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Hotelcoz All Inclusive

3.5 star property

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Indoor pool, 4 outdoor pools
Presidential Suite | Terrace/patio
Courtyard
Deluxe Panoramic , Ocean View | 1 bedroom, in-room safe, individually decorated, individually furnished
Reception

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Room service
  • Hot Tub
  • Spa
  • Bar

Explore the area

Map
Playa Santa Pilar Km 4.5, Top Floor, Cozumel, QROO, 77600
  • Playa San Juan
    ‪17 min walk‬
  • Cozumel Maritime Terminal
    ‪7 min drive‬
  • Punta Langosta Pier
    ‪8 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪8 min drive‬

Room options

View all photos for Balcony Athletic Ocean View Guarantee

1 bedroom, in-room safe, individually decorated, individually furnished

Balcony Athletic Ocean View Guarantee

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Sky Top

Premium Sky Top | 1 bedroom, in-room safe, individually decorated, individually furnished

Premium Sky Top

  • 516.67 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Sky Ocean View

Sky Ocean View | 1 bedroom, in-room safe, individually decorated, individually furnished

Sky Ocean View

  • 516.67 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Ocean View Guarantee

1 bedroom, in-room safe, individually decorated, individually furnished

Balcony Ocean View Guarantee

  • 516.67 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Garden View

Garden View | 1 bedroom, in-room safe, individually decorated, individually furnished

Garden View

  • 516.67 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Relax by the oceanfront pool surrounded by lush greenery and a tranquil fountain.

El Cozumeleño Beach Resort - All Inclusive

  • Pool
  • Hot Tub
  • All inclusive
  • Spa
3.5 out of 5, Good, (1152)
$163 nightly
The price was $304
The price is $163 total
includes taxes & fees
El Cozumeleño Beach Resort - All Inclusive

About this property

Hotelcoz All Inclusive

3.5-star resort in Zona Hotelera Norte
Catch some rays at the beach or spend the day relaxing at Hotelcoz All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 2 restaurants.
Hotelcoz All Inclusive offers 251 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

An outdoor tennis court and complimentary bicycles are featured at the resort. 4 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and facials. The spa is open daily.
Hotelcoz All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At Hotelcoz All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Each day guests can enjoy a complimentary manager's reception. Dining is available at one of the resort's 2 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the resort's bars, which include 4 bars/lounges, a beach bar, and a poolside bar. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Complimentary self parking is available on site.

Hotelcoz All Inclusive is a smoke-free property.

A complimentary manager's reception is offered each day.
El Cocal - This beachfront buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Veranda - Overlooking the ocean and pool, this restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Lobby Bar - Onsite bar. Open daily.
Swim up Bar - Onsite bar. Open daily.
Snack Bar - Onsite bar. Open daily.
Room service (during limited hours) is available.

All inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
Room service during certain hours

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport drop-off shuttle (surcharge) from 8:00 AM to 4:00 PM on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 4 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Cocal
  • La Veranda
  • Lobby Bar
  • Snack Bar
  • Swim up Bar

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Books
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Indoor pool
  • Kayaking
  • Library
  • Mini golf
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Scuba diving
  • Snorkeling
  • Table tennis
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Indoor pool
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Newspapers in lobby
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • 5,381 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 9 floors
  • Banquet hall
  • Built in 1979
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 40 per person
  • Airport shuttle fee per child: USD 30 (up to 10 years old)
  • Early check-in fee: USD 60 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 11:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property

Property is also known as

HotelCoz Top Hotel Cozumel
HotelCoz Top Hotel
HotelCoz Top Cozumel
HotelCoz Top Resort Cozumel
HotelCoz Top Resort
Hotelcoz All Inclusive Resort
Hotelcoz All Inclusive Cozumel
Hotelcoz All Inclusive Resort Cozumel

Hotelcoz All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 84 out of 286 reviews
Rating 8 - Good. 90 out of 286 reviews
Rating 6 - Okay. 51 out of 286 reviews
Rating 4 - Poor. 29 out of 286 reviews
Rating 2 - Terrible. 32 out of 286 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maurizio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Apr 2025

10/10 Excellent

kimberley as

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay. The staff, food and weather was great! The rooms were a little dated but everything else made up for that. We hope to come back again, hopefully as soon as next year.
Stayed 14 nights in Apr 2025

6/10 Okay

Mary

Traveled with family
Liked: Cleanliness, staff & service
Very uncomfortable bed....we literally slep on an inch of foam over two connected box springs. The biggest complaint was the furniture and furnishings are very dated and in need of repairs. Staff was wonderful and so accommodating. Very kind and always respectful.
Stayed 7 nights in Apr 2025

6/10 Okay

Michael Ray Earl

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 8 nights in Mar 2025

6/10 Okay

Brandi

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The staff I did interact with for the most part were nice and helpful, however there is very limited dining. The restaurant that will only take you by reservation is not friendly nor helpful and compared to other all-inclusive resorts I've stayed at, the staff that would walk around and ask if you need drinks or anything else is almost non-existent a lot of the time so you dont get as much for your buck on drinks and food.
Stayed 4 nights in Mar 2025

10/10 Excellent

Vivien Kay, ann arbor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff!
Stayed 14 nights in Jan 2025

6/10 Okay

Amber Marie

Traveled with group, Traveled with partner
Disliked: Amenities
Very outdated. Food was meh, along with drinks. However… the beach was absolutely amazing! If you can look past some of the other items the beach is truly a dream.
Stayed 6 nights in Mar 2025

8/10 Good

Cameron

Traveled with family
Liked: Staff & service, amenities
For the money this place is a great value. We brought the whole family and the service was great and the beach is nice. The place is a little run down and there is not very much to do close to the hotel but if you want value for the money this place is for you.
Stayed 4 nights in Mar 2025

8/10 Good

Lisa, Kansas City

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2025

2/10 Terrible

mj, DAYTON

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
STAY AWAY - TERRIBLE SERVICE AND FALSE ADVERTISING DO NOT WASTE YOUR MONEY ON THIS HOTEL. I’ve traveled extensively throughout Mexico, the Caribbean, Central, and South America, and this is by far the worst hotel experience I’ve ever had. The main issue was the ATTITUDE OF THE STAFF—many employees were INCREDIBLY RUDE, UNHAPPY, and lacked any accountability. Even managers, including the front desk manager and the manager at Pepe Scuba, were disrespectful not only to us but to other guests as well. Here are the major issues we faced during our stay in March 2025: • HORRIBLE FOOD • “NICER” RESTURANT RESERVATIONS IMPOSSIBLE to obtain • "ROOM SERVICE" nonexistent • NO SAFE KEY • NO BACK UP LOCK ON INSIDE OF DOOR • NO REFRIGERATORS IN ROOM • WATER OUTAGE several hours one day • HOT TUBS ARE A JOKE - the one working is COLD • NO LANDLINE PHONE to contact front desk • LOUD MUSIC by the pool, making it impossible to relax. • UNPROFESSINAL STAFF lied to us several times and scolded us for not wearing wristbands that kept ripping • SCOLDED FOR DRYING WETSUITS by pool bc room too damp to dry there On the plus side, the room was spacious, the bed was decent, the Wi-Fi was reliable, the AC worked, and the hotel seemed generally safe (nothing was stolen from our room). However, the OVERALL EXPERIENCE WAS SO DISAPPOINTING THAT I WOULD NOT RECOMMNED THIS HOTEL TO ANYONE. AVOID AT ALL COSTS.
Stayed 7 nights in Mar 2025

10/10 Excellent

David Anthony, Zieglerville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very accommodating and pleasant! I always have a very welcoming experience here. Went during Carnival, and had a wonderful time. Town is a 60min walk, or a quick taxi ride.
Stayed 14 nights in Feb 2025

2/10 Terrible

Michaelle

Stayed 6 nights in Jan 2025

8/10 Good

michael

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Second stay in 25 years, Property needs a little Maintenace. Would stay again for the price.

8/10 Good

Sabrina

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff and service were excellent. Thank you Paolino, Victor and Fatima for going above and beyond. The facility does need some upgrade. We did not have hot water for most of our stay. The elevator also broke down which made it hard with a baby in a stroller (we were on the top floor).
Stayed 7 nights in Feb 2025

10/10 Excellent

Nicole S

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very kid friendly and the beach was amazing!
Stayed 8 nights in Feb 2025

2/10 Terrible

Pratul Bhailal

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We found the resort to not be a true representation of what was described in the Expedia listing. It is in disrepair and old. Our room was large but it smelled moldy. The sheets and towels were stained, holes from wear and due to threadbare, felt like sandpaper. Since the rooms are outdated and do not offer enough outlets for phones, iPads and electrical devices. Our sofa was stained and literally one side was completely torn. The food was like a cafeteria buffet which was bland and left us craving food that was authentic to Mexico. You will find you will need to go into town for food. The only saving grace was the staff and the views. They are truly wonderful, especially considering what the staff must work with. The only staff member we found to not be pleasant was Javier.
Stayed 16 nights in Feb 2025

6/10 Okay

Brenda L

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff is amazing and the snorkeling is awesome! The hotel is going down hill. This is our 4th time here and we will not be back. You have to fight for chairs every morning, people are claiming them at 6pm the night before. We had people take our towels, steal our chairs..etc. The rooms are very musty, falling apart, sinks backing up. The food selection is the same every day, if you eat at the reservation restaurant it takes almost 2 hours. No nightly entertainment.
Stayed 8 nights in Feb 2025

4/10 Poor

jenna lynn

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pros wait staff, beach and snorkeling. Thats it. Cons. Rude front desk, horrible food, gross pool. Bad communication with booking, horrible beds, no entertainment, not many places to sit outside in the evening. Bathfroom ceiling leaked. Hot water worker sometimes same with air conditioning. Wjen we checked in we booked 2 double beds. And they tried to give us one king room and saod nothing else was available. We went to the room and all the electrical was torn aparr and hanging from the ceiling. They said it woild be 15min to fix it. I simply asked for a different room theu said there were none. After a hour the room obviously was still not ready. Again asked foranother room and was told there were none. I said we need a room with electricity. Fonally magically we got a room woth 2 beds. Several others were having similar issues chexking in. Its a 1 star place at best.
Stayed 7 nights in Feb 2025

4/10 Poor

Travis

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, location, and views are amazing (oceanview balcony in every room!), along with the beautiful beach area, great snorkeling, and miniature golf! The property is older but is very clean. The only things that would be nice additions are bike rentals for guests to explore the area, more beach chairs, replacing old mattresses, and more consistency and quality of drinks. Even with those minor issues, there is so much to love about this place-- this was our 3rd time staying here and it has improved each time.
Stayed 8 nights in Feb 2025

10/10 Excellent

Crystal Ann

Liked: Cleanliness, staff & service, property conditions & facilities
All staff friendly and always willing to help you you needed it.
Stayed 7 nights in Feb 2025

8/10 Good

Janet Marie

Traveled with family
Liked: Cleanliness, staff & service
What i loved was snorkling right off the beach. I love ocean view from room. My only issue was beach palapas reserved by 2am!
Stayed 7 nights in Feb 2025

8/10 Good

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Positives: Nice location, amazing snorkeling, decent food for the price, great staff, reasonably clean, not a "party central" atmosphere. Negatives: Property is older, premium foods are limited (bacon, french fries, cheese not on buffet), resort did not respond to multiple emails and messages I sent prior to arrival. Strangely, the resort charged me 1 penny after I left. I think it was related to the hold that was refunded to me, but it's odd. Scuba shop on property is wonderful, competent, and cheap.
Stayed 7 nights in Feb 2025

10/10 Excellent

Monica Denel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel stay was wonderful. The only thing bird flying around food not good. No entertainment and bed to hard other then that the staff is wonderful, hotel and food was excellent. I really enjoy my stay
Stayed 3 nights in Feb 2025

10/10 Excellent

Clark

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent laid back 3 star resort. Great local food. Not a five star, but great value!! Have gone 4 years in a row
Stayed 7 nights in Jan 2025