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Criewen Vacation Packages

I had a bad experience while my stay. My room smelled like drainage and the staff did the bare minimum to help. They sent over an engineer all he did was pour some chemical down the drain and said the smell would go away. Not only did the room smell it also felt moist. I also kept having trouble with the wifi it kept disconnecting non stop. The location is great on the strip but the stay wasn’t the best.

Bird dropping on steps and door entry way. The pull out bed was broken. Telephone call placed on hold for more than twenty minutes by front desk staff. After twenty minutes the call would disconnect or staff will ask to call back "we are helping customers."

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Easy parking 5 min from universal studios. Helpful and nice staff.

It was neat, checking in was efficient and good value for money

Air conditioning worked well.