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Occidental Cozumel - All Inclusive

4.0 star property

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Photo gallery for Occidental Cozumel - All Inclusive

Private beach, sun loungers, beach towels, beach massages
Exterior
Restaurant
Exercise/lap pool
Children's play area - outdoor

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • 24/7 front desk
$176
includes taxes & fees
Sep 23 - Sep 24

Explore the area

View in a map
Km 16.6 Carretera Sur, El Cedral, San Francisco, Palancar, Cozumel, QROO, 77600
  • San Francisco Beach
    ‪19 min walk‬
  • Mr. Sancho's Beach Club
    ‪3 min drive‬
  • Playa Mia Grand Beach and Water Park
    ‪3 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪23 min drive‬

Room options

View all photos for Deluxe Room (Concierge)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Concierge)

9.4 out of 10
Exceptional
(28 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Romance)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Romance)

7.8 out of 10
Good
(6 reviews)
  • 441 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Royal Level Luxury

Royal Level Luxury | Free minibar, in-room safe, desk, blackout drapes

Royal Level Luxury

8.4 out of 10
Very good
(27 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Deluxe)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room (Deluxe)

8.2 out of 10
Very good
(115 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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  • Pool
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  • Breakfast included
4.0 out of 5, Very Good, 1,004 reviews
Allegro Cozumel All Inclusive

About this property

Occidental Cozumel - All Inclusive

4-star Cozumel property close to San Francisco Beach
Catch some rays on Occidental Cozumel - All Inclusive's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 7 restaurants. Housekeeping is available on request.
Occidental Cozumel - All Inclusive offers 247 accommodations with free minibar items and safes. 32-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Occidental Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. At Occidental Cozumel - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 7 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public areas are equipped with complimentary wireless Internet access. This Colonial property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Onsite uncovered self parking is complimentary.

Occidental Cozumel - All Inclusive has designated areas for smoking.

A complimentary full breakfast is served each morning between 7:00 AM and 11:00 AM.
Occidental Cozumel - All Inclusive has 7 restaurants on site.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scooter/moped rentals

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,392 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In a national park
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 11 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Colonial architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Free in-room WiFi has a 2-device limit; WiFi in public areas is also free and has a 2-device limit

Property is also known as

Cozumel Grand Occidental
Occidental Grand Cozumel
Occidental Grand Cozumel All Inclusive
Grand Cozumel
Grand Occidental Cozumel
Occidental Cozumel
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Occidental Grand Cozumel Resort All Inclusive
Occidental Grand Resort All Inclusive
Occidental Cozumel Resort
Occidental Resort
Occidental Grand Cozumel Hotel
Occidental Cozumel All Inclusive
Occidental Cozumel All Inclusive All-inclusive property
Occintal Cozumel Inclusive
Occidental Cozumel - All Inclusive Cozumel
Occidental Cozumel - All Inclusive All-inclusive property

Occidental Cozumel - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 362 out of 1004 reviews
Rating 8 - Good. 287 out of 1004 reviews
Rating 6 - Okay. 183 out of 1004 reviews
Rating 4 - Poor. 84 out of 1004 reviews
Rating 2 - Terrible. 88 out of 1004 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Barbara

Stayed 4 nights in Jun 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Property is like Colonial or hacienda Nice to stay Food average no that many option, specialty restaurant limit and by reservation.
Stayed 8 nights in May 2025

10/10 Excellent

Heather, Massillon

Liked: Cleanliness, amenities, property conditions & facilities
I’ll start by saying we chose this hotel because we stayed next door at allegro years ago and loved the area but not the food at that resort. The reviews for food here at Occidental were mixed but my whole group was happy with the food, the buffet was good and the special restaurants were the best I’ve had at any resort. The staff was friendly, we had no problems having plenty of water available to drink. The beach is smaller but nice, we enjoyed the kayaks available for free. The beds were comfortable and the air conditioning worked great. Our snorkel trip and fishing trip picked us right up at the dock, the chef in the Mexican restaurant cooked our fresh caught Mahi Mahi and it was delicious. Overall I would definitely come back here, I think it was everything you could want for the low price.
Stayed 5 nights in May 2025

6/10 Okay

Thomas Brad

Liked: Cleanliness, property conditions & facilities
Cons: check-in was not welcoming, it was a lecture about rules. Don’t lose your bracelet, towel or electricity card or it will cost you $. You get 3 restaurant reservations for a 7 night stay and they will not seat you without it even if it is empty. (It was suggested to tip the maître d’ $20 by other guests) The claim of 7 restaurants is very misleading. The restaurants are not all open every night. There is a buffet, Mediterranean (Italian), Mexican, seafood, one restaurant is just for royal level and the pizza place only open 9:30 pm to 1:30 am. So you will eat at he buffet a lot! Dress code at restaurants not enforced at all even though you get the lecture about it. Service at the buffet was just not good. It took forever to get coffee in the morning. No A/C at buffet. At lunch it was too hot to eat. Too many more cons to mention. Needless to say, we won’t be back. Pros: room was comfortable. A/C worked well. Housekeeping was great. Cozumel is gorgeous. Resort grounds are very well kept. Random info: cab to town and back $42 for 2 people. Not many top shelf liquors. No app to make reservations, order room service or see activities.
Stayed 7 nights in May 2025

6/10 Okay

Inna

Stayed 7 nights in May 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so kind and helpful!! Very clean! Restaurants on the resort top notch! Will definitely be back!
Stayed 5 nights in May 2025

10/10 Excellent

Houa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was adorable! Food was great
Stayed 4 nights in May 2025

10/10 Excellent

Daniel, Shelby Twp.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Occidental Cozumel is a beautiful resort with lush vegetation, layed back atmosphere and friendly staff. The food is good and the restaurant on the ocean shore is my favorite. The rooms are nice and comfortable. Unfortunately, if no actions will be taken for protecting the erosion, the pool and restaurant walls will crumble into the sea at the first severe storm. Dropping some boulders and rocks at the foot of the wall will brake the waves and protect from further erosion.
Stayed 8 nights in May 2025

6/10 Okay

Stephanie

Stayed 7 nights in May 2025

6/10 Okay

Stephanie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is absolutely gorgeous with lush greenery everywhere. Rooms were spacious , clean and very comfortable. Pools were not overly crowded and they had one pool just for adults, which was nice. They have an onsite dive center, though difficult to get to this was the main reason for choosing this resort and the staff at the shop and on the boats were absolutely amazing and so much fun to be with. Tao at the excursion desk was great too. He found us an excursion that included all the activities the group wanted to do with out breaking the bank. The downside to our stay was the customer service of the front desk. They lacked basic customer service skills or simply did not care to even try to make guests happy. When there was a problem they had no desire to provide a solution or resolve the concern and when pushed they had a lack of follow through. Another minor inconvenience was they made it next to impossible to make dinner reservations (don’t even waste your time trying if you have a large party) and they would move were the buffet was without any notice. There beach area was small but that was unavoidable due to the last hurricane. So all in all this resort was a good value for the money and we would likely return but not with a large group.
Stayed 5 nights in May 2025

10/10 Excellent

Zakaria

Stayed 7 nights in May 2025

8/10 Good

Brian

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
The food was always fresh and wasn't totally the same every day. The pool was always clean. Waiters and waitresses were active. I didn't like that you had to wait until 11:00 to get a beer.
Stayed 7 nights in May 2025

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only negative is the check in process, have to stand in heat with no welcome cocktail. Making dinner reservations was a hassle with Ms. Baza but grounds are gorgeous, food was great and the staff was awesome especially Danny Devito, Miguel, Sophia and all the bartenders. Brian at front desk did great job. Room was clean and spacious. The beginning was a rough start but because of the above mentioned and several others definitely turned it around for us! We will be back!
Stayed 7 nights in May 2025

10/10 Excellent

David Patrick, West Richland

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked the food and the staff was very friendly. We recommend it
Stayed 7 nights in May 2025

8/10 Good

Babak

Stayed 6 nights in May 2025

10/10 Excellent

Victoria, Berlin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the layout of the property and we stayed in Building 18. We liked the fact that there are "specialty restaurants" with sit down seating but the food was just okay. Sometimes the buffet dinner was better. We did not like that the scuba shop wanted to charge us $5 per person per day, just for a boat to come pick us up to go scuba dive every day. We felt that was odd since we were guest at the hotel. It would also be nice to get a print out of the weeks buffet theme and evening entertainment, so we could plan our week. We did upgrade to the specialty check in level but was unimpressed with Daniella's personality and charm. I never got my beach towel cards, and she never mentioned booking the specialty restaurants had to be booked with her. Everyone else was wonderful & helpful
Stayed 7 nights in Apr 2025

6/10 Okay

Dixie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

8/10 Good

Gary Lee

Stayed 5 nights in May 2025

10/10 Excellent

James William

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for scuba diving. Staff is very friendly and helpful.
Stayed 9 nights in May 2025

2/10 Terrible

Walter

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

2/10 Terrible

Walter

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience of my life. I would definitely avoid this place at all costs. My minor children were harassed by the managers and accused of breaking a door that they did not break, and held us hostage over some pretense when we were trying to check out and get to the airport. Everything on the property was broken, including cabanas. The walkway to the beach and there were wild animals running through an unsanitary conditions in the buffet. Most of the beach here is gone from hurricane damage and what's left is not very desirable. I've had friends stay at other resorts on the island, including the westins which provide much better value. Definitely avoid this "resort". It definitely a last resort.
Stayed 7 nights in Apr 2025

8/10 Good

Ralph N

Stayed 6 nights in Apr 2025

8/10 Good

ashley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to relax, small pool but they had great activities every day, Axle and Jesus made to stay comfortable and entertaining. 5 stars to those guys.
Stayed 7 nights in Apr 2025

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms .. friendly staff .. there were some difficulties with accommodations for dining options based on the availability to make reservations.. maybe the person handled that was gone for the day or something .. but, it should’ve been a simple task. Overall a good experience. I would go here again.
Stayed 7 nights in Feb 2025