were precooked and flank steak had strange seasoning and potatoes were strange taste and texture.
Stayed 7 nights in May 2024

8/10 Good

Travis

Traveled with group
Liked: Amenities
The Wyndham name means nothing for this resort. It is a typical tile floor, dirty bathroom, patio light doesnt shut off until 9pm, absolutely no frills room that is located across the street from the beach. For the same money...you can get a cheap equivalent room on the beach. This one has. Dive Paradise licated on the property however. Food at this place is pretty good.
Stayed 6 nights in Apr 2024

8/10 Good

Maud

Stayed 4 nights in Apr 2024

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Most likely one of the worst hotel experiences I’ve had! I had to stay one night as it was close to a race I was running. Hotel had almost no food options, I ended up paying a crazy amount for a horrible buffet even though I had confirmed with them that I would be able to order from a menu restaurant. They would not turn off my balcony light even though I let them know it was important that I sleep early. The noise outside was so loud and you could hear every little thing all night. Breakfast was also subpar and very low quality food. Facilities need an update and there was dust and dirt everywhere. My room was damp and smelled if mold or something musty. Staff seem to agree with you when you tell them it’s not up to standard, not their fault but I continually tried to talk to someone. Location is out of the center so it’s not easy to go to other restaurants or bars.
Stayed 1 night in May 2024

6/10 Okay

Mark

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I have been to this property many times over many years, before it was Wyndham. This was my worst experience. The room had NO furniture whatsoever except the beds and a refrigerator. In the past there was a dresser, a table, and two chairs. I had to bring in a plastic chair from the veranda in order to sit on the room. They would not allow me to make a room charge for the first two days, insisting I paid cash. When I questioned it at the front desk, they said it was a mistake and it was fixed. The shower needs work. The shower head old and does not move and sprays everywhere. In the good side, the breakfast buffet was very good, as in the past. I still like staying there and will probably return, but Wyndham really screwed this place up.
Stayed 5 nights in Apr 2024

6/10 Okay

June

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Once you learn the rhythm it’s good. Bring lots of small bills for tips. Change your money to pesos before you get there.
Stayed 3 nights in Apr 2024

8/10 Good

Cynthia

Stayed 2 nights in Apr 2024

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed there numerous times and will stay there again. 10 walk to the grocery store and 20 walk into town. Love it.
Stayed 7 nights in Mar 2024

10/10 Excellent

Pierre

Stayed 1 night in Mar 2024

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stay here numerous times and always very happy with the location of the hotel to the grocery stores and to town for restaurant experiences. We'll be staying here again
Stayed 12 nights in Feb 2024

6/10 Okay

Bonnie

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2024

2/10 Terrible

Gene

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Pool was nice. Could not take use the shower drain did not work and the back door did not lock
Stayed 1 night in Feb 2024

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff, nice pool and patio area, easy access to local transportation
Stayed 7 nights in Jan 2024

10/10 Excellent

Cinthia

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 1 night in Dec 2023

2/10 Terrible

Brad

Stayed 7 nights in Jan 2024

8/10 Good

Arvind

Stayed 4 nights in Jan 2024

8/10 Good

Reza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

fany

Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My advice - don't stay here
(1) Check in was abominably slow. It took 42 minutes from the time I got in line to when I had my keys. Only one person checking people in and didn't seem to care how slow he was going. Other staff members were behind the front desk, milling around, doing nothing to help. (2) No lockers available for scuba gear at the dive operation. Pathetic. (3) workout room in a dilapidated, run-down state with missing and largely inoperable equipment. (4) noisy room facing one of the busiest roads on the island (5) dirty room with hair from previous guests on the floor and in the shower, stained towels, stained bedspread (6) leaking air conditioner dripping water on our bag until we discovered it. (7) pathetic and uncomfortable pillows (8) hallway water dispensers almost always empty or inoperative (9) curtain that was too thin and ill fitting to block out the very highly lit road front facing window at night.
Stayed 4 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

4/10 Poor

hugo

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures are great but the actual place is bad. Property maintenance poor. Front desk staff not friendly. Most of them work there because they have to, not because they want to . Dining buffet very limited in options.
Stayed 3 nights in Nov 2023