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El Dorado Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for El Dorado Hotel

Front of property - evening/night
Premium bedding, memory foam beds, minibar, in-room safe
Reception
Spa treatment
Executive Double Room | Premium bedding, memory foam beds, minibar, in-room safe

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Spa
    Spa
  • Parking included
    Parking included
  • Room service
    Room service
  • Breakfast included
    Breakfast included

Explore the area

Map
Gran Colombia 7-87 y Luis Cordero, Cuenca, Azuay
  • Calderon Park
    2 min walk
  • New Cathedral of Cuenca
    4 min walk
  • Plaza Rotary Market
    5 min walk
  • Cuenca (CUE-Mariscal Lamar)
    5 min drive

Room options

View all photos for Executive Double Room

Premium bedding, memory foam beds, minibar, in-room safe

Executive Double Room

  • 269 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Twin Room

Premium bedding, memory foam beds, minibar, in-room safe

Executive Twin Room

  • 269 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Single Room

Executive Single Room | View from room

Executive Single Room

  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Reception

Santa Lucia House - Forum

Breakfast included
Parking included
Free WiFi
Business services
4.6 out of 5, Wonderful, (360)
The price is $53
per night
$58 total
includes taxes & fees
Dec 7 - Dec 8
Santa Lucia House - Forum

About this property

El Dorado Hotel

Hotel in Downtown Cuenca
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a sauna, a 24-hour business center, and a coffee shop/cafe are onsite.
El Dorado Hotel offers 52 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Memory foam beds feature premium bedding. LED televisions come with premium satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

This Cuenca hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a sauna and a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
El Dorado Hotel features a sauna and a 24-hour fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wired and wireless Internet access.

Business-related amenities consist of a 24-hour business center and meeting rooms. This Art Deco hotel also offers spa services, a terrace, and multilingual staff. Complimentary covered self parking is available on site.

El Dorado Hotel is a smoke-free property.

Guests are offered a complimentary buffet breakfast each morning.
Goda - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.
Fogo Grill and Bar - Onsite restaurant. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free secured, covered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Fogo Grill and Bar
  • Goda

Things to do

  • 24-hour gym
  • Sauna
  • Steam room

Family friendly

  • Free crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • Elevator

More

  • 1 building
  • 7 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1970
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Memory foam mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

El Dorado Cuenca
El Dorado Hotel Cuenca
El Dorado Hotel Hotel
El Dorado Hotel Cuenca
El Dorado Hotel Hotel Cuenca

El Dorado Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 116 out of 174 reviews" "
Rating 8 - Good. 32 out of 174 reviews" "
Rating 6 - Okay. 15 out of 174 reviews" "
Rating 4 - Poor. 4 out of 174 reviews" "
Rating 2 - Terrible. 7 out of 174 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Walter

Stayed 1 night in Jul 2024

8/10 Good

CL

Stayed 4 nights in May 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice as always
Stayed 2 nights in Feb 2024

6/10 Okay

Anna

Liked: Cleanliness
Disliked: Property conditions & facilities
Staff are nice and the hotel is clean and elegant. But the rooms are very small and all equipment (everything from the gym to the hairdryers) is ancient and on its last legs.
Stayed 3 nights in Dec 2023

10/10 Excellent

Donald

Stayed 3 nights in Aug 2023

6/10 Okay

Arturo

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great location, within walking distance of most landmarks. However, I experienced issues with hot water during my stay. Additionally, there was an excessive use of spray (either bug spray or cleaning spray) in the elevator and corridors, resulting in an overpowering smell.
Stayed 3 nights in Aug 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very close to Cuenca's Square. The rooms are well designed and the staff is very professional and courteous...
Stayed 3 nights in Aug 2023

8/10 Good

Emilia, Quito

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
El staff muy agradable, pienso que deberían tener una tarifa especial en este momento mientras el ascensor principal esta en mantenimiento pues si es incómodo movilizarse en el ascensor de carga. Pero fue una buena estadía, si volveríamos
Stayed 1 night in Aug 2023

2/10 Terrible

Rick

I paid for a room with a city view. You know the ones like on their pictures. I was put into a room that was the size of a closet. So I complained and showed him what I paid for and then I got a room with a view a rooftops nothing else. And then I was charged on the way out for things. I didn’t even use like the alcohol that I don’t drink.. if you read this, I think you can figure out the rest!
Stayed 3 nights in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 3 nights in May 2023

10/10 Excellent

javier

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Older but well maintained. Close to shopping and dinning.
Stayed 2 nights in Apr 2023

4/10 Poor

Jorge

Traveled with family
Disliked: Cleanliness, staff & service, amenities
I will not return, there are better options around
Stayed 2 nights in Apr 2023

10/10 Excellent

John

Traveled with partner
Liked: Staff & service, property conditions & facilities
The staff went above and beyond during are extended stay to make sure we were comfortable. I was there for eye surgery and they made sure my stay was as smooth as possible.
Stayed 2 nights in Feb 2023

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service food from Goda was excellent …
Stayed 3 nights in Jan 2023

10/10 Excellent

Rafaele

Stayed 2 nights in Feb 2023

2/10 Terrible

Victoria

Stayed 1 night in Jan 2023

10/10 Excellent

Alvin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Excellent stay for many reasons. Great staff, great location, excellent breakfast, close to all restaurants and shops, safe.
Stayed 2 nights in Dec 2022

8/10 Good

Gregory

10/10 Excellent

Michael

6/10 Okay

Paul

Stayed 1 night in Nov 2022

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service
Stayed 3 nights in Oct 2022

10/10 Excellent

Franklin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy exelente
Stayed 2 nights in Oct 2022

2/10 Terrible

Pedro

Business traveler, Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
They charge me more for what I paid to Expedía
Stayed 1 night in Sep 2022

10/10 Excellent

Debbani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located and well maintained property with excellent staff.
Stayed 2 nights in Aug 2022

2/10 Terrible

luz

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy insatisfecha, mala atención, baños sucios con pelos,habitacion muy pequeña, mucho ruido, desayuno limitado no muy bueno no recomendable
Stayed 1 night in Jul 2022