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Hotel Boutique Santa Lucia

4.0 star property

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2 restaurants, breakfast, lunch, dinner served; Italian cuisine
Hallway
Hallway
Courtyard
42-inch LCD TV with cable channels, TV

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Business services
  • Bar
$126
Jan 5 - Jan 6

Explore the area

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Antonio Borrero 8 44 Y Sucre, Cuenca, Azuay, 10150
  • Place, Calderon Park
    ‪2 min walk‬
  • Place, New Cathedral of Cuenca
    ‪3 min walk‬
  • Place, Río Tomebamba & Calle Larga
    ‪7 min walk‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪5 min drive‬

Room options

View all photos for Standard Double Room, 1 Double Bed

Premium bedding, down comforters, memory foam beds, in-room safe

Standard Double Room, 1 Double Bed

8.8 out of 10
Excellent
(5 reviews)
  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Premium bedding, down comforters, memory foam beds, in-room safe

Twin Room

9.8 out of 10
Exceptional
(8 reviews)
  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | Premium bedding, down comforters, memory foam beds, in-room safe

Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 194 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Single Room

Premium bedding, down comforters, memory foam beds, in-room safe

Single Room

10.0 out of 10
Exceptional
(1 review)
  • 97 sq ft
  • Sleeps 1
  • 1 Double Bed

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About this property

Hotel Boutique Santa Lucia

4-star hotel in Downtown Cuenca
This hotel features 2 restaurants, a bar/lounge, and a snack bar/deli. Free cooked-to-order breakfast is provided, as well as free WiFi in public areas, free valet parking, and a free manager's reception. Other amenities include a 24-hour business center, a coffee shop/cafe, and coffee/tea in a common area.
Hotel Boutique Santa Lucia offers 20 accommodations with washers/dryers and espresso makers. Memory foam beds feature down comforters and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. A computer station is located on site and wired and wireless Internet access is complimentary.

Business amenities at this 4-star property consist of a 24-hour business center, a meeting room, and limo/town car service. This Victorian hotel also offers a library, a terrace, and multilingual staff. For a surcharge, the property provides an area shuttle within 4 kilometers and an airport shuttle (available 24 hours). Complimentary self parking and valet parking are available on site.

Hotel Boutique Santa Lucia has designated areas for smoking.

A complimentary cooked-to-order breakfast is served each morning between 6:30 AM and 11 AM. A complimentary manager's reception is offered each day.
SANTA LUCIA - Overlooking the garden, this fine-dining restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.
LA PLACITA - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (USD 10 per stay)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 4 km
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • Free cooked-to-order breakfast available daily 6:30 AM to 11:00 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • LA PLACITA
  • SANTA LUCIA

Things to do

  • Library
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • In-room washer/dryer
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Built in 1856
  • Designated smoking areas
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 10 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and up; guests must have received complete vaccination at least 14 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 14 years can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for USD 30.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wired internet: USD 10 per stay (rates may vary)
  • Airport shuttle fee: USD 12 per vehicle
  • Rollaway bed fee: USD 30.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Boutique Santa Lucia
Boutique Santa Lucia Cuenca
Hotel Boutique Santa Lucia
Hotel Boutique Santa Lucia Cuenca
Hotel Boutique Santa Lucia Cuenca
Boutique Santa Lucia Cuenca
Boutique Santa Lucia
Hotel Hotel Boutique Santa Lucia Cuenca
Cuenca Hotel Boutique Santa Lucia Hotel
Hotel Hotel Boutique Santa Lucia
Boutique Santa Lucia Cuenca
Boutique Santa Lucia Cuenca
Hotel Boutique Santa Lucia Hotel
Hotel Boutique Santa Lucia Cuenca
Hotel Boutique Santa Lucia Hotel Cuenca

Hotel Boutique Santa Lucia Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 240 out of 370 reviews
Rating 8 - Good. 96 out of 370 reviews
Rating 6 - Okay. 22 out of 370 reviews
Rating 4 - Poor. 6 out of 370 reviews
Rating 2 - Terrible. 6 out of 370 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Juan

Business traveler
Liked: Cleanliness, staff & service
Very vintage hotel, impressive, beautiful decoration! The only issue was the noise during the nights, the wood cracks all night long when the people arrive or leave the hotel, everything else, it was amazing. Great Breakfast, great service in general
Stayed 3 nights in Sep 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed staying here, very convenient, friendly staffs, comfortable room
Stayed 3 nights in Sep 2025

10/10 Excellent

Victoria, Sandy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Sep 2025

6/10 Okay

gloria

Traveled with partner
Liked: Staff & service
I suggest rooms need to be update like floors, bathroom, walls, furniture.
Stayed 4 nights in Sep 2025

2/10 Terrible

Pamela Estefania

Stayed 3 nights in Sep 2025

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

CAROLINA, QUITO

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shops nearby great!
Stayed 1 night in Sep 2025

8/10 Good

Pablo, Madrid

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot beverages were good
Stayed 3 nights in Aug 2025

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful establishment. The front desk attendant was extremely understanding and accommodating with our late check-in. Rooms are clean and very spacious. Highly recommend!
Stayed 1 night in Jul 2025

10/10 Excellent

Michel

Liked: Cleanliness, amenities, property conditions & facilities
Great place, helpful staff, good breakfast and very good location
Stayed 2 nights in Jun 2025

10/10 Excellent

Geoffrey, San Francisco

Liked: Amenities
This hotel is very elegant and tranquil. The staff are super friendly and helpful. It is a perfect boutique property right in the heart of Cuenca.
Stayed 4 nights in Jun 2025

10/10 Excellent

Ricardo

Stayed 2 nights in Jun 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and excellent location!
Stayed 2 nights in Jun 2025

8/10 Good

Daniel, DPO AA

Traveled with partner
Liked: Cleanliness, staff & service
The hotel is in a very nice building, with a nice courtyard. We asked for a room next to the courtyard. The room was fine but the bathroom had an awful sewer smell. The hotel staff were very nice and helpful. The location is great, with easy walking to sites, restaurants, and shops. I’m not sure if I would come back due to the smell in my room.
Stayed 3 nights in May 2025

10/10 Excellent

JULIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property, its colonial decoration, personal was very polite and helpful. Breakfast was delicious!!! For sure I will be back again and recommend it tofriends!!!
Stayed 1 night in Apr 2025

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place.
Stayed 2 nights in Apr 2025

10/10 Excellent

Tina, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
The property was amazing! And the staff was fantastic! The breakfast in the morning changed daily and was wonderful with a variety of options. There was great attention to detail...I felt like I had walked back in time.
Stayed 3 nights in Mar 2025

10/10 Excellent

Ronish

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Richard, Stamford

Stayed 2 nights in Feb 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel, walkable to the best sites and restaurants in the city.
Stayed 2 nights in Jan 2025

8/10 Good

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent service, but they need to update a little more in food.
Stayed 1 night in Dec 2024

10/10 Excellent

ANTONIO, MEDELLIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wondeful place, very well maintained and very friendly and helpful staff
Stayed 4 nights in Dec 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definite recommendation

I was upgraded to an exceptionally beautiful room with a city like view. Exceptional service very comfortable room. Even got a bottle of wine and cookies. The breakfast was delicious great location. Price was fantastic
Stayed 1 night in Dec 2024

10/10 Excellent

David, Dallas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience with my fiancé was great, good service, breakfast very well located on the heart of the centro histórico!
Stayed 2 nights in Nov 2024