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Illa Cozumel

2.5 star property

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Photo gallery for Illa Cozumel

Outdoor pool
Deluxe Double Room, 1 Queen Bed, Courtyard View | Bathroom | Shower, free toiletries, hair dryer, shampoo
Terrace/patio
Signature Double Room, 1 King Bed | View from room
Superior Double Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
Centro, Cozumel, QROO, 77600
  • San Miguel Church
    ‪3 min walk‬
  • Cozumel Maritime Terminal
    ‪6 min walk‬
  • Punta Langosta Pier
    ‪14 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪3 min drive‬

Room options

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Superior Double Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 Queen Bed, Courtyard View

Deluxe Double Room, 1 Queen Bed, Courtyard View | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Double Room, 1 Queen Bed, Courtyard View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Elite Double Room, 1 King Bed

Elite Double Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Elite Double Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room, 1 Queen Bed, Courtyard View

Classic Double Room, 1 Queen Bed, Courtyard View | Terrace/patio

Classic Double Room, 1 Queen Bed, Courtyard View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Double Room, 1 King Bed

Signature Double Room, 1 King Bed | View from room

Signature Double Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Double Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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  • Parking included
  • Free WiFi
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The price is $90
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$112 total
includes taxes & fees
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About this property

Illa Cozumel

Hotel in Colonia Centro
Along with an outdoor pool, this hotel has a microwave in a common area and free self parking. WiFi in public areas is free. Housekeeping is available on request.
Illa Cozumel offers 19 air-conditioned accommodations with safes and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.
Recreational amenities at the hotel include an outdoor pool.
Illa Cozumel features an outdoor pool, a microwave in a common area, and a water dispenser. Wireless Internet access is complimentary. Limited complimentary onsite parking is available on a first-come, first-served basis.

Illa Cozumel has designated areas for smoking.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Toilet paper

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours

Access methods

Access code, front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property is also known as

Illa
Illa Cozumel Hotel
Illa Cozumel Cozumel
Illa Cozumel Hotel Cozumel

Illa Cozumel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 54 out of 80 reviews
Rating 8 - Good. 14 out of 80 reviews
Rating 6 - Okay. 5 out of 80 reviews
Rating 4 - Poor. 4 out of 80 reviews
Rating 2 - Terrible. 3 out of 80 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Liz

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The reason i am giving this hotel 1 star reviews is i because they did not allow us to stay here. i booked this hotel last min in cozumel after finishing a water tour and having dinner, we decided to stay 1 might in cozumel because our oroginal stay was i akumal. Due to being in a water tour we did not have my passport on is and my husband was the only one that had physical card id. They didnt allow us to check in. From the get go the front staff was not friendly. Expedia did not have this policy easily visible and illia does not have it posted on their website. And its not logical to expect customers to carry their passports with them if they just got off a boat tour and its last min onlh booking for 1 night. So i basically paid for a room and wasnt able to check in. We had to lay another hotel room that had no issues booking us just with my husbands id and they did not refund us the money we paid.
Stayed 1 night in Dec 2024

10/10 Excellent

Mohamed

Stayed 2 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Bao Chau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful gem in Cozumel
Beautiful gem in Cozumel! Close to everything and yet, super peaceful! Amazing spot for a couple. It was romantic and comfortable! The rooms have a nice modern and welcoming design. Having a free drinkable water source was also a great plus!
Stayed 3 nights in Sep 2024

10/10 Excellent

Marie

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful, quiet and great location. It was wonderful!!! Highly recommend!!
Stayed 3 nights in Aug 2024

2/10 Terrible

Sheriffa

Stayed 2 nights in Jun 2024

6/10 Okay

Gerardo

Liked: Cleanliness
Disliked: Staff & service
Esta bien ubicado. El personal no fue tan amable, pareciera que te estan haciendo un favor.
Stayed 4 nights in May 2024

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and quick walk to downtown and ferry, I saw in other reviews complaints about the noise, but it was really quiet area for us, lots of restaurants: bar within distance and check out Cocomama tiki bar for great cocktails!
Stayed 3 nights in Mar 2024

4/10 Poor

Rod

Traveled with partner
very nice facility with great staff. unfortunatley we had no hot water to the sink. Reported to staff and sent an email to their head office with no reply from either. Facility is very close to a loud night club so take ear plugs. Breakfast is very minimal. Dont usually complain but for the price and giving head office a chance to rectify the problem with no reply I felt things should be reported.
Stayed 7 nights in Feb 2024

10/10 Excellent

Nadia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice personal property great staff
Stayed 2 nights in Jan 2024

8/10 Good

Shannon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was required to pay in cash at the property. No water in rooms. Near taxi depot and the zocalo. Breakfast was sweet breads only.

10/10 Excellent

Andres

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! Great attention from staff, great communication about check in and door codes. Great having a little breakfast with pastrys, juice and fruit available. Wifi was reliable, beds were comfortable, shower was hot, had a clean room, clean towels. It was very nice staying here, would highly recommend!
Stayed 2 nights in Jan 2024

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Cozumel!
It was amazing, clean, comfortable, and the staff was both friendly and helpful! Great location, too (downtown). Would definitely stay again!
Stayed 5 nights in Jan 2024

8/10 Good

Goldie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Daylene

Stayed 4 nights in Jan 2024

8/10 Good

Goldie

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Dov

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect in center walking distance to all. The problem was the room had a sewer smell. And they couldn't do anything.
Stayed 2 nights in Dec 2023

10/10 Excellent

Marc

Stayed 2 nights in Nov 2023

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a super cool boutique hotel that has everything you need. The pool area has great chairs and bed like seating. You can walk to the plaza and the ferry. We will definitely stay again!
Stayed 5 nights in May 2023

4/10 Poor

Charles

Traveled with partner
Disliked: Property conditions & facilities
The property appears nice from pictures, but..... 1. Was not able to sleep until 4 am due to very very loud music from near by club. 2. Pool and lounge area is dirty 3. Shower and room very basic My wife and I actually paid for two nights but left after one due to conditions.
Stayed 2 nights in May 2023

10/10 Excellent

Barry

Stayed 1 night in Mar 2023

10/10 Excellent

Tac

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, secure, safe, comfortable. Great pool area to relax
Stayed 9 nights in Mar 2023

10/10 Excellent

Barry

Stayed 1 night in Feb 2023

10/10 Excellent

Simon

Stayed 4 nights in Mar 2023