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Hotel Inca Real

3.0 star property

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January 2025

Photo gallery for Hotel Inca Real

Front of property
Front of property
Family Room | Ryokan dining
Reception
Flat-screen TV

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Pet friendly
  • Parking included
  • Room service
  • 24/7 front desk
  • Laundry

Explore the area

Map
General Torres 8-40, Cuenca, Azuay, EQ 010110
  • San Francisco Plaza Market
    3 min walk
  • Convent of the Assumption
    3 min walk
  • New Cathedral of Cuenca
    3 min walk
  • Cuenca (CUE-Mariscal Lamar)
    14 min drive

Room options

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Living area | Flat-screen TV

Standard Double or Twin Room

  • 377 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 1 Queen Bed

View all photos for Single Room

Single Room | Television

Single Room

  • 269 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Family Room

Flat-screen TV

Family Room

  • 301 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Quadruple Room

Flat-screen TV

Standard Quadruple Room

  • 301 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Champagne service

Standard Room, 1 Queen Bed

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Inca Real

3-star hotel in Downtown Cuenca
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free WiFi in public areas and free valet parking are also provided. Other amenities include a business center, concierge services, and dry cleaning.
Hotel Inca Real offers 25 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Beds feature down comforters. Flat-screen televisions come with cable channels. This Cuenca hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.
The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This Cuenca hotel also offers a library, tour/ticket assistance, and a garden. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking and valet parking are complimentary.

Hotel Inca Real is a smoke-free property.

Hotel Inca Real has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Library
  • Shopping

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 20

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

This property does not have elevators

Property is also known as

Hotel Inca Real
Inca Real
Inca Real Cuenca
Inca Real Hotel
Inca Real Hotel Cuenca
Hotel Inca Real Cuenca
Inca Real Cuenca
Hotel Hotel Inca Real Cuenca
Cuenca Hotel Inca Real Hotel
Hotel Hotel Inca Real
Inca Real Hotel
Inca Real
Hotel Inca Real Hotel
Hotel Inca Real Cuenca
Hotel Inca Real Hotel Cuenca

Hotel Inca Real Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 16 out of 36 reviews" "
Rating 8 - Good. 15 out of 36 reviews" "
Rating 6 - Okay. 1 out of 36 reviews" "
Rating 4 - Poor. 3 out of 36 reviews" "
Rating 2 - Terrible. 1 out of 36 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet despite being only one block from the main plaza. Beautiful old building and has some unloved creaking floors but that's part of the charm.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we want to take a shower, the hot water did not work properly
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property. So authentic. The staff is simply excellent. Few speak English well but I don't have a problem with that. And they are all very patient and friendly. Location is great. Just a couple of blocks away from Parque Calderon, center of old town. The only thing that bugged me a little is how long it takes for hot water to come out of shower. But once I knew that, just let it run before getting ready to jump in. There's restaurant on site and it's pretty good. Breakfast is great. Fruit, juice, coffee, bread, eggs, more than I can handle. Highly recommend.
Stayed 3 nights in Jul 2019

10/10 Excellent

Carlos

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice colonial house in Cuenca. The rooms are old, but that is the charm. Some bathrooms could look "newer" but all are functional. Staff super friendly and attentive, breakfast was good.
Stayed 6 nights in Apr 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful 200 yr old building renovated to become a hotel. Very helpful staff...great atmosphere.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
This was a great hotel. I really like the historical feel.
Stayed 1 night in Jan 2019

10/10 Excellent

Suzy, Washington State

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience, friendly staff and very helpful. Good food. A very unique hotel. My friends and I would definitely choose Hotel Inca Real again.
Stayed 3 nights in Oct 2018

10/10 Excellent

Isidro, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
The hotel is an old home converted to a hotel. It has great charm and its a beautiful property. The rooms are a bit old and need some upgrading, but that did not detract one bit from our experience. The hotel staff was amazing, they catered to our every need. Since we cannot include any personal details in this review, I'm going to just call her C. from the front desk help us immensely. Anything we would ask they would run and get or take us to get it. I cannot say enough of our experience at this hotel. The hotel is located at the center of the historic city, walking distance to all the sights. I would recommend and intend on returning with my family again.

4/10 Poor

Tatjana, Vantaa

Liked: Cleanliness, room comfort
Charming property with improvement needed
Good location hotel with walking distance to tourist attractions. I got a big room with old-fashioned TV and bath-room, which is in need of a renovation. The sleepy receptionist could be more friendly and professional. However the lousy check-in was nicely compensated by elegantly served breakfast. Some hotel staff was very helpful and provided high-standard customer service.

8/10 Good

Rudolf, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great plaster ceiling
Great location, within walking distance from main attractions. I received a room upgrade at check in, something that never happens to me.

10/10 Excellent

Ralph, Tallahassee, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
From the moment you enter the 18th century remodeled hotel, located in the old section of Cuenca, you notice the friendly staff. free breakfast buffet is outstanding. I can only recommend, highly, you rstay at this hotel when in Cuenca.

8/10 Good

Mark, Manhattan

Liked: Cleanliness, staff & service, room comfort
Lots of character, great price and location.
Overall convenience and comfort. Good price .Hotel restaurant is satisfactory and convenient as there aren't many options in the immediate area.

2/10 Terrible

Ricgard & Luisa, Virginia, USA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very dissapointed
The Hotel in general needs a facelift. We were disappointed at the point that we did not spend even one night in the hotel. The room was long and narrow and the floor had carpet over an unleveled floor that feels your feet will pass through; the area to hang your clothes was even to small for two people. The bathroom was untidy, no hair dryer, the shower area was small and dingy that we could not see taking a shower there.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Restaurant in the Inca Real Hotel.

8/10 Good

tony peters, Dallas ,Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally locacted to all the places and things we
The hotel had a charm about it that we loved. The front desk receptionists were the best. Anna Maria was most helpful and Emma was outstanding. We felt like family. Freddie in the restaurant was very attentive and altogether the experience was refreshing. We will recommend this hotel to all our friends. In fact when we got back to Quito, we did recommend it to two gentlemen visiting from Switzerland and they assured us that they will stay there, since we supplied them with the names of the employees and told them to let them know how highly we thought of them.

10/10 Excellent

Chortovka, Kansas City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel within walking distance to shopping and dining. Close to a neighborhood park. Lovely old building that's been refurbished. Fabulous tapas restaurant on the premises.

6/10 Okay

David, Seattle, WA

Liked: Cleanliness, staff & service
Quaint hotel with lots of character
Staff was pleasant and helpful. Would liked to have a desk for my computer, and at least one comfortable chair for reading.

10/10 Excellent

Carol, Muscat, Oman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel near everything
Very comfortable hotel with wonderful, friendly service. Hotel restaurant serve Spanish tapas as well as international offerings. Would stay here again!

8/10 Good

Cabernetguy, Pasco, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and a good value
The Inca Real Hotel is a beautiful colonial style facility. The outside entry is inviting but the inner courtyards are beautiful. Our room was open to one of the courtyards. We thought it would be noisy at night but it was quiet. The rooms are large and inviting. The local restaurant was excellent but maybe a bit expensive. Still, the food was excellent.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for Site Seeing in Cuenca
The Inca Real is a perfect location for a visit to Cuenca. It is right in the center of town and an easy walk to the popular landmarks. The staff and services are excellent. The breakfast that was included was delicious and quick if you need a speedy departure. An amazing value for a beautiful hotel if you are planning a trip to Cuenca.

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful place great location, had billing issue
This is an old colonial building converted to a hotel. The rooms are simple but comfortable, with good bathroom and good hot showers. My window opened into the balcony of the second courtyard, which meant I didn't get as much light as I might like, but it was quaint. The only issue I had was that hotels.com quoted me a price, but when I arrived they told me it was a mistake and they needed to add tax. I went to the hotel web site and saw their official price was indeed higher. It was a few dollars extra, not worth looking for a different place. On the positive side, they let me have a LATE checkout 6pm free the day I was leaving for my evening flight home.

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lindo hotel.
Muy buena relación calidad - precio
Stayed 2 nights in Feb 2020

4/10 Poor

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Magnifique hôtel mais pas adapté au sommeil
Hôtel traditionnel avec de jolis patios bien situé dans la ville . Mais impossible de dormir pendant 3 nuits : mauvaise insonorisation des chambres : celles situées autour du 1er patio bénéficient de la sonnette de la porte d entrée à chaque entrée ou sortie et de la mise en place du petit déjeuner avant 7h sans compter la musique d ambiance et l absence de rideaux occultants . Le petit déjeuner n’est vraiment pas à la hauteur du cadre surtout à partir de 8h30 : peu ou pas de fruit ( en équateur !) , éventuellement des bananes sur demande, pas de yaourt et un buffet peu achalandé .
Stayed 3 nights in Aug 2019

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un encanto ! Tan por la amabilidad de sus empleados que por el entorno general. Ese hotel es una verdadera casa con su toque unico, sus historias, y un encanto inolvidable ! Lo hemos pasado muy bien.
Stayed 2 nights in Apr 2019

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El piso de la habitación, cama y muebles suenan
Stayed 2 nights in Apr 2019