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Hotel Valaisia Crans Montana, a Faern Collection Resort

4.0 star property

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Photo gallery for Hotel Valaisia Crans Montana, a Faern Collection Resort

Body treatments, aromatherapy, massages
Family Room, Mountain View | In-room safe, desk, blackout drapes, free WiFi
Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
Family Suite | In-room safe, desk, blackout drapes, free WiFi
Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Breakfast included
  • Gym
  • Hot Tub
  • Housekeeping

Explore the area

Map
Route de Vermala 10-12, Montana, Crans-Montana, VS, 3963
  • Montana - Cry d'Er Gondola
    ‪2 min walk‬
  • Golf Club Crans-sur-Sierre
    ‪3 min drive‬
  • Aminona Gondola Lift
    ‪7 min drive‬
  • Sion (SIR)
    ‪34 min drive‬

Room options

View all photos for Cosy Single Room

In-room safe, desk, blackout drapes, free WiFi

Cosy Single Room

  • 141 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Comfy Double Room

In-room safe, desk, blackout drapes, free WiFi

Comfy Double Room

  • 201 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Cosy Single Room, Mountain View

Cosy Single Room, Mountain View | In-room safe, desk, blackout drapes, free WiFi

Cosy Single Room, Mountain View

  • 161 sq ft
  • Mountain view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Comfy Double Room, Mountain View

Comfy Double Room, Mountain View | In-room safe, desk, blackout drapes, free WiFi

Comfy Double Room, Mountain View

  • 205 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Maxi Triple Room

In-room safe, desk, blackout drapes, free WiFi

Maxi Triple Room

  • 334 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Suite

Family Suite | In-room safe, desk, blackout drapes, free WiFi

Family Suite

  • 624 sq ft
  • Mountain view
  • Sleeps 5
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room, Mountain View

Family Room, Mountain View | In-room safe, desk, blackout drapes, free WiFi

Family Room, Mountain View

  • 291 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Maxi Triple Room, Mountain View

In-room safe, desk, blackout drapes, free WiFi

Maxi Triple Room, Mountain View

  • 269 sq ft
  • Mountain view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Room

In-room safe, desk, blackout drapes, free WiFi

Family Room

  • 269 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

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About this property

Hotel Valaisia Crans Montana, a Faern Collection Resort

4-star hotel in Montana
After a day on the slopes, return to Hotel Valaisia Crans Montana, a Faern Collection Resort to dine at the restaurant, drink at the bar/lounge, and enjoy comforts including an indoor pool and a full-service spa.
Hotel Valaisia Crans Montana, a Faern Collection Resort offers 134 accommodations with safes and bathrobes. 50-inch flat-screen televisions come with digital channels.

Bathrooms include showers, slippers, and hair dryers. This Crans-Montana hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

An indoor pool, a children's pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a lazy river, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. At the end of the day, order après-ski drinks at the hotel's bar.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary. This ski hotel also offers ski storage, an indoor pool, and a children's pool. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available. A total renovation of this property was completed in February 2022.

Hotel Valaisia Crans Montana, a Faern Collection Resort is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Eteila Brasserie - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (CHF 18 per day; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Eteila Brasserie

Things to do

  • 18-hole adjacent golf course
  • Arcade/game room
  • Bicycle rentals
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Gym
  • Hot tub
  • Indoor pool
  • Lazy river
  • Library
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Indoor pool
  • Lazy river
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Massage
  • Spa open daily

Accessibility

  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Elevator
  • Hardwood flooring in public areas
  • Tile flooring in public areas

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Fireplace in lobby
  • Renovated entire property - February 2022
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open Monday - Thursday (7:00 AM - 11:00 PM) and Friday - Sunday (6:00 AM - 5:30 AM)
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests arriving after 10 PM can collect their room key from reception.

Renovations and closures

This property is closed from April 30 2025 to June 6 2025 (dates subject to change).
The property is closed between April 10 and June 15.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.50 per night for guests aged 6-15 years old. This tax does not apply to children under 6 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: CHF 18 per day (in/out privileges)
  • Pet fee: CHF 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to October
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is required for transportation to and from this property
Parking height restrictions apply

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Hotel Valaisia
Hotel Valaisia Montana
Valaisia
Valaisia Montana
Hotel Valaisia Crans-Montana
Arenas Resort Valaisia Crans-Montana
Arenas Valaisia Crans-Montana
Hotel Arenas Resort Valaisia Crans-Montana
Crans-Montana Arenas Resort Valaisia Hotel
Hotel Arenas Resort Valaisia
Arenas Valaisia
Hotel Valaisia
Arenas Valaisia Crans Montana
Arenas Resort Valaisia
Valaisia Crans Montana
Faern Crans Montana Valaisia
Hotel Valaisia Crans Montana a Faern Collection Resort
Hotel Valaisia Crans Montana, a Faern Collection Resort Hotel

Hotel Valaisia Crans Montana, a Faern Collection Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 34 out of 60 reviews
Rating 8 - Good. 13 out of 60 reviews
Rating 6 - Okay. 9 out of 60 reviews
Rating 4 - Poor. 1 out of 60 reviews
Rating 2 - Terrible. 3 out of 60 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room w spectacular view Great professional and helpful staff Very nice spa area with pool hamam and sauna I even went into the cold plunge
Stayed 5 nights in Jan 2025

10/10 Excellent

Ziga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

James

Stayed 3 nights in Dec 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel for a family

We really enjoyed our stay in this hotel. The staff was welcoming and very helpful. Everything was clean. What we enjoyed the most was the inner pool and spa.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Ski Trip

We really enjoyed our stay. The location is amazing. Easy walk to the restaurants and shops and right next to the ski lift.
Stayed 2 nights in Dec 2024

4/10 Poor

Sonya

Stayed 6 nights in Dec 2024

6/10 Okay

Philip

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Amazing access to ski lifts. Housekeeping was poor and room was much too small for 4 people.
Stayed 6 nights in Dec 2024

8/10 Good

Lea Maria

Stayed 1 night in Jul 2024

8/10 Good

Ananda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, very nice location, would have appreciated move vegan options at breakfast, but otherwise really great!
Stayed 1 night in Sep 2024

10/10 Excellent

Rajesh, London

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff who went over and beyond in helping us. Special mention for Ryan and Frederick who resolved an issue we had without any discussion. Thank you
Stayed 2 nights in Aug 2024

10/10 Excellent

Eyad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

Lovely stay for 6 nights. Location, views and comfort all satisfying.
Stayed 6 nights in Jul 2024

10/10 Excellent

Andrea

Stayed 1 night in Jul 2024

10/10 Excellent

Daniel, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and helpful. The Spa/pool area is really nice! Especially after a day of skiing! Although note that it closes at 7PM and not 8PM as it’s indicated. Definitely would recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, room , spa and breakfast were all Spot on and the proximity to the ski gondola was fantastic
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

NELIA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELLENT

Stayed 2 nights in Feb 2024

2/10 Terrible

Tarek

Liked: Staff & service
Disliked: Property conditions & facilities
Looks like it should have been demolished 50 years ago. It’s advertised as 4 stars. It far away from even 1 star
Stayed 1 night in Jun 2023

10/10 Excellent

Jenni

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2023

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable, great ski access, nice bar and rooms

Lovely finish and fit out with hansgrohe bathroom fixtures, nice touches like cotton blankets in rooms for extra layers. Bed linen good, but sadly no feather pillow options, and the synthetic ones were cheap and hot (and not very comfortable). Decent breakfast and nicely fitted out bar lounge area too. Super convenient for the Montana (G) piste lift. Also a ‘hidden’ escalator to get down / up from town level which didn’t discover until third night - reception could’ve mentioned earlier as a handy check in tip!
Stayed 3 nights in Mar 2023

6/10 Okay

Peter

Liked: Cleanliness, property conditions & facilities, room comfort

Schöne Aussicht

Zimmer mit herrlicher Aussicht auf das Alpenpanorama. Restaurant mit Kantinenniveau. Grosse Wellness Area. Leider werden im Dampfraum und Sauna keine Hygiene Anforderungen angewendet. Alle sitzen im Badekleid im eigenen Schweiss auf den Sitzen. Der nächste setzt sich dann ebenfalls auf die verschwitzten Sitze.
Stayed 1 night in Jan 2025

8/10 Good

Sébastien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Aline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Didier

Liked: Cleanliness, room comfort

Des prestations décevantes et 140€ facturés en +

J'ai séjourné 3 nuits. Les + : l'emplacement au pied du télécabine - Le nouveau Spa au top - La déco du lobby et de a chambre, très cosy Les - et irritants qui motivent mes notes: 1. La chambre: TV inopérante pendant les 3 jours - Prise USB tête de lit inopérante - Douche complètement bouchée par le calcaire - Douche glacée aux heures de pointe ( problème de chaufferie selon de directeur) - Des bouteilles d'eau sont proposées en chambre, dans les faits elles sont remplies de l'eau du robinet de la salle de bain... 2. Le petit déjeuner: pas digne d'un 4*! 3. Les couloirs: sans âme 4. Et enfin: au moment du check-out je reçois une facture 140€ moins chère que ce qui m'a été facturé. Hotels.com me répond que l'hotel c'est donc trompé dans les tarifs que l'hotel leur a communiqué au moment de la réservation. Quand à l'établissement, il me répond que celà correspond aux frais de hotels.com, soit presque 47€ / nuit (ce dont je n'aurais jamais dû être informé...) J'ai eu un long échange avec le directeur de l'hotel très sympathique, mais impuissant devant tous les problèmes auxquels ils avait à faire face en cette période de Noel (chauffage, TV, ménage etc.) Malgré son engagement, je n'ai jamais reçu de proposition de solution commerciale de sa part pour ces 140€ facturés. Tous ces points me laissent un souvenir très mitigé et indigne d'un hotel 4*, qui plus est d'une chaine hotelière renommée. Dommage car l'hôtel a de nombreux atouts
Stayed 3 nights in Dec 2024

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Familien Trip

Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024