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Europa Gatwick Hotel & Spa

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Europa Gatwick Hotel & Spa

Indoor pool
Spa
Executive Double Room | Desk, free cribs/infant beds, free rollaway beds, WiFi
Garden
Sports facility

Reviews

5.6 out of 10

Popular amenities

  • Gym
  • Pool
  • 24/7 front desk
    24/7 front desk
  • Hot Tub
    Hot Tub
  • Bar
    Bar
  • Room service
    Room service

Explore the area

Map
Balcombe Road, Maidenbower, Crawley, England, RH10 7ZR
  • Tulley's Farm
    4 min drive
  • Hawth Theatre
    5 min drive
  • Tilgate Park
    8 min drive
  • London (LGW-Gatwick)
    7 min drive

Room options

View all photos for Standard Double Room

Standard Double Room | Desk, free cribs/infant beds, free rollaway beds, WiFi

Standard Double Room

  • 129 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Family Room | Desk, free cribs/infant beds, free rollaway beds, WiFi

Family Room

  • 129 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Bunk Beds OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, free cribs/infant beds, free rollaway beds, WiFi

Standard Twin Room

  • 129 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Double Room

Executive Double Room | Desk, free cribs/infant beds, free rollaway beds, WiFi

Executive Double Room

  • 129 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Lodge Room

Desk, free cribs/infant beds, free rollaway beds, WiFi

Lodge Room

  • 129 sq ft
  • Sleeps 3
  • 1 Twin Bed

View all photos for Standard Single Room

Standard Single Room | Desk, free cribs/infant beds, free rollaway beds, WiFi

Standard Single Room

  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed

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Front of property

Russ Hill Hotel

Pet friendly
Free WiFi
Restaurant
Breakfast available
2.9 out of 5, (1037)
The price is $63
per night
$75 total
includes taxes & fees
Dec 7 - Dec 8
Russ Hill Hotel

About this property

Europa Gatwick Hotel & Spa

Hotel in Maidenbower
An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a sauna, and a spa tub are onsite. Housekeeping is available on request.
Europa Gatwick Hotel & Spa offers 246 accommodations with complimentary newspapers and coffee/tea makers. Televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Housekeeping is provided on request.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 16 years old are not allowed in the swimming pool without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

In addition to an indoor pool, Europa Gatwick Hotel & Spa provides a spa tub, a sauna, and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This hotel offers access to a business center. This business-friendly hotel also offers a vending machine, multilingual staff, and a garden. Parking is available onsite for a surcharge.

Europa Gatwick Hotel & Spa is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7 AM and 9:30 AM and on weekends between 7:30 AM and 10 AM.
Europa Gatwick Hotel & Spa has a restaurant serving breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 7 per 24-hour period)
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free for up to 20 minutes per day

Parking and transportation

  • Self parking on site (GBP 10 per day)
  • Extended parking on site (GBP 10 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 7:30 AM to 10:00 AM on weekends; GBP 10 to 15 for adults and GBP 6 to 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Free crib
  • Free rollaway/extra bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Conference space

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Free daily newspapers
  • Heating

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10.00
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: GBP 15.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10.00 per pet, per stay (maximum GBP 25 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 10.00 to 15.00 for adults, and GBP 6 to 10.00 for children
  • Fee for in-room wireless internet: GBP 7 per 24-hour period (rates may vary)
  • Self parking fee: GBP 10 per day
  • Extended parking fee: GBP 10 per day
  • Pet fee: GBP 10.00 per pet, per stay (maximum GBP 25 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 15.00 (subject to availability)
  • Facilities fee: GBP 4.00 per person, per day and includes use of: sauna; spa; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Free WiFi in public areas is limited to 20 minutes per day
Guests under 16 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool with adult supervision

Property is also known as

Europa Gatwick
Europa Gatwick Hotel
Europa Hotel Gatwick
Gatwick Europa
Gatwick Europa Hotel
Gatwick Hotel Europa
Hotel Europa Gatwick
Hotel Gatwick Europa
Europa Gatwick Crawley
Europa Gatwick Hotel Crawley
Europa Gatwick & Spa Crawley
Europa Gatwick Hotel & Spa Hotel
Europa Gatwick Hotel & Spa Crawley
Europa Gatwick Hotel & Spa Hotel Crawley

Europa Gatwick Hotel & Spa Reviews

Reviews

5.6
Rating 10 - Excellent. 155 out of 1000 reviews" "
Rating 8 - Good. 174 out of 1000 reviews" "
Rating 6 - Okay. 222 out of 1000 reviews" "
Rating 4 - Poor. 187 out of 1000 reviews" "
Rating 2 - Terrible. 262 out of 1000 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Carmen

Traveled with family
Liked: Staff & service
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Water was so hot it would have burned someone if they weren’t careful. Every last thing is charged.
Stayed 2 nights in Aug 2024

8/10 Good

Keira

Traveled with partner
Liked: Staff & service
The room was abit out dated but that is the only thing we could complain about. the bed was very comfortable pool and gym was amazing only £4
Stayed 2 nights in Aug 2024

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities
Extremely slow check in. No space in the car park. Room very loud with the bar nearby. Taps on the bath don’t work properly, only hot works.
Stayed 1 night in Aug 2024

6/10 Okay

Andrea

Liked: Staff & service
Disliked: Amenities
Our shower was broken- staff were so friendly and immediately moved us to a new room. Dinner and breakfast buffets were affordable and delicious. Beautiful garden area to unwind at the end of the day. Would definitely stay here again.
Stayed 2 nights in Aug 2024

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Andrea

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Had a great time! A little outdated but clean comfy room and fab breakfast!
Stayed 1 night in Aug 2024

6/10 Okay

Chenise

Stayed 1 night in Jul 2024

4/10 Poor

Keith

Traveled with partner
This place looks tired, and in need of a big renovation. The corridors smelt musty. The room was grubby Bathroom was tired Shower did not work Paid for breakfast, but a little choice of barely warm food.
Stayed 1 night in Aug 2024

6/10 Okay

Sanjay

Traveled with family
Very basic, ideal for a short stay
Stayed 1 night in Aug 2024

10/10 Excellent

Andria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Aug 2024

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, room comfort
Lovely Supper and Great Pool
Stayed 1 night in Jul 2024

2/10 Terrible

Belinda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst nights stay we’ve ever had
Our stay was absolutely terrible. The room was tiny and the bed like a miniature double and was about 2/3s of a queen size crammed into the smallest hotel room I’ve ever seen. There was loud dance music on in our corridor until 4:30am meaning we got no sleep. We called reception the first time and was told security had been out and not heard anything which was an impossibility. The 2nd time the security guard knocked on the persons door to tell them he was calling the police if it carried on then whilst talking to him knocked on our door (it was 4am) to inform us he’d spoken to him! The music never went off just got turned down but we could still hear it. Honestly the worse nights stay we’ve ever had anywhere. The car park is rented out to people going away so there is hardly any space to park & it’s absolutely packed. To top it all the toilet leaked out onto the bathroom floor every time you flushed it and I think they must have sacked the maintenance team as the hotel itself was very tired.
Stayed 1 night in Jul 2024

4/10 Poor

Luke

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Expect the worst and hope for the best.
Hotel staff were very friendly and welcoming, however the hotel needs a complete refurb. Communal areas need a total revamp. Lots of old, dark furniture. The room was dark and dingy and stank of stale cigarettes and weed. One of the towels had a brown stain on. It made the Travelodge look like Cinderella's castle! Not happy with the cleanliness at all but it was somewhere to lay my head for the night.
Stayed 1 night in Jul 2024

2/10 Terrible

Betty

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Could be Amazing BUT
Checkin very slow Parking not organised No labels on areas to indicate which number were there exiting lift The much advertised pool closed for children at 5 on a summer weekend and at 6 anyway Ridiculous Balcony was 4 inches wide and not accessible Water was hot and plentiful Towels were good Beds comfortable Pillows firm WIFI was 7 a day per person Extortionate Hotel badly signposted from M23 Sign obscured
Stayed 1 night in Jul 2024

8/10 Good

Ali

Business traveler
Liked: Staff & service, property conditions & facilities
For a three-star hotel, it's good. I arrived at 4:30 AM and did not get a good impression from the night staff, but the day staff were very friendly. The building is old, and the rooms are not great. The hotel has a pool, sauna, and other facilities. Overall, considering the price and if you are stuck at the airport and need a place to stay for the night, it's a good choice.
Stayed 1 night in Jul 2024

10/10 Excellent

Leonard

Traveled with partner
We liked everything good food great price friendly staff great facility’s and found the hotel very clean good hotel to book
Stayed 2 nights in Jul 2024

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
I always enjoy my stay at this hotel a great place
Stayed 1 night in Jul 2024

2/10 Terrible

Mame

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

E

Liked: Cleanliness
Disliked: Property conditions & facilities
Cheap and Misleading
Good points - Room was clean, good shower over bath and comfortable bed. Big car park and within easy reach of Gatwick. Bad points - Says ‘Free WiFi’ when you book. It’s not. What it should say is ‘Free WiFi in PUBLIC AREAS ONLY’ there is NO WiFi in the room unless you pay for it and it’s £7 for 24 hours per device. Shaver charger in bathroom broken. Telephone so crackly reception can’t hear you. Bedside lamp didn’t work. Couldn’t turn lights on or off from bed. Whilst showering in the morning the room smoke detector went off. Walls are so thin I heard snoring from one side and a conversation from the other. Single glazed window did nothing to cover the noise from the M23. None of the room doors fit too well. I had to slam mine to shut properly as did several other rooms on my floor. All that said it was cheap at £65 for the night, but you get what you pay for!
Stayed 1 night in Jul 2024

10/10 Excellent

Suvarna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice place, we got late for breakfast one morning and they still let us take breakfasts and and more a plate full of breads they are kind.
Stayed 2 nights in Jul 2024

2/10 Terrible

Yvonne

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
As soon as I sat on the bed the metal springs crunched and sprang to the top of the mattress so you could feel each spring. Couldn't sleep on it so we changed rooms. Wasn't happy when we found out that the 'soa' facilities were an extra cost, as was a towel. We're told that it was last entry at 6pm as they closed at 7pm, so we couldn't use it. So the next day we went to see the spa, there was a swimming pool but the jacuzzi was out of action and there was a tiny sauna in the changing rooms. We left the craft show at early 4pm so we could use the spa. But when we asked to go in, we were told it was already closed!! Really annoyed at the way we were dealt with by the manager who basically couldn't care less about customer relations! Only ONE member of staff smiled during our 2 night stay! Thoroughly miserable place
Stayed 2 nights in Jul 2024

4/10 Poor

Stu

Liked: Staff & service, room comfort
Disliked: Cleanliness
Better management required
The corridors on the groundfloor leading to rooms 1100 etc absolutely stinknof cigarette smoke. This is because the staff use an area accessed by the fire door as a smoking area despite numerous signs stating to the contrary. Staff will quite happily stand outside hotel room windows puffing their cancer sticks until tild not to by guests. They will then knock in guests doors asking whyvthey have taken a photograph... "you cant take photo of me" (they KNOW they are doing wrong).
Stayed 1 night in Jul 2024

4/10 Poor

Anthony

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hmm.. first the good points. It’s relatively close to Gatwick airport I believe. The shower was powerful. Bad Points. Car Parks doubles as a Hotel along Stay so is packed. Rooms are dated, sparse, dirty and a family room has a 24” TV, Poor WiFi and doors/windows that don’t open more than 3“. Pure chaos in the evening with lots of noise, drunks, music etc. I saw security having to escort kids off the property who had decided to invade it at night.
Stayed 1 night in Jul 2024

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024