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Hotel NASS Casa del Aguila

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel NASS Casa del Aguila

Terrace/patio
Standard Triple Room | View from room
Terrace/patio
Rooftop terrace
Terrace/patio

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Parking available
  • Room service
  • Breakfast included
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

Map
Mariscal Sucre 13-56 y Juan Montalvo, Cuenca, Azuay, A0111B
  • San Sebastian Plaza
    3 min walk
  • Mangiare Bene
    2 min walk
  • 14n - Antonio Borrero Station
    11 min walk
  • Cuenca (CUE-Mariscal Lamar)
    6 min drive

Room options

View all photos for Superior Room

Superior Room | Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Room

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Double Room

  • 323 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Triple Room

Standard Triple Room | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Triple Room

  • 431 sq ft
  • Sleeps 5
  • 1 Twin Bed and 2 Queen Beds

View all photos for Presidential Room, 1 King Bed, City View

Presidential Room, 1 King Bed, City View | Premium bedding, down comforters, pillowtop beds, in-room safe

Presidential Room, 1 King Bed, City View

  • 646 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Living area

Casa de las Rosas

Free airport shuttle
Free WiFi
Restaurant
Breakfast available
4.2 out of 5, Very Good, (164)
The price is $30
per night
$30 total
includes taxes & fees
Jan 9 - Jan 10
Casa de las Rosas

About this property

Hotel NASS Casa del Aguila

3-star hotel in Downtown Cuenca
Along with a restaurant, this hotel has a rooftop terrace and self parking. Free continental breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, coffee/tea in a common area, a business center, and concierge services are onsite.
Hotel NASS Casa del Aguila offers 15 accommodations with safes and complimentary newspapers. Each accommodation is individually decorated. Pillowtop beds feature down comforters and premium bedding. 48-inch flat-screen televisions come with satellite channels. Bathrooms include showers, bidets, and complimentary toiletries.

This Cuenca hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The hotel offers a restaurant. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a business center and meeting rooms. For a surcharge, an airport shuttle (available on request) is offered to guests. This business-friendly hotel also offers a rooftop terrace, tour/ticket assistance, and coffee/tea in a common area. Parking is available onsite for a surcharge.

Hotel NASS Casa del Aguila has designated areas for smoking.

A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered each day.
Hotel NASS Casa del Aguila has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 11:00 PM on request
  • Self parking on site (USD 5 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Handrails in stairways (28 inches high)
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Communal living room
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with cable/satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual decor
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Late check-in fee: 50-percent of room rate for check-in between midnight and 7:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per day
Cribs (infant beds) are available for USD 10.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 15 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: USD 15 (one-way)
  • Self parking fee: USD 5 per night
  • Late check-in fee: 50-percent of room rate for check-in between midnight and 7:00 AM
  • Crib (infant bed) fee: USD 10.0 per day
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

This property does not have elevators

Property is also known as

Hotel Casa Aguila Cuenca
Casa Del Aguila
Casa Del Aguila Cuenca
Hotel Casa Del Aguila
Hotel Casa Del Aguila Cuenca
Hotel Casa Aguila
Casa Aguila Cuenca
Hotel Casa Del Aguila
Nass Casa Del Aguila Cuenca
Hotel NASS Casa del Aguila Hotel
Hotel NASS Casa del Aguila Cuenca
Hotel NASS Casa del Aguila Hotel Cuenca

Hotel NASS Casa del Aguila Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 34 out of 53 reviews" "
Rating 8 - Good. 12 out of 53 reviews" "
Rating 6 - Okay. 2 out of 53 reviews" "
Rating 4 - Poor. 3 out of 53 reviews" "
Rating 2 - Terrible. 2 out of 53 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

7.4/10

Amenities

9.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen Chi-Wing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful space in the heart of Cuenca! I really appreciated the friendly and helpful staff.

6/10 Okay

Martha

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Overall hotel was good. Rooms are a bit run down and not enough towels for the party size when you book a large room. In addition there are no toiletries in the rooms.
Stayed 2 nights in Apr 2024

8/10 Good

Diana

Traveled with group
Liked: Staff & service, property conditions & facilities
This is a lovely property. The only complaint about the facilities is the towels were threadbare and fraying and the sheets thin. The location is excellent. All the historic area sites are within walking distance and there are lots of restaurants, coffee shops and pâtisseries on every block. We booked 4 nights though unfortunately they relocated us to another NASS hotel the first night...said our room needed repair. The explanation was a bit fishy. Then there was a mix up with billing on depature because of the relocation. The front desk was apologetic and sorted things out but the relocation did put a damper on our experience.
Stayed 4 nights in Feb 2024

10/10 Excellent

Sheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old mansion with enclosed courtyard, sitting rooms (Salas), fun architecture and setting right downtown. Parking across the street costs $5 overnight. Staff got up at 5 am without complaint to open the parking garage so we could pick up our guests arriving at airport. Generous breakfast and very adequate bed. Excellent restaurants nearby.
Stayed 1 night in Jan 2024

10/10 Excellent

Angela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in a beautiful city
Stayed 1 night in Jan 2024

4/10 Poor

Gonzalo

Traveled with family
Disliked: Cleanliness, staff & service
Misleading information about parking
We contacted the hotel in advance about parking, and we were told parking was free in the mornings and had a cost in the evenings. When we checked in they said they will pay the parking for the nights. At checkout they said we had to pay for all the parking. They also wanted to charge more than what the reservation said and they did not give us a proper receipt
Stayed 2 nights in Dec 2023

8/10 Good

Cathy

Traveled with family
Disliked: Cleanliness
A little disappointing
Good location. Building was lovely with lots of areas to sit. However the staff were not particularly friendly or helpful. The door bell woke us up every morning at 7. Breakfast was poor, no fruit and fruit juice one morning and they run out of sausages and eggs another but plenty of good coffee was provided. We stayed 4 nights and our room was not cleaned once. They also charged us double the fee for parking.
Stayed 3 nights in Dec 2023

10/10 Excellent

Nicholas, Folsom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The really friendly staff put up with my appalling Spanish. 😊
Stayed 3 nights in Nov 2023

10/10 Excellent

Andrés, Quito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable place. Good buffet breakfast for the price.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nice Hotel
The Hotel Casa Del Aguila was a nice place to stay in a city I just did not care for. The front desk was helpful on arrival and throughout our three-night stay. The room was a bit tight, though comfortable enough. The internet spotty. Breakfast was good and typical of most offered at similar South American hotels of the same quality. The highlight of the hotel is its beautiful common areas which provided a very relaxing place to hang out while not in the room. The entry door of the hotel is kept locked 24 hours a day, and you must ring a bell and await an employee to open it for you. It can get a little annoying, but I suppose they felt it necessary. The Old Town's architecture was nice, but our experience there was simply spoiled by the overwhelming and unhealthy level of air pollution created by the numerous buses traveling along its streets. In sum, the Hotel Case Del Aguila was a nice, affordable place to stay in a city we just did not care for.

8/10 Good

Joel, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
The staff were very helpful, professional and courteous. We arrived on an early flight and were allowed to check in at 8:30a. Since we would also be leaving early on our last day, they let us have the complimentary breakfast that first day instead of the last since would be departing to early. There was no hair drier in the room but we borrowed one from the front desk as no extra cost. We got a wake-up call and they arranged a taxi for our early morning departure. The room was quiet largely because there were very few guests, but on the second night a group of excited young Americans were hanging out in the patio and we could hear them in the early evening. Luckily they didn't continue late in to the night, so we can say that our overall experience was quiet and relaxing.

10/10 Excellent

chris, toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic atmosphere
very stylish, renovated in the old, 19 c. style with amazing details. Fantastic atmosphere. Very nice and helpful style. One of the best hotel in my life.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in Cuenca
Lovely hotel with simple amenities and yummy breakfast

10/10 Excellent

Diane S., Raleigh, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, classy hotel at a fantastic price
I loved the location. It was close to the San Sebastian park and an easy walk to Calle Larga. The hotel called a taxi for me more than once and the driver charged a lower rate than just hailing a taxi myself. The provided a nice self-serve breakfast that included eggs, bacon, fruit, cereal, bread, cheese, juice and coffee or tea. I probably missed something, but the fact that it was self-service made it fast, which I really appreciated.

8/10 Good

Yi, Vancouver,Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it is a nice hotel near center
It is a good place to stay with very helpful staffs. most of them can speak english and is have patient to guide you about the direction and local attractions

8/10 Good

Victor, Delray Beach Fl.

Liked: Cleanliness, staff & service, property conditions & facilities
In the heart of center city
Staff was helpful especially Cynthia. Remaining staff could learn more English. Comfort level of rooms could be improved. Breakfast needed more variety. hotel was very clean and well maintained. You can ask for a discount if u stay more than five nights.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy hotel
Very nice, historic hotel. Very comfortable, close to historic plazas.

10/10 Excellent

Bruce, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located, great staff, clean and quiet!
Weren't really sure about the place until we got there and then immediately fell in love with "the Eagle". An old place that has been lovingly converted into a very beautiful B&B. Even though located near the center of town and on a very busy street, Mariscal Sucre, it was quiet. The really pleasant part was the staff which was always friendly, helpful, and very courteous. Breakfast was excellent, the room was always clean and promptly cleaned after we left in the morning, and the wifi while marginal in the room (#9) was always good in the business room. We will definitely return.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cuenca
Great hotel, great staff. great area! Lacking a TV........

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful and quiet
Very kind staff and clean room. Although I would have liked the option of keeping our towels for a few days instead of them getting changed every day (to help conserve energy)

10/10 Excellent

mike, Guelph, ON, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Wonderful old Clonial building - great Breakfast buffet every morning - Cynthia on the front desk was so helpful. Close to Parque Calderon. Couldn't have been better.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
We had a very quiet, wonderful stay in this little hotel. It is beautiful and the staff is very helpful and considerate. They even called (at 9:30) to remind us the first morning that breakfast was served until 10 a.m.- so we wouldn't miss it.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & clean,reasonably priced
Very nice & clean. Conveniently located to the historic district.I will definitely stay there again.

4/10 Poor

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
tittle
The room I was accomodated #4 is too small. The window is to a hallway. It does not have sunlight at all. I requested to change the room, but the newone still was too small, although it has a window with sunlight. I had another inconvenience with invoice. Taxes was not included within the reservation made with Expedia.com. Is impossible call to cels phones to Peru, from the Hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to stay in Cuenca.
Hotel was beautiful and extremely friendly. However, it was very noisy at night. We could hear music, the door bell, people talking and walking around. It was difficult to sleep. This was the main complaint from everyone we talked to.